FREQUENTLY ASKED QUESTIONS
How can I manage W
eWALK’
s services through the cane? What is the voice menu?
The voice menu allows you to use many of
WeWALK’
s functions such as starting navigation
and changing obstacle detection distance without touching your phone. The voice menu
can only be used when WeWALK is connected to your phone. To access it, simply double-
tap
WeWALK’
s touchpad. You can then swipe left or right on the touchpad to access different
settings. To enter or select a setting, double tap the touchpad again. To go back or exit the
voice menu, swipe the touchpad forward (swipe away from you and towards the ground).
How can I start navigation through the smartcane?
You can easily get navigation to previously saved locations via the voice menu. Double-tap
on W
eWALK’s
touchpad to open the voice menu then double tap on My Places to access
your saved locations. Swipe through your saved locations and double tap on a saved
location to navigate there.
’.
Software features are continually being updated and improved. Please check support.
wewalk.io for more information on how to use the WeWALK smartphone app.
How do I clean and maintain my WeWALK?
Do not leave your smartcane in extremely low or high temperatures as this reduces the
lifespan of its electronic components. Handle your smartcane with care and do not throw it
around or shake it aggressively, otherwise internal circuit boards may be damaged.
Turn the device off before cleaning and use a damp and anti-static cloth.
Do not use chemical agents such as detergents.
Do not attempt to modify or disassemble your product. If the internal seal is damaged
or wet, the manufacturer
’
s quality assurance may not be warranted by the after-sales
service provider even if your product is still under the warranty period.
What should I do if my white cane part is worn out or broken?
You can replace the damaged cane with any white cane that is compatible
with our adaptors. More information can be found on our website (www.wewalk.io).
To replace the cane and attached adaptor:
1. Unscrew and remove the WeWALK device from the old cane.
2. Untie the knot in the elastic cord holding the adaptor to the old cane.
3.
On the new cane, untie the knot in the elastic chord and remove the
cane’s
existing
rubber handle. Replace this with the adaptor by passing both ends of the elastic cord
through the adaptor and tying a knot to secure it. You can cut the rest of the cord off if
necessary but do leave some cord past the knot to allow for ease of untying in the future.
4. Attach WeWALK to the new cane with the adaptor.
Summary of Contents for SMARTCANE
Page 1: ...USER MANUAL ...
Page 2: ...WeW LK ...
