DIAGNOSTICS & TROUBLESHOOTING
Whirlpool Compact Heat Pump Dryer
n
2-7
For Service Technician Use Only
FAULT/ERROR CODES – HEAT PUMP DRYER (Continued)
Icon Display
Text Display
Explanation and Recommended Procedure
F06
Heat Exchanger (HX) NTC (Thermistor) Value Too High or Too Low
• Perform reset procedure (turn on the dryer, then press and hold
POWER
until “3-2-1” and then “rES” appears in the display). Try to run a cycle; if the
issue persists, turn off and unplug the dryer, check ACU connections and
harness, and perform Test #4C, Compressor Thermistor section, page 18.
Note
: Make sure there is no laundry inside the dryer, and that the ambient
temperature of the laundry area is between 41°F (5°C) and 95°F (35°C).
F07
Motor Movement Defect/Broken Drum Belt
• Perform reset procedure (turn on the dryer, then press and hold
POWER
until “3-2-1” and then “rES” appears in the display). Try to run a cycle; if the
issue persists, turn off and unplug the dryer, check ACU connections and
harness, and perform Test #3, page 14.
Note
: Make sure there is no laundry
inside the dryer.
F10
MCU Communication Error (No Communication Between ACU and MCU)
• MCU issue. Follow same procedure as for F07.
F11
MCU Motor Failure
• Follow same procedure as for F07.
F12
MCU Not Reset
• Follow same procedure as for F07.
F14
Undervoltage Condition
• Perform reset procedure (turn on the dryer, then press and hold
POWER
until “3-2-1” and then “rES” appears in the display). Try to run a cycle; if the
issue persists, turn off and unplug the dryer, check ACU connections and
harness, and perform Tests #1, #2, & #3, pages 12–14.
Note
: Make sure there
is no laundry inside the dryer.
F15
MCU Failure (Rectifier Diode Shorted/Open)
• Follow same procedure as for F07.
F18
MCU Over Temperature
• Follow same procedure as for F07, except wait several minutes for the dryer
to cool after it is turned off and unplugged.
F19
MCU Over Voltage
• Follow same procedure as for F14.
F20
Motor Over Current
• Follow same procedure as for F14.
F21
UI Communication Error (No Communication Between ACU and UI)
• UI issue. Perform Test #12, page 22.
F22
ACU Communication Error (No Communication Between ACU and UI)
• ACU issue. Perform Test #12, page 22.
F23
Compressor Defect
• Perform reset procedure (turn on the dryer, then press and hold POWER
until “3-2-1” and then “rES” appears in the display). Try to run a cycle; if the
issue persists, turn off and unplug the dryer, check ACU connections and
harness, and perform Test #4b, page 15.
F24
Fan Defect
• Perform reset procedure (turn on the dryer, then press and hold POWER
until “3-2-1” and then “rES” appears in the display). Try to run a cycle; if the
issue persists, turn off and unplug the dryer, check ACU connections and
harness, and perform Test #10, page 21.