WARRANTY STATEMENT
REMEMBER TO SAVE THE RECEIPT. PROOF OF PURCHASE IS REQUIRED FOR ALL WARRANTY WORK.
WEN® Generators are under warranty to be free from defects in materials and workmanship for a period
of two (2) years from date of original purchase. Generators used for Commercial or Rental use have a
warranty period of 90 days from date of original purchase. Keep purchase receipt and mail in the product
registration card for proof of purchase.
WEN® will repair or replace, at its discretion, any part that is proven to be defective in materials or work-
manship under normal use during the two (2) years warranty period. Warranty repairs or replacements will
be made without charge for parts or labor. Parts replaced during warranty repairs will be considered as
part of the original product and will have the same warranty period as the original product.
To exercise the warranty, DO NOT RETURN TO RETAILER. Instead, call the toll free Customer Service number
at (800) 232-1195 and you will be instructed on where to take the generator for warranty service. Take the
generator and proof of purchase (the receipt) to the repair facility recommended by the Customer Service
Representative. To make a claim under this Limited Warranty, you must make sure to keep a copy of your
proof of purchase that clearly defines the Date of Purchase (month and year) and the Place of Purchase.
Place of purchase must be a direct vendor of Great Lakes Technologies, LLC. Third party vendors such as
garage sales, pawn shops, resale shops, or any other secondhand merchant void the warranty included
with this product. Contact [email protected] or 1-800-232-1195 to make arrangements for
repairs and transportation.
When returning a product for warranty service, the shipping charges must be prepaid by the purchaser.
The product must be shipped in its original container (or an equivalent), properly packed to withstand the
hazards of shipment. The product must be fully insured with a copy of the warranty card and/or the proof
of purchase enclosed. There must also be a description of the problem in order to help our repairs depart-
ment diagnose and fix the issue. Repairs will be made and the product will be returned and shipped back
to the purchaser at no charge.
NOTE: THIS LIMITED WARRANTY DOES
NOT
APPLY TO ACCESSORY ITEMS THAT WEAR OUT FROM REGULAR
USAGE OVER TIME INCLUDING BELTS, BRUSHES, BLADES, ETC.
The warranty does not extend to generators damaged or affected by fuel contamination, accidents, ne-
glect, misuse, unauthorized alterations, use in an application for which the product was not designed and
any other modifications or abuse. Labor for warranty parts is only covered for the contiguous United States
(48 states).
WEN® is not liable for any indirect, incidental or consequential damages from the sale or use of this prod-
uct. Any implied warranties are limited to two (2) years as stated in this written limited warranty. Some
states do not allow the exclusion or limitation of incidental or consequential damages. Some states do not
allow limitation on the length of an implied warranty. This warranty gives you specific legal rights, and you
may have other rights that vary from state to state.
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