WD
®
Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or e-mail
support service at
http://support.wd.com
. If the answer is not available or if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD Technical Support. E-mail support
is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at
http://register.wd.com
.
Accessing Online Support
Visit our product support website at
http://support.wd.com
and choose from these topics:
Downloads
—Download drivers, software, and updates for your WD product.
Registration
—Register your WD product to get the latest updates and special offers.
Warranty & RMA Services
—Get warranty, product replacement (RMA), RMA status, and data
recovery information.
Knowledge Base
—Search by keyword, phrase, or answer ID.
Installation
—Get online installation help for your WD product or software.
WD Community
—Share your thoughts and connect with other WD users.
Learning Center —
Start here to get the most out of your personal cloud storage device
(
http://mycloud.com/learn
).
Contacting WD Technical Support
When contacting WD for support have your WD product serial number, system hardware, and
system software versions available.
Registering Your WD Product
Register your WD product to get the latest updates and special offers. You can easily register your
device online at
http://register.wd.com
or by using the My Cloud Personal Cloud Storage installer,
available on the online Learning Center.
North America
Asia Pacific
English
800.ASK.4WDC
Australia
1800 429 861
(800.275.4932)
China
800 820 6682 / 400 627 6682
Spanish
800.275.4932
Hong Kong
+852 3057 9031
India
1800 419 5591/1800 200 5789
Europe (toll free)*
00800 ASK4 WDEU
Indonesia
001 803 852 3993
(00800 27549338)
Japan
0800 805 7293/ 0120 934 453
Malaysia
1800 817 477
New Zealand
0508 555 639
Middle East
+31 880062100
Philippines
1800 1855 0277
Africa
+31 880062100
Singapore
1800 608 6008
Taiwan
0800 225 593
Thailand
00 1800 852 5913
* For a list of WD support numbers see
http://support.wdc.com/contact/contact.asp?lang=en
