Wa
rranty Clarification
on WhisperKOOL Product
-22-
the installation instructions and trouble-
shooting guide carefully prior to shipping
the unit back to the factory for repair.
Warranty Service
To obtain warranty service, you must:
1.) Be the original retail purchaser of
the product. Serial Number and/or
Proof of purchase is required.
2.) Contact our Customer Service
Department at (800) 343-9463 to
receive a Return Merchandise
Authorization number and a prepaid
return shipping tag.
3.) Package the unit in the original box
or equivalent. This will assure the
necessary protection required
during shipping. Mark the box with
the return address, RMA# and
arrows noting “this end up”.
Items not Covered Under Warranty
Removal and installation of unit into cellar.
Unauthorized repairs made on the unit.
Damage resulting from shipping.
Incorrect installation and use of the
product, including and not limited to:
Inadequate sizing of the unit.
Inadequate ventilation to the exhaust side
of the unit.
Constricted airflow, such as ducting, to
and from unit.
Insufficient power source from which to
draw proper amperage.
Freight
Vinothèque certifies that all units
manufactured have been tested and are in
correct operating condition upon leaving
the factory.
1.) It is the responsibility of the
consumer to inspect the unit upon
arrival to assure that no freight
damage has occurred. Any damage
to the box must be noted on the
shipping document. Please contact
Vinothèque Customer Service to
assist in filing a damage claim.
Damage must be reported within 15
days.
2.) In the event that the consumer has
received a unit that is operating
incorrectly, Vinothèque Customer
Service must be contacted for
warranty coverage.
3.) In the event that the unit is
inspected and approved for
warranty coverage, Vinothèque
will repair the unit, ship it back to
the customer freight prepaid
(2 day air).
4.) If the unit tests without fault, the
customer will be responsible for
paying the freight charges
associated with returning the unit
to their location.
Testing a Return Unit
All units sent in for repair are tested
thoroughly in order to determine whether
a malfunction is occurring. The following
test procedures are conducted.
The unit will first be physically inspected
for damage. Damaged units due to freight
are the responsibility of the customer,
unless a damage claim has been initiated.
Amperage load is tested to assure no
electrical malfunctions are evident. The
units will draw significant amps upon
start up. Assuring a 20 amp dedicated
circuit is vital to the performance of the
unit. If the unit is testing adequately
within our parameters, a thermostat
graph test is conducted. This involves
placing the unit in a controlled
environment and having it run at
maximum performance levels. The graph
will document whether the unit is cooling
sufficiently and consistently.
If the unit fails to cool adequately, the unit
will then be examined for refrigerant
amounts and charge.
All warranty repairs will be completed
upon detection.
