Problem
Cause
Remedy
1. The Product does
not print
2. The product is operating
properly but paper is getting
folded
12.0 TROUBLE SHOOTING
Use the following table below to diagnose simple problems that may occur.
If you cannot solve the problem, consult your Authorised Service Provider.
3. The print quality is
light
4. LCD back light not glowing
5. Improper database or
header/footer
6. Downloading of item
database, header, footer etc
not happening from PC to
BP-1100 JOY
7. Platen open error on LCD
8. No printing is happening
and paper end error on LCD
9. Over Temperature error
on LCD
10. Printing is not uniform
across width
1. Power is not ON
2. PAUSE key may have
been pressed
1. Due to poor quality
thermal paper.
2. Printer is in Battery mode
with low battery%
Thermal print head may
have clogged with burn
particles
Loose connection
Due to power failure/noise
During downloading
Database or header/footer
Port setting is not proper
Paper cover may not be
Closed properly
Paper roll may be exhausted
Print head is heated up after
Continuous printing for long
time
1. Check whether the
Power cable is
connected properly
and power switch is in
ON condition
2. Press Pause key
again and start printing
The paper is misaligned
while closing paper cover
Centralize the paper
and fix the Paper
cover properly
1. Use good quality
thermal paper,fed
paper reversely.
2. Connect the mains
for battery charging
Check power chord is
connected to socket
properly or check the
key pad module
connected properly.
Retry downloading
database or
header/footer
Check the serial port
settings in PC
Close the paper cover
properly
Load new paper roll
and start printing
Wait for some time
Printer will Again
printing normally
Use diluted Alcohol with
cotton and wipe gently
on thermal head (Don't
clean thermal head in
power on condition).
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