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13

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

Is the power supply cord unplugged?
Plug into a grounded outlet.

Has a household fuse blown, or has a circuit breaker 
tripped?
Replace the fuse or reset the circuit breaker. If the problem 
continues, call an electrician.

Cooktop will not operate

Is the control knob set correctly?
Push in knob before turning to a setting.

On ceramic glass models, is the “Cooktop Lockout” set?
See “Cooktop Lockout” section.

On coil element models, is the element inserted properly?
See “Coil Elements and Burner Bowls” section.

Excessive heat around cookware on cooktop

Is the cookware the proper size?
Use cookware about the same size as the surface cooking 
area, element or surface burner. Cookware should not extend 
more than 1" (2.5 cm) outside the cooking area.

Hot Surface indicator light stays on

Does the Hot Surface indicator light stay on after control 
knob(s) have been turned off?
See “Cooktop Controls” section.

Cooktop cooking results not what expected

Is the proper cookware being used?
See “Cookware” section.

Is the control knob set to the proper heat level?
See “Cooktop Controls” section.

Is the appliance level?
Level the appliance. See the Installation Instructions.

On coil element models, is the element inserted properly?
See “Coil Elements and Burner Bowls” section.

Oven will not operate

On some models, is the electronic clock/timer set 
correctly?
See “Electronic Clock/Timer” section.

On some models, has the oven selector been set to a 
BAKE or BROIL function?
See “Baking and Roasting” or “Broiling” sections.

Oven temperature too high or too low

Does the oven temperature calibration need adjustment?
See “Oven Temperature Control” section.

Oven indicator lights flash

Do the OVEN HEATING indicator lights flash?
See “Assistance or Service” section.

Oven cooking results not what expected

Is the appliance level?
Level the appliance. See the Installation Instructions.

Is the proper temperature set?
Double-check the recipe in a reliable cookbook.

Is the proper oven temperature calibration set?
See “Oven Temperature Control” section.

Was the oven preheated?
See “Baking and Roasting” section.

Is the proper bakeware being used?
See “Bakeware” section.

Are the racks positioned properly?
See “Positioning Racks and Bakeware” section.

Is there proper air circulation around bakeware?
See “Positioning Racks and Bakeware” section.

Is the batter evenly distributed in the pan?
Check to make sure batter is level in the pan.

Is the proper length of time being used?
Adjust cooking time.

Has the oven door been opened while cooking?
Oven peeking releases oven heat and can result in longer 
cooking times.

Are baked items too brown on the bottom?
Move rack to higher position in the oven.

Are pie crust edges browning early?
Use aluminum foil to cover the edge of the crust and/or 
reduce baking temperature.

Summary of Contents for RF3020XKQ2

Page 1: ...D CLEANING ELECTRIC RANGE Use CareGuide For questions about features operation performance parts accessories or service call 1 800 253 1301 or visit our website at www whirlpool com Table of Contents 2 9761889 ...

Page 2: ... Bowls 6 Lift up Cooktop 7 Home Canning 7 Cookware 7 OVEN USE 8 Oven Temperature Control 8 Aluminum Foil 8 Positioning Racks and Bakeware 8 Bakeware 9 Meat Thermometer 9 Oven Vent 9 Baking and Roasting 9 Broiling 10 RANGE CARE 11 General Cleaning 11 Oven Door 12 Storage Drawer 12 TROUBLESHOOTING 13 ASSISTANCE OR SERVICE 14 WARRANTY 16 ...

Page 3: ...instructions instructions DANGER WARNING Tip Over Hazard A child or adult can tip the range and be killed Connect anti tip bracket to rear range foot Reconnect the anti tip bracket if the range is moved See the installation instructions for details Failure to follow these instructions can result in death or serious burns to children and adults Anti Tip Bracket Making sure the anti tip bracket is i...

Page 4: ...hese pans or bowls during cooking may subject wiring or components underneath to damage Protective Liners Do not use aluminum foil to line surface unit drip bowls or oven bottoms except as suggested in the manual Improper installation of these liners may result in a risk of electric shock or fire Glazed Cooking Utensils Only certain types of glass glass ceramic ceramic earthenware or other glazed ...

Page 5: ...light G Right rear control knob H Right front control knob I Surface area locator LO 2 3 4 5 6 7 8 HI LO 2 3 4 5 6 7 8 HI LO 2 3 4 5 6 7 8 HI LO 2 3 4 5 6 7 8 HI SURFACE HEATING BROIL BAKE BROIL 150 200 250 300 350 400 450 500 OVEN HEATING OFF OFF OFF OFF OFF OFF A B C D E F G H I A Oven vent B Surface burner C Anti tip bracket D Door stop clip E Model and serial number plate behind left side of s...

Page 6: ...knobs are in the Off position To Remove 1 Push in the edge of coil element toward the receptacle Then lift it just enough to clear the burner bowl 2 Pull the coil element straight away from the receptacle 3 Lift out the burner bowl To Replace 1 Line up openings in the burner bowl with the coil element receptacle 2 Holding the coil element as level as possible slowly push the coil element terminal ...

Page 7: ...e IMPORTANT Do not leave empty cookware on a hot surface cooking area element or surface burner Ideal cookware should have a flat bottom straight sides and a well fitting lid and the material should be of medium to heavy thickness Rough finishes may scratch the cooktop Aluminum and copper may be used as a core or base in cookware However when used as a base they can leave permanent marks on the co...

Page 8: ...or cookware because permanent damage will occur to the oven bottom finish Do not cover entire rack with foil because air must be able to move freely for best cooking results To catch spills place foil on rack below dish Make sure foil is at least 1 2 5 cm larger than the dish and that it is turned up at the edges PositioningRacksandBakeware IMPORTANT Do not place food or bakeware directly on the o...

Page 9: ...ed in the recipe To Bake or Roast 1 Push in and turn the oven control knob to the desired temperature setting The OVEN ON and OVEN HEATING lights will turn on and the set temperature will appear in the display for 5 seconds On some models set the oven selector to BAKE and turn the oven temperature control knob to the desired temperature setting The OVEN ON indicator light will turn on and will tur...

Page 10: ...oiling temperature To Broil 1 Push in and turn oven control knob to BROIL On some models set the oven selector and oven temperature control knob to BROIL The OVEN ON indicator light will turn on 2 After broiling turn the oven control knob to OFF On some models turn both the oven selector and oven temperature control knob to OFF The OVEN ON indicator light will turn off To Broil at a Lower Temperat...

Page 11: ...nts are cool BURNER BOWLS on some models Solution of cup 125 mL ammonia to 1 gal 3 75 L water Soak for 20 minutes then scrub with stainless steel wool pad Oven cleaner Follow product label instructions Mildly abrasive cleanser Scrub with wet scouring pad Porcelain enamel only not chrome Dishwasher Gas Grate and Drip Pan Cleaner Part Number 31617 not included See Assistance or Service section to or...

Page 12: ...hinge slot Do not remove door removal pins until the door is replaced on the range To Replace 1 Grasp the door on the sides with your fingers on the front of the door and your thumbs on the inside surface 2 Hold oven door so that the top edge of each hinge hanger is horizontal Insert hinge hangers into the front frame hinge slots 3 Tilt top of door toward range Slide hinge hangers down onto front ...

Page 13: ...e Coil Elements and Burner Bowls section Oven will not operate On some models is the electronic clock timer set correctly See Electronic Clock Timer section On some models has the oven selector been set to a BAKE or BROIL function See Baking and Roasting or Broiling sections Oven temperature too high or too low Does the oven temperature calibration need adjustment See Oven Temperature Control sect...

Page 14: ...dealers repair parts distributors and service companies Whirlpool designated service technicians are trained to fulfill the product warranty and provide after warranty service anywhere in the United States To locate the Whirlpool designated service company in your area you can also look in your telephone directory Yellow Pages For further assistance If you need further assistance you can write to ...

Page 15: ...15 Notes ...

Page 16: ...e Guide 6 Repairs to parts or systems resulting from unauthorized modifications made to the appliance 7 Replacement parts or repair labor costs for units operated outside the United States 8 Any labor costs during the limited warranty period WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES Some states do not allow the exclusion or limitation of incidental or conseq...

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