WARRANTY CONDITIONS
1. The warranty period starts from the date of delivery of the product and is
effective for a period of 1 year.
2. All goods, including parts, are covered under warranty.
3. If the goods fail within the warranty period, the time expended on repair
will be added to the remaining warranty period. Repair duration of the goods
is a maximum of 20 business days. This period starts from the date that the
customer is notified by the service station that
they’v
e received the damaged
goods to be repaired. In the absence of a service station, the period will
begin from the date that the customer is notified by the seller, dealer, agent,
representative, importer or manufacturer that
they’v
e received the damaged
goods to be repaired. In the event that the product is not repaired within 10
business days, the manufacturer or importer must provide a replacement
product with comparable specifications for the use of the customer until the
goods are repaired and returned to their owner.
4. If the goods fail within the warranty period due to workmanship and
assembly errors, they will be repaired at no cost to the consumer; labour cost,
replacement part costs, and any other necessary repair costs will be covered
by the seller.
5. If any of the following conditions occur within the warranty period, the
customer can exercise their right to a refund or replacement under warranty
a) More than 1 failure within the warranty period b) Exceeding the maximum
time required for its repair, c) If it is determined by the authorized service
station, seller, manufacturer or importer that the defective product is beyond
repair; the consumer may request a refund for the defective product at a
discount equivalent to the cost of replacement, or for a full replacement of
an equivalent product. The seller cannot refuse the
consumer’s
demand. If
the request is not fulfilled, the seller, manufacturer and importer will be held
accountable.
6. Damage arising from misuse of the product or any other use considered to
be contrary to the produc
t’
s intended purpose as outlined in the WeWALK user
manual, will not be covered under warranty. Other factors not covered under
warranty include: accidental damage, damage resulting from unauthorized 3rd
party service repair stations or customer self-repair, cosmetic defects, natural
disasters, theft, and submersion (water damage).
7. For any problems that may arise regarding the warranty certificate, T.C.
The Ministry of Customs and Trade may apply to the General Directorate of
Consumer Protection and Market Surveillance.
Summary of Contents for SMARTCANE
Page 1: ...USER MANUAL ...
Page 2: ...WeW LK ...
