Problem
Possible cause
Solution
The device can't pair to
my hearing aids
1. The hearing aids
and device are not
within pairing range
2. Hearing aids are not
compatible with the
device
1. Move the hearing
aids and device
closer to each other
and try pairing
again
2. Contact your hear-
ing care professio-
nal
If the problem persists, contact your hearing care professional. For more
information, visit: https://global.widex.com.
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