whl-035 Rev. 002 Rel. 002 Date 11.1.17
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Table 5 - Troubleshooting - *See Scald / Electric Shock Warnings and Caution Statements, this Table.
Part 8 - Troubleshooting
If draining of the water heater is necessary, open the T&P valve or
a hot water tap to prevent vacuum buildup in the tank and piping.
The risk of scald injury increases as you increase water
temperature. Use a water tempering or mixing valve and extreme
caution when using hot water to avoid scald injury. Consult codes
for conformance. Failure to follow the instructions in this warning
statement could result in serious personal injury or death from
scalds.
Be sure to disconnect electrical power before performing service.
Failure to do so could result in electrical shock, property damage,
serious personal injury, or death.
Problem
Reason
Remedy
No Hot Water
Manual disconnect switch turned off
Turn switch on
1. Blown fuse or circuit breaker tripped
2. Shorted or improper wiring
3. Circuit overloaded
4. Grounded element or thermostat
1. Replace fuse or reset breaker
2. *Replace, repair, or rewire per detail
3. *Provide adequate circuit to reduce load
4. *Replace
Manual Reset High Limit (ECO) open
1. Thermostat(s) defective or out of calibration
2. ECO(s) defective or out of calibration
3. Heat build-up due to loose wires
Refer to Part 6, this manual.
1. *Replace thermostat(s)
2. *Lower thermostat setting or replace
3. *Tighten wire connections
Improper wiring
*Check and rewire per Wiring Detail
Not Enough Hot Water
Heater undersized
Reduce rate of heater use
Defective element(s)
*Check amperage, replace element if low
Miswired or defective thermostat causing only one
element to work
*Check wiring or replace thermostat
Water Too Hot or Not Hot
Enough
Thermostat setting too high or low
Change setting as required
Thermostat out of calibration
*Replace thermostat
Thermostat access panel(s) and/or insulation not in
place
Inspect and replace as needed
Thermostat(s) not resting tightly against mounting
plate
Ensure that retaining spring(s) or mounting screws
hold thermostat(s) tightly to mounting plates
T&P Valve Discharges
Improperly seated valve
Open and close the handle to try to reseat valve
Thermal expansion in closed water system
Install a thermal expansion tank
Damaged / defective valve
Replace relief valve
NOTE:
DO NOT plug T&P valve under any
circumstances
Water Leaks
Loose connection between inlet / outlet piping, relief
valve, and/or hex nut union on tank fittings
Tighten fittings
Damaged seal ring washer
Replace seal rings as required
Gasket around heating element(s)
Inspect and replace gasket if necessary
Hot Water Odor
High sulfate or mineral content in water supply
Drain and flush water heater. Refill.
Bacteria in water supply
Check with local water treatment specialist or
utility to identify and address this problem.
Noisy Operation
Hard water scale built up on element(s)
*Remove and clean
