TROUBLESHOOTING
Problem
Possible cause
Solution
The device does not
work
1. Battery is low
2. Out of range
1. Charge battery
2. Keep the devices in
sight of each other
and in range
No sound
1. Not paired
2. Device is out of the
hearing aids' range
3. Hearing aid batter-
ies are low
1. Repeat the pairing
process
2. Move into range
3. Change the hearing
aids' batteries
The device does not re-
spond, and the in-use
light indicators (1.5) are
solid red
Device error
1. Press and hold
power/mode button
for 8 seconds
2. Contact your hear-
ing care professio-
nal
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