Tr
oubleshooting Guide
Power Requirements
When the WhisperKOOL starts to operate,
it draws several times more power
(amps) during the start-up cycle than it
does during normal operation. Make sure
you have the WhisperKOOL on a
dedicated electrical line at a minimum of
20 amps. See the Product Information
Table on page 7 to find the correct
amperage requirement for your unit.
Make sure that the power line for the
WhisperKOOL does not have any
additional equipment installed on that
circuit. An extra load on the line may be
d r a w i n g p o w e r a w a y f ro m t h e
WhisperKOOL unit. In some cases it may
not be readily apparent that an additional
appliance or electrical device has been
installed on the circuit breaker. In
addition, the unit may not be used on an
electrical line with a Ground Fault
Interrupter (GFI). The WhisperKOOL will
draw more amperage than the GFI will
allow.
Consumer Care Program
The Consumer Care Program is designed
to expedite the shipment of a replacement
unit to your location quickly in order to
get your cellar cooling again.
This program involves contacting our
Customer Service department to
purchase a refurbished unit in exchange
for your original unit. You will receive a
unit which has undergone our five star
refurbishment program. The unit is tested
in our controlled environment and is
ready for immediate use.
Upon receiving the unit, you will be
required to repackage your old unit and
ship it back to the factory.
Complete details of our program including
pricing are available by contacting our
Customer Service department.
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