TROUBLESHOOTING SUGGESTIONS
11
SYMPTOM
POSSIBLE CAUSE
REMEDY
No power to unit
Circuit breaker tripped
Reset circuit breaker
Selector switch OFF
Set to HOT or COLD
Unit won't heat
(HOT Mode)
Selector switch not set to HOT
Set to HOT
Insufficient water in tank
Be sure drain valve is closed
Allow to fill above min water level
Temp control not set high enough Set temp control
Min water level sensor dirty
Clean water level sensors
Hi-limit safety tripped
Allow to cool, reset hi-limit
Internal damage
Contact Authorized Wells Service
Agency for repairs
Food not kept hot enough
(HOT Mode)
Food not warm to start
Add only pre-heated food
Food too thick
Stir thick food frequently
Temp control not set high enough Set temp control to desired temp
One hi-limit tripped (HRCP-7400,
-7500 or -7600)
Allow to cool, reset hi-limit
Internal damage
Contact Authorized Wells Service
Agency for repairs
Unit won't cool
(COLD Mode)
Selector switch not set to COLD
Set to COLD
Tank too hot
Allow to cool to 100ºF or less
Condenser cooling louvers or coil
plugged
Clean condenser louvers and/or
coil
Internal damage
Contact Authorized Wells Service
Agency for repairs
Food not kept cold enough
(COLD Mode)
Food not chilled to start
Add only pre-chilled food
Pan rails set too high
For NSF 7 operation use lower
pan rail supports
Condenser cooling louvers or coil
plugged
Clean condenser louvers and/or
coil
Refrigerant adjustment needed
Contact Authorized Wells Service
Agency for repairs
Tank won't fill
Selector switch not set to HOT
Set to HOT
Max water level sensor dirty
Clean water level sensors
Drain valve open
Be sure drain valve is closed
Internal damage
Contact Authorized Wells Service
Agency for repairs
Tank overflows
Max water level sensor dirty
Clean water level sensors
Internal damage
Contact Authorized Wells Service
Agency for repairs
406 p
/n 3
04942
O
p
M
HRCP-Series
H
eat
ed
Cold P
ans