Westpac EFTPOS Connect, Quick Reference Manual

Page: 11 / 16

11
Processing a settlement – standalone mode.
Manual settlement.
You’ve the option to perform a manual settlement anytime throughout the day before auto
settlement. This function allows you to settle the current trading day manually.
1. Press the ‘menu’ key then press [3] for Batch option, followed by [1] for Settle.
2.
Enter the settlement password and press the ‘ENTER’ key.
3. The terminal will connect to the bank and begin the settlement.
Note: A settlement can only be performed once in a 24-hour period. If you’ve attempted to
settle more than once, you will receive a message printed on the receipt ‘ALREADY SETTLED’,
indicating the terminal has already been settled within the last 24 hours. You cannot settle
between 9:30pm and 11:00pm (Sydney time).
Troubleshooting.
If no response is received from the terminal.
1. Ensure that the power cable is securely connected to the terminal.
2. Power off the terminal for 10 seconds and then turn it back on again.
3.
Retry the transaction.
4. If the problem persists, call the Merchant Helpdesk.
If the terminal isn’t reading cards.
1.
Try re-tapping, inserting, or swiping the card again.
2. If there is still no response from the card reader, power off the terminal for 10 seconds
and turn it back on again.
3. Try processing the transaction again.
4.
If the problem persists, call the Merchant Helpdesk.
Paper/printing faults (in standalone mode only).
1. Remove the receipt roll from the printer to ensure that there is no paper jam.
2.
If the existing paper roll is damaged in any way, replace it with a new roll.
3. If the problem continues, power off the terminal for 10 seconds and turn it back on again.
4. To print a sample receipt, navigate through the main menu to the ‘reprint receipt’ option.
5.
If the problem persists, call the Merchant Helpdesk.