Western Digital 2U24 Page 69 User Manual Download

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User Guide

6. Management

6.7 Firmware Upgrade

Figure 27:

Logged into the Western Digital Enterprise Support Center

Step 3 :

Click the

Downloads

option.

The Western Digital downloads page will appear.

Step 4 :

Locate and download the firmware update for your product.

From the Identify Product section, select the Product, Operating System / Type, and

Release Version.

Figure 28:

Identify Product section

From the Select Files for Download section, expand the Firmware section and select the

check box for the firmware file(s).

Figure 29:

Select Files for Download section

From the Review & Download Files section, review the selected files and click

DOWNLOAD FILES to download the entire file selection from that section.

Summary of Contents for 2U24

Page 1: ...User Guide 2U24 Flash Storage Platform Regulatory Model G224 J 12 March 2020 Rev 1 10 1ET0279 ...

Page 2: ...7 Updated the description of the ESM module to include SATA differences See ESM Description page 25 8 Updated the behavior descriptions for the ESM LEDs See Figure 4 ESM LED Layout page 21 9 Corrected the names of the SAS Drives See List of Compatible Drives page 15 May 2017 Revision 1 2 Changed the product name from 2U24 All Flash Storage Platform to 2U24 Flash Storage Platform August 2017 Revisi...

Page 3: ...ceable Components See List of Replaceable Components page 15 2 Updated the List of Compatible Drives See List of Compatible Drives page 15 April 2019 Revision 1 9 1 Updated the LED Visual Identifiers See LED Visual Identifiers page 20 2 Updated the rack depth requirement See 2U24 Flash Storage Platform Specification Summary page 12 March 2020 Revision 1 10 1 Rebranded document to WD design 2 Updat...

Page 4: ...product contact Western Digital Datacenter Platforms technical support Please be prepared to provide the following information part number P N serial number S N product name and or model number and a brief description of the issue Email support wdc com Website https portal wdc com Support s iii ...

Page 5: ...ringement Each user of this document or any product referred to herein also expressly agrees Western Digital shall not be liable for any incidental punitive indirect special or consequential damages including without limitation physical injury or death property damage lost data loss of profits or costs of procurement of substitute goods technology or services arising out of or related to this docu...

Page 6: ...rmity 5 Japanese Compliance Statement Class A ITE 5 Taiwan Warning Label Statement Class A ITE 5 Chapter 3 Safety 7 Optimizing Location 8 Safety Warnings and Cautions 8 Electrostatic Discharge 8 Rackmountable Systems 9 Power Connections 9 Power Cords 9 Safety and Service 10 Chapter 4 Overview 11 2U24 Flash Storage Platform Description 12 2U24 Flash Storage Platform Specification Summary 12 List of...

Page 7: ...rocedure 37 Rails Replacement Procedure 42 T10 Zoning 46 Before Zoning 46 Enclosure Cabling for Zoning 46 Enabling Zoning using Linux 47 Enabling Zoning using Windows 51 Disabling Zoning using Linux 54 Disabling Zoning using Windows 57 Firmware Upgrade 59 Before Upgrading 59 Enclosure Cabling for Firmware Update 60 Downloading Firmware from the Support Portal 61 Enabling MPIO for Linux 63 Enabling...

Page 8: ...magnetic standards for which this product is compliant The following chapter describes the Regulatory Statement of Compliance Safety Compliance and Electromagnetic Compatibility Agency Requirements for the 2U24 Flash Storage Platform In This Chapter Regulatory Statement 2 1 ...

Page 9: ... the regulatory model and type names including marketing names other than those listed in this document 1 1 1 Restricted Access Location The 2U24 Flash Storage Platform is intended for installation in a server room or computer room where at least one of the following conditions apply access can only be gained by service persons or by users who have been instructed about the restrictions applied to...

Page 10: ... 3 Radiated Immunity EN 61000 4 4 EFT EN 61000 4 5 Surge EN 61000 4 6 RF Common Mode EN 61000 4 8 Power Frequency Magnetic Field EN 61000 4 11 Voltage Dips and Interruptions 1 1 4 Country Certifications Table 1 Country Certifications Country Region Authority or Mark North America Canada USA Nemko European Union CE Japan VCCI Korea MSIP Taiwan BSMI Australia New Zealand RCM Russia Kazakhstan Belaru...

Page 11: ...ulatory In This Chapter FCC Class A Notice 5 ICES 003 Class A Notice Avis NMB 003 Classe A 5 Europe CE Declaration of Conformity 5 Japanese Compliance Statement Class A ITE 5 Taiwan Warning Label Statement Class A ITE 5 4 ...

Page 12: ...e authority granted to the user by the FCC to operate equipment 2 2 ICES 003 Class A Notice Avis NMB 003 Classe A This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numerique de la classe A est conforme à la norme NMB 003 du Canada 2 3 Europe CE Declaration of Conformity Marking by the symbol indicates compliance of this system to the applicable Council Directives of the E...

Page 13: ... 5 Taiwan Warning Label Statement Class A ITE English translation This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures 6 ...

Page 14: ...Western Digital Safety In This Chapter Optimizing Location 8 Safety Warnings and Cautions 8 Electrostatic Discharge 8 Rackmountable Systems 9 Power Connections 9 Power Cords 9 Safety and Service 10 7 ...

Page 15: ...erve and adhere to all of the following safety instructions and information The following safety symbols may be used throughout the documentation and may be marked on the product and or the product packaging CAUTION Indicates the presence of a hazard that may cause minor personal injury or property damage if the CAUTION is ignored WARNING Indicates the presence of a hazard that may result in serio...

Page 16: ...cified by the manufacturer Observe the maximum rated ambient temperature which is specified in the product documentation For safe operation of the equipment installation of the equipment in a rack should be such that the amount of air flow is not impeded so that the safe operation of the equipment is not compromised 3 5 Power Connections Be aware of the ampere limit on any power supply or extensio...

Page 17: ...intenance and service actions appropriate to the end users are described in the product documentation All other servicing should be referred to an Western Digital authorized service technician To avoid shock hazard turn off power to the unit by unplugging both power cords before servicing the unit Use extreme caution around the chassis because potentially harmful voltages are present When replacin...

Page 18: ...s Chapter 2U24 Flash Storage Platform Description 12 2U24 Flash Storage Platform Specification Summary 12 List of Available SKUs 13 SATA Differences and Limitations 14 List of Replaceable Components 15 List of Compatible Drives 15 11 ...

Page 19: ...for high availability of platform storage These components are also hot swappable for easy servicability The following list summarizes the important features about the 2U24 Flash Storage Platform Provides up to 368 64TB of high speed data storage Platform management using standard SCSI Enclosure Services SES Platform health monitoring Cooling control System event log In Band firmware updating Up t...

Page 20: ... Depth 609 6 863 6 mm 24in 34in of usable rack space frame to frame with the Extended Rail Kit Standard Rail Kit 30in maximum extension Rail Length Options Extended Rail Kit 34in maximum extension Rack Units U 2U 4 3 List of Available SKUs The following table list the available SKUs that can be purchased in 2U24 Flash Storage Platform range Table 3 Available SKUs Drive Type Encryption of Drives SK...

Page 21: ...n Digital Ultrastar SS530 SAS 76 8TB TCG 24 1ES1600 Western Digital Ultrastar SS530 SAS 46 08TB ISE 12 1ES1601 Western Digital Ultrastar SS530 SAS 46 08TB SE 12 1ES1602 Western Digital Ultrastar SS530 SAS 46 08TB TCG 12 1ES1603 Western Digital Ultrastar SS530 SAS 92 16TB ISE 24 1ES1604 Western Digital Ultrastar SS530 SAS 92 16TB SE 24 1ES1605 Western Digital Ultrastar SS530 SAS 92 16TB TCG 24 1ES1...

Page 22: ...multiple initiators are connected to an enclosure with SATA devices installed then the initiator that first discovers the SATA device will be given the affiliation to that SATA device This creates a scenario where it is hard to control which initiator has access to specific SATA devices within the enclosure If multiple initiators must be used with a SATA enclosure then zone the enclosure so each h...

Page 23: ...b s 1DW D ISE 960GB 1EX1076 Western Digital Ultrastar SS200 w 2 5 in drive carrier SSD SAS 12Gb s 1DW D SE 960GB 1EX1077 Sandisk Cloudspeed Eco II w 2 5 in drive carrier SSD SATA 6Gb s 1DW D SE 960GB 1EX0386 Western Digital Ultrastar SS200 w 2 5 in drive carrier SSD SAS 12Gb s 3DW D ISE 1 6TB 1EX1072 Western Digital Ultrastar SS200 w 2 5 in drive carrier SSD SAS 12Gb s 3DW D SE 1 6TB 1EX1073 Weste...

Page 24: ... 2 5 in drive carrier SSD SAS 12Gb s 1DW D SE 3 84TB 1EX2140 Western Digital Ultrastar SS530 w 2 5 in drive carrier SSD SAS 12Gb s 1DW D ISE 3 84TB 1EX2139 Western Digital Ultrastar SS530 w 2 5 in drive carrier SSD SAS 12Gb s 1DW D TCG 3 84TB 1EX2141 Western Digital Ultrastar SS530 w 2 5 in drive carrier SSD SAS 12Gb s 3DW D SE 6 4TB 1EX2143 Western Digital Ultrastar SS530 w 2 5 in drive carrier S...

Page 25: ...o C14 Well Shin Technology CO LTD 0096 0011 C13 to C14 Connect the 2U24 Flash Storage Platform to the host using high quality miniSAS HD cables The following table displays the list of SAS cables approved by Western Digital Table 7 Approved SAS Cables Type Part Number Amphenol 601760008 FCI 10117949 3030LF Molex Inc 1110751003 4 8 Power Requirements The following table describes the A C input powe...

Page 26: ...hm simply works based on temperatures within the system with emphasis on reducing power consumption 4 10 ESD The enclosure is designed to dissipate all electrostatic discharges to the chassis base Ensure that there is sufficient electrical and mechanical connection from the chassis base to the rack rails and that the rack itself is tied to earth ground It is recommended that suitable ESD precautio...

Page 27: ...12 LED Visual Identifiers Figure 2 Assembly in the Rack 4 12 LED Visual Identifiers The 2U24 Flash Storage Platform contains the following visial indicators Figure 3 Front LED Panel 1 Green On Power on Off Power off 2 Blue 20 ...

Page 28: ...tus LED Green On Link is established on any or all of the 4 channels on this port Off Loss of link on all of the 4 channels on this port 4 T2 port fault LED Amber On Fault exists on this port Off Normal operation 5 T3 port link status LED Green On Link is established on any or all of the 4 channels on this port Off Loss of link on all of the 4 channels on this port 6 T3 port fault LED Amber On Fau...

Page 29: ... Layout one set of LEDs per PSU 2 sets total 1 RDY Green On PSU output 12V and 5V are functioning normally Off PSU output is not functioning normally 2 AC IN Green On Input AC voltage is normal Off Input AC is not functioning normally 3 ALM Amber On PSU has reported a fault Off Normal operation 4 Power cord receptacle w retention clip 22 ...

Page 30: ...peration 4 13 SCSI Enclosure Services Page 02 The SCSI Send Diagnostic and Receive Diagnostic Results commands can be addressed to a specific SES element in the enclosure There are many different element codes such as Page 02 defined to cover a wide range of devices Page 02h refers to the control and status of the enclosures PSUs HDDs ESMs and sensors Note Refer to the SES FIrmware Management Inte...

Page 31: ...Western Digital Components In This Chapter PSU Description 25 ESM Description 25 Drive Assembly Description 26 Midplane Description 27 Chassis Description 28 Rails Description 28 24 ...

Page 32: ...dby DC Output Single Molex hot plug output connector Combined output power 600W continuous Three 40mm dual counter rotating fans per PSU for system cooling controlled by internal microcontroller 5 2 ESM Description Figure 8 ESM Front and Rear The Enclosure Storage Module ESM provides system data connectivity through 3 Mini SAS HD ports located at the rear of the component Each port supports four S...

Page 33: ...rews that are screwed into the side of the assembly There is a latch that secures the drive assembly to the platform chassis and a button that is used to unlatch and release the assembly from the chassis When the latch release is pressed the carrier arm pops out of the assembly and can be used to remove the drive assembly from the chassis There are two LEDs on the carrier assembly The amber LED on...

Page 34: ...e SFF 8680 connectors and the drive and enclosure status LEDs These LEDs are made visible on the front of the enclosure via light pipes fiber optics The midplane also contains two redundant Vital Product Data VPD EEPROMS as required by the SBB specification This midplane has been designed with stub elimination back drilling to reduce high speed signal losses It is mounted to the drive cage as show...

Page 35: ...Flash Storage Platform chassis is a 2U 87 4mm H x 446 8mm W x 536mm D steel enclosure that is SBB 2 1 compliant The chassis is split into two compartments the drivecage and the rear component bay that houses the ESM and PSU It includes the platforms Midplane that attaches to the drivecage and provides the 24 connections to the SSDs 5 6 Rails Description 28 ...

Page 36: ...A 34in set of rails are available for racks with vertical rails that are spaced farther apart The rails have a tensioning spring that keeps them extended but allows them to collapse to fit the rack they are installed it They are secured to the rack using a clip that is rotated to the open position pre installation and closed after install to enclose around the brackets on the rail and the rack pos...

Page 37: ...Western Digital Management In This Chapter PSU Replacement Procedure 31 ESM Replacement Procedure 33 30 ...

Page 38: ...l removed parts in a safe location while replacing the CRU The PSUs are hot swappable The enclosure does not need to be powered down in order to replace them Step 1 Remove the power cable from the PSU a From the rear of the enclosure locate the power cable Figure 15 Power Cable and Handle Release b Detach the cable retention clip from the power cord Figure 16 Cable Retention Mechanism c Remove the...

Page 39: ...he handle to pull with even pressure and remove the PSU Step 3 Install the PSU a Align the PSU with the empty slot and slide it forward until it stops don t force it b Apply light even pressure with one hand and lift the handle with the other until the handle locks in place Step 4 Insert the power cables into the rear of the PSU a Plug the power cable into the receptacle at the back of the PSU 32 ...

Page 40: ...his will ensure that the retention clip functions properly in the event the cable is yanked on for some reason Figure 18 Cinching Cable Retention Clip 6 2 ESM Replacement Procedure Table 10 Replacement Procedure Info Required Tools of People Required Time Required None 1 10 Minutes Note Ensure that you store all removed parts in a safe location while replacing the CRU The PSUs are hot swappable Th...

Page 41: ...blue tab that is extending outward from the connector This will free the cable from the port b Make sure the cable is labeled or label it yourself to ensure that it will be plugged back into the same location Step 2 Uninstall the ESM a To release the ESM from the enclosure press up on the release lever to allow the handles to swing out b The swing arm handles will swing forward 34 ...

Page 42: ...User Guide 6 Management 6 2 ESM Replacement Procedure c Grasp both handles and slide the ESM out with even pressure Step 3 Install the ESM 35 ...

Page 43: ...nd insert the connector into the port until it locks c Complete these steps for each cable until all are installed d When there is power running to the platform the activity LED at the back of the ESM will turn on and remain solid if there is no IO to the drives This will ensure that it is installed correctly 6 3 Drive Assembly Replacement Procedure Note Ensure that you store all removed parts in ...

Page 44: ...embly a If the drive carrier handle is not in the open state press the release button to unlatch the drive carrier from the enclosure The carrier s handle should extend out b Align the drive assembly such that the release button is facing up and the handle is facing away from the enclosure and slide the drive assembly into the empty drive bay c Press against the drive not the handle until it will ...

Page 45: ...emove the power cable from the PSU a From the rear of the enclosure locate the power cable Figure 20 Power Cable and Handle Release b Detach the cable retention clip from the power cord Figure 21 Cable Retention Mechanism c Remove the power cord by pulling firmly but do not jerk it out of the unit Step 2 Repeat the previous step for the power cable on the second PSU Step 3 Remove the three HD Mini...

Page 46: ...Move to the front of the enclosure and begin removing drives making sure that the drive is labeled as to what bay it was removed from The drives bays are numbered from left to right starting at 0 and counting up Step 6 Uninstall the drive assembly a If the drive is faulty locate it by the amber fault LED flashing on the drive carrier LED 2 Otherwise activate the ident light for the drive that will...

Page 47: ... 8 Remove the rack ears that are covering the screws on the front of the enclosure Step 9 Unscrew the screws that were covered by the rack ears These screws secure the chassis to the rack Step 10 Slide the enclosure out of the rack as shown in the following image Step 11 Install the replacement chassis in the empty slot left Step 12 Reinstall the screws that secure the chassis to the rack and rein...

Page 48: ...he drive is inserted in the correct slot according to the labels that were added earlier Step 15 Install the HD Mini SAS cables into the rear of the ESM a Read the label on each cable to ensure it is being installed in the correct port b To insert the connector into the port orient the cable so that the blue release tab is facing the ground and insert the connector into the port until it locks c C...

Page 49: ... is yanked on for some reason Figure 24 Cinching Cable Retention Clip Step 17 Complete the previous step for the power cable in the second PSU 6 5 Rails Replacement Procedure Table 13 Replacement Procedure Info Required Tools of People Required Time Required None 1 25 Minutes Step 1 Uninstall the rails from the rack a From the back of the rack rotate the metal clip that secures the rail to the rac...

Page 50: ...moved fully e Complete the same sequence to remove the other rail Step 2 Unpack the replacement rails and locate the tensioning springs in the box Step 3 Attach the tensioning springs to each rail a Locate the tensioning springs in the kit s packaging The 2U24 Flash Storage Platform rail kits come with two tensioning springs in the box that need to be attached for the rails to function properly b ...

Page 51: ...ement 6 5 Rails Replacement Procedure d Attach one end of the tensioning springs to each rivet Step 4 Install the rails into the rack a Rotate the clips at the front and rear ends of the rail to reveal the rail posts 44 ...

Page 52: ...he posts on the end of the rail in the holes at the desired U height d Apply light forward pressure to the rail to collapse it enough the clear the support posts at the front of the rail to the holes in the front of the rack e Align the rail with the holes on the rack at the desired u height and insert the rail posts into the holes in the front The rail will now be secured by tension only to the r...

Page 53: ...onfiguration of 8 8 8 Zoning only needs to be configured or disabled from a single host Once zoning has been configured each of three hosts that are connected will have access to the enclosure and only the drives that each should see 6 6 1 Before Zoning This section provides information on actions that should be taken before starting zoning on the 2U24 Flash Storage Platform Users should install a...

Page 54: ... the sg devices that are associated with the 2U24 Flash Storage Platform ESMs a Issue the following command to enable zoning on ESM A using the first sg device hgst_cli_tool d dev sg devicenumber c zone set 1 Example of Enabling zoning on the First ESM Device Results cli_cmd zone set 1 Zoning function has been ENABLED with default THREE_MACHINES configuration b Issue the following command to enabl...

Page 55: ...ne get Example of Identifying the Zoning Status of the Second sg Device Results root lab hgst_cli_tool d dev devicenumber c zone get cli_cmd zone get INFO wait for responding Zone Function ENABLED d Verify that the zone get command reports a Zone Function ENABLED message and results for the sg device The results will also display the Zone Group Info and Permission Table for that specific ESM Step ...

Page 56: ...8f9 00 t SSP 12 Gbps ZG 8 phy 2 U attached 5001173100dd685d 00 t SSP 12 Gbps ZG 8 phy 3 U attached 5001173100decaf9 00 t SSP 12 Gbps ZG 8 phy 4 U attached 5001173100df8e7d 00 t SSP 12 Gbps ZG 8 phy 5 U attached 5001173100dd6891 00 t SSP 12 Gbps ZG 8 phy 6 U attached 5001173100ffff0d 00 t SSP 12 Gbps ZG 8 phy 7 U attached 5001173100dd7fe1 00 t SSP 12 Gbps ZG 8 phy 8 inaccessible phy vacant phy 9 in...

Page 57: ... SSP 12 Gbps ZG 9 phy 9 U attached 5001173100aeb871 00 t SSP 12 Gbps ZG 9 phy 10 U attached 5001173100ad5179 00 t SSP 12 Gbps ZG 9 phy 11 U attached 5001173100ad5275 00 t SSP 12 Gbps ZG 9 phy 12 U attached 5001173100a92c95 00 t SSP 12 Gbps ZG 9 phy 13 U attached 5001173100a9431d 00 t SSP 12 Gbps ZG 9 phy 14 U attached 5001173100d38c59 00 t SSP 12 Gbps ZG 9 phy 15 U attached 5001173100dfeae5 00 t S...

Page 58: ...ure 0 Disabled 0 Swap 0 status OK OK 1 Reserved device 0 Hot spare 0 Cons check 0 In crit array 0 In failed array 0 Rebuild remap 0 R R abort 0 App client bypass A 0 Do not remove 0 Enc bypass A 0 Enc bypass B 0 Ready to insert 0 RMV 0 Ident 0 Report 0 App client bypass B 0 Fault sensed 0 Fault reqstd 0 Device off 0 Bypassed A 0 Bypassed B 0 Dev bypassed A 0 Dev bypassed B 0 Element 8 descriptor P...

Page 59: ...R_ENCL 0428 Step 2 Enable zoning for each of the SCSI devices that are associated with the 2U24 Flash Storage Platform ESMs a Issue the following command for ESM A using the first SCSI device hgst_cli_tool exe d devicenumber c zone set 1 Example of Enabling the SCSI Device Results cli_cmd zone set 1 Zoning function has been ENABLED with default THREE_MACHINES configuration b Issue the following co...

Page 60: ...icenumber c reset 0 Example of Resetting First SCSI Device Results cli_cmd reset 0 b Issue the following command to reset ESM B using the first SCSI device hgst_cli_tool exe d devicenumber c reset 0 Example of Resetting Second sg Device Results cli_cmd reset 0 Step 5 Verify the zone groups for each of the host using sg_ses page 02 a Issue the following command to access sg_ses page 02 related to t...

Page 61: ... are active on the enclosure could result in data corruption if another host gains access to a set of drives that it should not have access to All hosts will have access to all drives after zoning is disabled Step 1 From the host server identify the sg devices that are associated with the 2U24 Flash Storage Platform ESMs Note The operating system associates each SEP device as a sg device The sg de...

Page 62: ...get Example of Disabled First sg Device Results cli_cmd zone get Zoning function DISABLED b Issue the following command to disable zoning on ESM B using the second sg device hgst_cli_tool d dev sg devicenumber c zone get Example of Disabled Second sg Device Results cli_cmd zone get Zoning function DISABLED Step 4 Reset the ESMs using hgst_cli_tool a Issue the following command to reset ESM A using...

Page 63: ...ps phy 1 U attached 5001173100ded8fa 01 t SSP 12 Gbps phy 2 U attached 5001173100dd685e 01 t SSP 12 Gbps phy 3 U attached 5001173100decafa 01 t SSP 12 Gbps phy 4 U attached 5001173100df8e7e 01 t SSP 12 Gbps phy 5 U attached 5001173100dd6892 01 t SSP 12 Gbps phy 6 U attached 5001173100ffff0e 01 t SSP 12 Gbps phy 7 U attached 5001173100dd7fe2 01 t SSP 12 Gbps phy 8 U attached 5001173100d38cae 01 t S...

Page 64: ...nce window Disabling zoning while multiple hosts are active on the enclosure could result in data corruption if another host gains access to a set of drives that it should not have access to All hosts will have access to all drives after zoning is disabled Step 1 From the host server identify the SCSI devices that are associated with the 2U24 Flash Storage Platform ESMs Note The operating system a...

Page 65: ...he following command to reset ESM B using the first SCSI device hgst_cli_tool exe d devicenumber c reset 0 Example of Resetting Second SCSI Device Results cli_cmd reset 0 Step 4 Verify that zoning has been disabled a Issue the following command to disable zoning on ESM A using the first SCSI device hgst_cli_tool exe d devicenumber c zone get Example of Disabled First SCSI Device Results cli_cmd zo...

Page 66: ...evicenumber Example of Page 02 on the Second SCSI Device Element 0 descriptor Predicted failure 0 Disabled 0 Swap 0 status OK OK 1 Reserved device 0 Hot spare 0 Cons check 0 In crit array 0 In failed array 0 Rebuild remap 0 R R abort 0 App client bypass A 0 Do not remove 0 Enc bypass A 0 Enc bypass B 0 Ready to insert 0 RMV 0 Ident 0 Report 0 App client bypass B 0 Fault sensed 0 Fault reqstd 0 Dev...

Page 67: ... completed SATA Configuration If the enclosure contains SATA drives the enclosure firmware should not be upgraded while online This is due to the SATA configuration having no redundancy due to only having a single ESM When the ESM is rebooted the single path to the drives to service I O will be taken down Devices dev In order to initiate a firmware upgrade on the enclosure a target must be identif...

Page 68: ...rom the Support Portal Note The product must be registered in order to download firmware updates Step 1 Open a web browser and go to https portal wdc com Support s The Western Digital Enterprise Support Center will appear Step 2 Log in to the Western Digital enterprise support center using a Email and password You will be logged into the Western Digital Enterprise Support Center and several suppor...

Page 69: ...oduct a From the Identify Product section select the Product Operating System Type and Release Version Figure 28 Identify Product section b From the Select Files for Download section expand the Firmware section and select the check box for the firmware file s Figure 29 Select Files for Download section c From the Review Download Files section review the selected files and click DOWNLOAD FILES to d...

Page 70: ..._multipath index RHEL 7 x https access redhat com documentation en us red_hat_enterprise_linux 7 html single dm_multipath index Ubuntu https help ubuntu com lts serverguide dm multipath chapter html 6 7 4 1 Multipath Configurations for Linux The following section provides information on the default multipath configurations These configurations can vary for given Linux distributions Refer to the sp...

Page 71: ...s uid_attribute ID_SERIAL prio alua path_checker tur rr_min_io 100 max_fds 8192 rr_weight priorities failback immediate no_path_retry 10 user_friendly_names yes 6 7 5 Enabling MPIO for Windows Note MPIO for Windows should be installed from the Windows server prior to this procedure Step 1 From the host server identify the product string for the drives that will be multipathed a Issue the following...

Page 72: ...de 6 Management 6 7 Firmware Upgrade Figure 32 MPIO Properties b Under the MPIO Devices tab click Add c Type the product device strings into the Add MPIO Support field and click OK Figure 33 Add MPIO Support 65 ...

Page 73: ... properties e Click OK at the bottom of the MPIO Properties pane f Reboot the host server when prompted Figure 34 Reboot Required Step 3 Verify that the devices added to the MPIO properties are under control of Windows MPIO a In the Computer Management window under the host server navigate to Disk Drives b Verify that the list of devices contains all of the expected devices Figure 35 Computer Mana...

Page 74: ...imized Step 5 Identify the available paths using a single action by executing the following command mpclaim exe v C OurayMPIOOutput txt Note This alternative will allow for all devices to be check through one action instead of one device at a time Registered DSMs 1 DSM Name Version PRP RC RI PVP PVE Microsoft DSM 010 0000 14393 1532 0020 0003 0001 030 False 67 ...

Page 75: ... WP LB Path ID State SCSI Address Weight 0000000077000050 Active Optimized 000 000 080 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State Active 0000000077000037 Active Optimized 000 000 055 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State Active 6 7 6 Upgrading Firmware ...

Page 76: ...name of the firmware update that was downloaded from the Western Digital Support site Insert the filename in place of firmwareimage m is where the download microcode mode with offsets save and activate is defined For this case the download microcode mode is predefined as mode select 7 b Issue the following command to upgrade ESM A using the first sg device hgst_upg_tool d dev sg devicenumber f fir...

Page 77: ... HGST SDLL1MLR038TCCA1 size 3 5T features 0 hwhandler 0 wp rw policy round robin 0 prio 1 status active 1 0 310 0 sdg 8 96 active ready running 1 0 330 0 sdo 8 224 active ready running Note An ESM fault LED will illuminate after upgrading the first ESM This is expected behavior and is due to the FW mismatch between ESMs Once both ESMs have been upgraded the fault LEDs will turn off Step 3 Verify t...

Page 78: ...d using a host that contains a Linux operating system installed on it Step 1 From the host server identify the sg devices that are associated with the 2U24 Flash Storage Platform ESMs Note The operating system associates each SEP device as a sg device The sg device of the SEP can be used to get status from or control elements within the enclosure a Issue the following command sg_scan i grep i enc ...

Page 79: ...LR038TCCA1 size 3 5T features 0 hwhandler 0 wp rw policy round robin 0 prio 1 status active 1 0 310 0 sdg 8 96 active ready running 1 0 330 0 sdo 8 224 active ready running f Issue the following command to upgrade ESM B using the second sg device hgst_upg_tool d dev sg devicenumber f firmwareimage bin m 7 g Verify the status of the upgrade has completed before completing the next step h Issue the ...

Page 80: ... following command to verify all paths to all drives are available hgst_upg_tool multipath ll Note This step assumes that DM Multipath software is being used d Identify the available paths from the output The available paths appear as 1 0 310 0 sdg 8 96 active ready running and 1 0 330 0 sdo 8 224 active ready running bolded in the example below If the paths do not appear as active ready running t...

Page 81: ... command for hgst_upg_tool exe The command will be utilized to complete the upgrade on each ESM by executing the command on the first SCSI device and then the second SCSI device hgst_upg_tool exe d SCSI0 devicenumber f firmwareimage bin m 7 d is where the specific SCSI device is defined This is located using an sg_scan command that will provide two devices numbers Insert the device number in place...

Page 82: ...ble paths using a single action by executing the following command mpclaim exe v C OurayMPIOOutput txt Registered DSMs 1 DSM Name Version PRP RC RI PVP PVE Microsoft DSM 010 0000 14393 1532 0020 0003 0001 030 False Microsoft DSM MPIO Disk23 02 Paths Round Robin ALUA Not Supported SN 5001173100DF7598 Supported Load Balance Policies FOO RR RRWS LQD WP LB Path ID State SCSI Address Weight 75 ...

Page 83: ...D State SCSI Address Weight 0000000077000050 Active Optimized 000 000 080 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State Active 0000000077000037 Active Optimized 000 000 055 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State Active g Issue the following command to upgra...

Page 84: ...lt of Active Optimized k Identify the available paths using a single action by executing the following command mpclaim exe v C OurayMPIOOutput txt Registered DSMs 1 DSM Name Version PRP RC RI PVP PVE Microsoft DSM 010 0000 14393 1532 0020 0003 0001 030 False Microsoft DSM MPIO Disk23 02 Paths Round Robin ALUA Not Supported SN 5001173100DF7598 77 ...

Page 85: ...6C6572 State Active 0000000077000037 Active Optimized 000 000 055 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State Active l Verify that the MPIO results appear Note An ESM fault LED will illuminate after upgrading the first ESM This is expected behavior and is due to the FW mismatch between ESMs Once both ESMs have been upgraded the ...

Page 86: ...tep 2 Upgrade the firmware using sg_ses_microcode exe a The sg_ses_microcode exe initiates the upgrade of the firmware one ESM at a time using a specific SCSI device Follow the key below to define the specific information that is needed to complete the firmware download command for sg_ses_microcode exe The command will be utilized to complete the upgrade on each ESM by executing the command on the...

Page 87: ...lt of Active Optimized f Identify the available paths using a single action by executing the following command mpclaim exe v C OurayMPIOOutput txt Registered DSMs 1 DSM Name Version PRP RC RI PVP PVE Microsoft DSM 010 0000 14393 1532 0020 0003 0001 030 False Microsoft DSM MPIO Disk23 02 Paths Round Robin ALUA Not Supported SN 5001173100DF7598 80 ...

Page 88: ...alance Policies FOO RR RRWS LQD WP LB Path ID State SCSI Address Weight 0000000077000050 Active Optimized 000 000 080 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State Active 0000000077000037 Active Optimized 000 000 055 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State A...

Page 89: ...lt of Active Optimized k Identify the available paths using a single action by executing the following command mpclaim exe v C OurayMPIOOutput txt Registered DSMs 1 DSM Name Version PRP RC RI PVP PVE Microsoft DSM 010 0000 14393 1532 0020 0003 0001 030 False Microsoft DSM MPIO Disk23 02 Paths Round Robin ALUA Not Supported SN 5001173100DF7598 82 ...

Page 90: ...Active Optimized 000 000 055 000 0 Adapter Avago Adapter SAS3 3008 Fury StorPo B D F 005 000 000 Controller 46616B65436F6E74726F6C6C6572 State Active l Verify that the MPIO results appear to be the same as the results verified in Enabling MPIO for Linux page 63 Note An ESM fault LED will illuminate after upgrading the first ESM This is expected behavior and is due to the FW mismatch between ESMs O...

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