WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before returning this
product. Most technical support questions can be answered through our knowledge base or e-mail
support service at
. If the answer is not available or, if you prefer, please
contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This 30-day
period starts on the date of your first telephone contact with WD technical support. E-mail support is
free for the entire warranty period and our extensive knowledge base is available 24/7. To help us
keep you informed of new features and services, remember to register your product online at:
Accessing Online Support
Visit our product support website at
and choose from these topics:
Downloads
- Download drivers, software, and updates for your WD product.
Registration
- Register your WD product to get the latest updates and special offers.
Warranty & RMA Services
- Get Warranty, Product Replacement (RMA), RMA Status, and Data
Recovery Information.
Knowledge Base
- Search by keyword, phrase, or answer ID.
Installation
- Get online installation help for your WD product or software.
WD Community
– Share your thoughts and connect with other WD users.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware, and
system software versions available.
United States/North America
English
800.ASK.4WDC (800.275.4932)
Spanish
800.832.4778
Asia Pacific
(toll free where
available)
+800.6008.6008
Asia Pacific (non toll free)
+65.6848.6008
Japan
00 531 650442/ 0120 994 120
Australia & New Zealand
+800.2275.4932
South America
http://support.wd.com/contact
Europe (toll free*)
00800.27549338
* Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden,
Switzerland, United Kingdom
Europe (non toll free)
+31.880062100
Russia
8 10 8002 335 50110
Middle East
0031.880062100
