whl-035 Rev. 002 Rel. 002 Date 11.1.17
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10. Failure or performance problems caused by improper sizing of
the water heater, expansion device, piping, electric service voltage,
wiring or fusing.
11. Damages, malfunctions, or failures caused by improper wiring
conversion.
12. Damages, malfunctions, or failures resulting from vacuum
conditions.
13. Damages, malfunctions, or failures caused by operating the water
heater with modified, altered, or unapproved components, or any
component / attachment not supplied by Westinghouse.
14. Damages, malfunctions, or failures caused by abuse, accident,
fire, flood, freeze, lightning, acts of God and the like.
15. Tank failures (leaks) caused by operating the water heater in a
corrosive or contaminated atmosphere.
16. Damages, malfunctions, or failures caused by operating the water
heater with an empty or partially empty tank (“dry firing”), or failures
caused by operating the water heater when it is not supplied with
potable water, free to circulate at all times.
17. Failure of the heater due to the accumulation of solid materials
or lime deposits.
18. Any damage or failure resulting from improper water chemistry,
or heating anything other than potable water. WATER CHEMISTRY
REQUIREMENTS - Water pH between 6.5 and 8.5. Hardness less than 7
grains (120 mg/L). Chloride concentration less than 100 ppm (mg/L).
TDS less than 500 ppm (mg/L).
19. Any damages, malfunctions, or failures resulting from the use of
dielectric unions.
20. Production of noise, taste, odors, discoloration, or rusty water.
21. Water heaters replaced for cosmetic reasons.
22. Components of the water heater that are not defective, but must
be replaced during the warranty period as a result of reasonable
wear and tear.
23. Components of the water heater that are subject to warranties,
if any, given by their manufacturers; Westinghouse does not adopt
these warranties.
24. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by Westinghouse.
25. Water heaters installed outside the fifty states (and the District of
Columbia) of the United States of America and Canada.
26. Water heaters moved from the original installation location.
27. Water heaters that have had their rating labels removed.
ONLINE EXTENDED LIMITED WARRANTY REGISTRATION
To register for the Extended Limited Warranty, complete the
form located on the Westinghouse website at http://www.
westinghousewaterheating.com/warranty within 90 days of
installation. The form must be completed in full with owner name,
email address, and phone number, the address where the unit is
installed and installation date, and unit model and serial numbers.
Proof of purchase is required, and may be an invoice for the product,
or a bill from an installing contractor that clearly documents the
installation of the unit. To be valid, proof of purchase must also
include the unit serial number. Proof of purchase may be typed or
hand written. Submit the proof of purchase to Westinghouse via the
directions provided on the website.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made promptly. Determine
if the water heater is “in-warranty” (that is, within the applicable
warranty period) by reviewing a copy of the original sales receipt.
You must present a copy of the original sales receipt for a warranty
service request.
If your water heater is “in-warranty”, contact the retailer from whom
the water heater was purchased (or the installer) for assistance.
Be prepared to provide the retailer or installer with a copy of your
original receipt, complete model and serial numbers, and the date of
installation of your water heater, in addition to explanation of your
water heater problem.
Warranty coverage is subject to validation of “in-warranty” coverage
by Westinghouse claims department personnel. All alleged defective
or malfunctioning parts must be returned to Westinghouse via the
local distribution channels where original purchase was made. NOTE:
Any parts or heaters returned to Westinghouse for warranty analysis
will become the property of Westinghouse and will not be returned,
even if credit is denied.
If all warranty conditions are satisfied, Westinghouse will provide
replacement parts to the retailer. If you have questions about the
coverage of this warranty, please contact Westinghouse at the
following phone number: 1(774) 417-6000.
SERVICE, LABOR AND SHIPPING COSTS
This limited warranty does not extend to any shipping charges,
delivery expenses, or administrative fees incurred by the Owner
in repairing or replacing the water heater or component(s). This
warranty does not extend to labor costs beyond the coverage
specified in this warranty document. All such expenses are the
Owner’s responsibility.
LIMITATIONS OF YOUR WESTINGHOUSE WARRANTY AND
REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM WESTINGHOUSE’S NEGLIGENCE, ACTUAL OR
IMPUTED. THE REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE
PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES
INCLUDING WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES
INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT
OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF
WESTINGHOUSE TO MEET ANY OBLIGATION UNDER THIS AGREEMENT
INCLUDING THE OBLIGATION TO REPAIR AND REPLACE SET FORTH
ABOVE. NO AGREEMENT VARYING OR EXTENDING THE FOREGOING
WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE BINDING
UPON WESTINGHOUSE. UNLESS IN WRITING AND SIGNED BY A DULY
AUTHORIZED OFFICER OF WESTINGHOUSE. THE WARRANTIES STATED
HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF
THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specific legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by Westinghouse. Westinghouse neither assumes
nor authorizes anyone to assume for it any other obligation or liability in
connection with said water heaters.
Westinghouse reserves the right to change specifications or discontinue
models without notice.
