WARRANTY CLARIFICATION ON
WHISPERKOOL PRODUCT
Wa
rranty Clarification
on WhisperKOOL Product
-21-
Limits and Exclusions
There are no express warranties except as
listed in the Limited Warranty on page 23.
Vinothèque shall not be liable for special,
incidental, consequential, or punitive
damages, including, without limitation,
loss of goodwill, profits, or revenue; loss
of wine; loss of use of this product or any
associated equipment; cost of substitute
equipment; downtime costs; or claims of
any party dealing with buyer for such
damages, resulting from the use of this
product or arising from breach of
warranty or contract,
negligence, or any
other legal theory.
All express and implied
warranties, including
the warranties of
merchantability and
fitness for a particular
purpose, are limited to
the applicable warranty
period as set forth
above.
Some states do not allow the exclusion or
limitation of consequential damages, or
limitations on how long an implied
warranty lasts, so the above exclusions or
limitations may not apply to you. This
warranty gives you specific legal rights,
and you may also have other rights, which
vary from state to state.
If a problem arises with your WhisperKOOL
system during the warranty period, you must
contact Vinothèque Customer Service for
warranty coverage and repairs.
If a problem is not handled to your
satisfaction, write to Vinothèque Wine
Cellars, Attn. Customer Service, 1738
East Alpine Avenue, Stockton, CA 95205
or call (209) 466-9463.
Correct WhisperKOOL Installation
Failing to address all of the variables
associated with proper installation will
cause the unit to operate incorrectly and
limit its ability to cool and the longevity of
the unit itself.
Follow Troubleshooting Outline
In order to avoid any unnecessary
expense it is essential that you follow the
troubleshooting guidelines provided
herein. The majority of the problematic
issues associated with the WhisperKOOL
product have to do with the incorrect
design of the cellar or improper use of the
product rather than a faulty
WhisperKOOL unit itself. Many of the
units returned for repair test out
satisfactory within our
correct
operating
parameters. Please take
the time to review the
troubleshooting guide
prior to contacting our
Customer Service
department.
Vinothèque Customer
Service
We at Vinothèque strive to
provide the best possible
customer service for our clients. Because
each cellar design is custom and has its
own unique design parameters, we are
often at a disadvantage in terms of
assisting the customer with their specific
problems. We are required to ask multiple
questions regarding fundamental design
issues such as where the unit is mounted,
what type of power and amperage the unit
is connected to, etc. The majority of the
problems associated with the product are
associated with the incorrect installation
or sizing of the units.
Your Distributor or Cellar Contractor
should be able to assist you with
designing and correctly installing the unit
to adequately cool your cellar. If you have
built your own cellar independent of a
professional consultant or contractor, you
may be unfamiliar with all of the complex
issues associated with the proper use of
this product. Therefore read and follow
