TROUBLESHOOTING
DVR cannot
turn on
Power is low. Recharge battery
DVR is frozen
Press and hold button for 5 seconds to force
shutdown; press again to turn on.
DVR cannot
record
No microSD card or microSD card is full microSD card
cannot be recognized.
Format microSD card in
or replace microSD card.
DVR cannot
connect to AP or
cloud server
Invalid AP name or password.
Weak WiFi signal or not in WiFi coverage.
No internet or cloud server is not acessible.
Blocked by some firewall.
Mobile cannot
find DVR -
Local
DVR WiFi is disabled or not in WiFi coverage.
Mobile WiFi is disabled.
iOS user doesn’t choose DVR name in WiFi settings
Tap
button on
Whistler Driver
.
Mobile cannot
watch live view
Weak WiFi signal.
DVR is recording.
DVR is occupied by other mobile.
Mobile cannot
connect to cloud
server -
Internet
Check mobile 3G/4G or WiFi internet connection.
Mobile cannot
watch live view
Internet
The internet bandwidth is insufficient for DVR upload or
mobile download.
Forget DVR
password
Enter DVR menu settings and select
Factory Settings
to reset.
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