Well SIP-T28P Page 7 User Manual Download

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Enterprise IP Phone Getting Started

Getting Started

Packing List

The following components are included in your package:



Enterprise IP Phone

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Phone Stand



Power Adapter

Summary of Contents for SIP-T28P

Page 1: ... Venhudova 6 614 00 Brno ČR IČ 25317571 DIČ CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz Released for firmware versions V61 WELL SIP T28P User manual ...

Page 2: ...d the Packing List section in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate me...

Page 3: ... Interface 11 Customizing Your Phone 14 General Settings 14 Phone Status 14 Language 14 Time and Date 15 Keypad Lock 17 Audio Settings 19 Volume 19 Ring Tones 20 Codec Selection 21 Contact Management 22 Edit Add Delete Contact 22 Import Export Contact list 27 BlackList 27 Remote Phone Book 28 Broadsoft 30 LDAP 31 Other Settings 32 Key as Send 32 Hot Line 32 Headset Prior 33 Dual Headset 34 Anonymo...

Page 4: ...all 50 Call Devices 50 Call Methods 50 Password dial 52 Call Completion 53 Answering a call 54 Answering an incoming call 54 Denying an incoming call 54 DND 54 Intercom 54 Call Forward 55 Active Call 57 Mute 57 Call Hold 57 Call Waiting 57 Call Transfer 58 3 way Conference 59 Network Conference 60 HuaWei ATS Conference 61 Message 62 Voicemail 62 SMS 64 Advanced Phone Functions 67 Account Settings ...

Page 5: ... 83 802 1X 84 DSS key Configuration 84 Line 85 Speed Dial 85 BLF 86 BLF List 86 Voice Mail 86 Pick Up 87 Group Pick up 87 Call Park 87 Intercom 88 DTMF 88 Prefix 88 Local Group 89 XML Group 89 XML Browser 89 LDAP 89 Broadsoft Group 90 Conference 90 Forward 90 Transfer 90 Hold 91 DND 91 Redial 91 Call Return 91 SMS 91 Record 92 URL Record 92 Multicast Paging 92 Group Listening 94 Public Hold 94 Pri...

Page 6: ... 95 Automatic Call Distribution ACD 95 Zero sp touch 97 URL 97 SNMP 97 Action URL 99 Action URI 100 Music on Hold 100 SIP Diversion Display 101 Suppress DTMF Display 102 Tone Settings 102 Voice 103 Ring 104 Trouble Shooting 106 ...

Page 7: ...Enterprise IP Phone Getting Started 1 Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter ...

Page 8: ...rted 2 Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller ...

Page 9: ... the Phone This section introduces how to assemble the phone with the components in the packing list Attach the stand Connect Handset and Headset Connect Network and Power 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below ...

Page 10: ...dapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as P...

Page 11: ...d network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone can not connect a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your system administrator for more details PPPoE If you are using the xDSL Modem you can connect your phone to the internet via PPPoE mode Please contact your ITSP for the ...

Page 12: ...e so that the phone will random register automatically within the set time Setting the power up time via web interface Click on Network Advanced Registration random enter the time in the field Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web interf...

Page 13: ...n someone calls in or there is a call on mute Hot Keys The screen will display labels for these keys to identify their context sensitive functions and you can custom hot keys under different status Line Keys These buttons are used to active up to the six user accounts DSS Keys These keys are used for various functionalities such as call Line appearance Button Speed dial Intercom Pickup Hold Transf...

Page 14: ...e type Adjust the volume of the handset headset speaker ring tone and signal tone Allow hands free communication during calls Press it again to switch to the Group Listening mode Place and receive calls through an optionally connected headset The LED will be on when the phone is in Headset mode Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail inter...

Page 15: ...der the public hold status and all of the members can retrieve the call Blinking green 500ms Some part s is under the private hold status and only the initiator can retrieve the call Blinking red 500ms In three way conference all of the parts press hold Off It is not active as BLA Table 3 Line Keys set as BLF LED Status Description Steady green The monitored account is in idle status Fast blinking...

Page 16: ...call on mute Off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD you can refer to the following table for their meanings Icon Description Flashes when the internet is disconnected Account register failed Account registering Account register successful Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method multi ling...

Page 17: ...an Internet browser from your PC please refer to Configuration and Registration to get into the Web interface In many instances it is feasible to configure the phone via both Phone and Web interfaces however some features can only be configured via either Phone or Web interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP MAC Firmware Network Phone Ac...

Page 18: ...et to factory Set admin password Set AES Key Auto Provision SIP Account User Option Account Active Label Display Name Register Name User Name Password SIP Server Register Status Server Option Registrar Server Registrar Port Outbound Proxy Server Backup Outbound Proxy Server OutBound Status NAT Traversal STUN Server STUN Status Missed call log Auto Answer Other Features Messages History Directory C...

Page 19: ... IP Phone Overview 13 Broadsoft Note The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details The default administrator password is admin ...

Page 20: ...ssword default account and password are both admin Click Status directly to check the status Language The default Phone interface language is English The Web interface language will depend on your computer Operation System It will automatically match the language with your computer and browser It also supports Simplified Chinese Traditional Chinese French German Italian Portuguese Spanish etc You ...

Page 21: ...s incorrect You can set the time manually or via the SNTP server which is used to synchronize the time To change the Time and Date via the Phone interface 1 Press Menu Settings Basic Settings Time Date 2 If SNTP Settings is selected the phone will automatically get the time from the specific NTP Server Use the navigation keys to highlight the specific option and the relating changes You can set th...

Page 22: ...Use the Switch hot key to choose a preferred date format the IP phone can support 7 kind of date display format 4 Press the Save hot key to save the changes and return to the previous screen To change the Time and Date via the Web interface Click on Phone Preference to do the relating changes You can also change the Update Interval which specifies the time frequency that the phone refreshes the ti...

Page 23: ...he AutoDST xml via auto provision Keypad Lock You can lock the keypad of your phone when you are temporarily not using it This function helps you to protect your phone from unauthorized use You can lock the following specific keys Menu Key The Menu hot key cannot be used until unlocked You cannot access the menu of the phone Function Keys The hard function keys cannot be used until unlocked You ca...

Page 24: ... previous screen 5 If Keypad Lock is enabled the icon will be displayed on the top right corner of the idle screen 6 If you choose LOCK ANSWER it will show the icon and on the user interface To unlock the phone via Phone interface 1 Press Menu hot key you are prompted for the password 2 Enter the password and then press Enter hot key the phone will be unlocked 3 The icon will be disappearing from ...

Page 25: ...ard Lock to do the relating changes Please refer to the instruction above for the parameters detail Note The default password for unlock is admin Audio Settings Volume You can adjust the volume of handset speaker headset Ring To adjust the volume when you are not in an active call 1 Press Menu Settings Basic Settings ...

Page 26: ... only be adjusted via Phone interface When you adjust the ring volume to 0 or press the Silence hot key when there is an incoming call the icon will be shown on the LCD Press the Volume Adjustment Bar to adjust the volume and the icon will disappear Ring Tones You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Settings Basic Settings 2...

Page 27: ...pression 8K sample rate monophony Blank or other special characters cannot be included in the file name To specify ring tones for a specific account via Web interface Click on Account Basic Ring Type option and highlight the preferred one for the chosen account in the scroll down menu then click on Confirm button to save the changes Codec Selection The IP phone supports the following audio codecs ...

Page 28: ...ss the to move to the other list 3 Click on Confirm to save the change Note 1 Codec selection can only be configured via Web interface 2 If codec G722 is negotiated the LCD screen prompts call in process with HD voice Contact Management Edit Add Delete Contact You can store a large number of contacts in your phone s directory You can add edit delete dial or search for a contact in this directory ...

Page 29: ...ectory Local Directory 2 Choose a group and press the Enter hot key 3 Press Add hot key enter Name Office Mobile Other and Account options of the contact by the keypad Use the abc hot key to select between numeric and upper lower case alphanumeric modes 4 Use the navigation keys to select the desired account as Line if you want to assign the contact to a specific account 5 Choose and set a special...

Page 30: ...a group and press the Enter hot key 3 Use the navigation key to highlight the one you want to delete press Option hot key and scroll to Delete press OK hot key 4 It will pop up a warning frame asking whether confirm to delete the contact 5 Press OK hot key to confirm the operation or press the Cancel hot key to return to the directory To move a contact to the Blacklist via Phone interface 1 Press ...

Page 31: ...story list 2 Use the navigation keys to highlight a record and then press the Option hot key to pop up the field highlight Add to Contacts option then press the OK hot key to enter the edit interface 3 Press the abc hot key to switch the input mode 4 After the edition press the Save hot key to save the change Then you can go to Contacts interface to check the record To search a contact via Phone i...

Page 32: ...ing Your Phone 26 3 Then the phone will show the record which qualified To add delete edit move the contacts via the Web interface Click on Contacts Local Phone Book Please refer to the instruction above for the parameters detail ...

Page 33: ...r parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click on the Export button to export the contact list Note Import Export Contact List can only be set via Web interface BlackList If you add a contact to blacklist then the call from this contact cannot get through To add contacts to Blacklist via the Web interface 1 Click on Contacts Blacklist ...

Page 34: ...is a need for a common phone book For the maintenance and the update of it the common phone book is usually carried out on the server or IPPBX to maintain up to date public phone book terminal users need to have remote phone book function When the users browse the remote phone book the terminal will check and download the latest information released on the server in time and display on the termina...

Page 35: ... special one and press the Enter hot key it will go to the corresponding URL address to download the contact information for you Note 1 This IP phone can support 5 remote phone books at most 2 Every contact in the remote phone book can set several phone numbers In addition you can enable or disable the search remote phonebook for caller ID feature via web interface If it s enabled the phone displa...

Page 36: ...o download contact list from the server Configure Broadsoft via web interface Click on Contacts Broadsoft choose the Broadsoft Item and then enter the Server Port Username Password and rename the phonebook Configure Broadsoft via phone interface 1 Press Menu Features Broadsoft Settings Menu Broadsoft Dir Settings 2 Select Broadsoft Item enter the Display Name Server Port User Name and Password 3 P...

Page 37: ...nd the contact in the local directory it will search them through LDAP server and show the contact name in the LCD The LDAP Lookup For Incoming Call option can be configured to enable or disable this function via web interface 3 The function of Dial up directory under the dial interface each time you press a key there are inquiring for a number It will show on the LCD and let the user to choose Th...

Page 38: ...y via the Web interface 1 Click on Phone Features Key As Send 2 Highlight the specific one in the pull down menu then click on Confirm button to save the change Hot Line To set the hot line number via the IP phone interface 1 Press Menu Features Hot Line Enter to enter the configuration page 2 Enter the Hot Line Number and HotLine Delay time for example 20 seconds then press the Save hot key to sa...

Page 39: ...to place a call will now connect to the headset automatically To receive a call using Headset Prior enable Headset Prior feature physically connect your headset and press the HEADSET button to activate it for use press the Line key or the Answer soft key to receive a call will now connect to the headset automatically To enable Headset Prior via Web interface 1 Click on Phone Features 2 Select Enab...

Page 40: ...able the anonymous call function This feature allows making a call with the display of call identification information which has been blocked 4 If you want to realize this function by server please choose and enter the Call On Code and Call Off Code When you choose to enable the Anonymous Call function on your IP phone it will send information to the server and the server will enable disable the a...

Page 41: ...Account Basic Anonymous Call to do the relating changes Please refer to the instruction above for the parameters detail 2 Then click on the Confirm button to save the changes Auto Redial Auto redial is a telephone feature that redials a busy number in a fixed number of times before giving up To set auto redial via the IP phone interface 1 Press Menu Features Auto Redial Settings Enter to enter the...

Page 42: ...y To set auto redial via the Web interface 1 Click on Phone Features Auto Redial 2 Select Enabled or Disabled in the pull down menu then click on Confirm button to save the change Auto Answer Auto answer allows an incoming call to be answered without requiring any action by the user This is a useful feature for people who have difficulty in using their hands or fingers who have a visual impairment...

Page 43: ...the Switch hot key to Enable or Disable the auto answer function The default is Disable 4 Press the Save hot key to save the changes To set Auto Answer via Web interface 1 Click on Account Basic Auto Answer 2 Select Enabled or Disabled in the pull down menu click on Confirm button to save the change ...

Page 44: ...c Missed call log 2 Select Enabled or Disabled in the pull down menu click on Confirm button to save the change Broadsoft Call Log This feature allows you to download call history from the server Input the URL port username password and rename the phonebook Configure Call Log via web interface 1 Click on Contacts Call Log 2 Select the Call log Item 3 Input the Display Name URL Port Username and Pa...

Page 45: ...Port User Name and Password 3 Press the Save soft key to save the changes Check Call Log via phone interface 1 Press Menu History Type Network Call Log 2 Select the Call log Item press Enter to download the call log Logo Customization You can upload your own logo which would be shown in the idle screen Upload the logo via web interface 1 Click on Phone Features Use Logo Custom Logo via the Web int...

Page 46: ...by AUTO PROVISION 2 By the Web interface users can set a logo to be a System Logo or a Custom Logo and the Custom Logo can be deleted 3 Only support DOB format file For more information please contact the system administrator Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs...

Page 47: ...p different function key according to his her own requirement or habit To set up softkey via web interface 1 Click on Phone Softkey Layout 2 In the Custom Softkey field select Enable in the pull down menu 3 You can choose the corresponding call states which you want to set up the softkey in the Call States field 4 Highlight the desired one in the Unselect Softkeys Select Softkeys list and press th...

Page 48: ...when you set up the Selected Softkeys key more than 4 options the LCD of phone will transfer the forth key with More automatically which can be use to switch to the next page and continue to show up the other key Live Dialpad The feature defines whether to dial out the dialed number automatically This function can only be set via the Web interface 1 Click on Phone Preference Live Dialpad 2 Enable ...

Page 49: ...combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial 0 out the number will be replaced by 0086 automatically To set a Replace Rule via the Web interface 1 Click on Phone Dial Plan Replace Rule 2 Enter the desired Prefix Replace and Account 3 Press Add button to save the changes 4 You can also delete a specific one from the dial...

Page 50: ...al Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial 123 whose length matches the Dial now rule the phone will dial out 123 in one second without pressing Send button To set a Dial Plan via the Web interface 1 Click on Phone Dial Plan Dial now ...

Page 51: ... by 2 the rest can be done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known as Numbering Plan Areas NPAs These are necessary for the most part only when dialed from outside the code area and from mobile phones Area codes usually indicate geographical are...

Page 52: ...e Dial Plan Block Out 2 Enter Block Out Number and Account click on Add button to save the changes or choose the specific one in the list click on Delete button to delete the record 3 You can select a record to modify then click on Edit button to submit 4 You cannot dial out the number from your IP phone unless it is removed from the forbidden list ...

Page 53: ... status on device and server will be in correspondence To set Feature Key Synchronisation via the Web interface 1 Click on Phone Features Feature Key Synchronisation 2 Choose whether to enable this function from the pull down menu 3 Click on the Confirm to save the change Push XML Users configure the server s IP address on Web page when phone receives request it will determine whether to display c...

Page 54: ...Enterprise IP Phone Customizing Your Phone 48 2 Click on the Confirm button to save the change ...

Page 55: ...n is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When disable the function the phone will not reboot Configure watchdog via web interface Click on Phone Preference WatchDog in the pull down menu choose enable or disable this function ...

Page 56: ...you dialed must be in accordance with SIP server If you have registered more than one account you can choose a certain account to make your call 1 Press the Right navigation key to choose a default account when your phone is in idle status 2 In the dial up interface press the Line hot key to choose an account Then press the Select hot key to confirm 3 Press the six line keys on the keypad to activ...

Page 57: ...n Contact Local Phone Book BlackList click on the number which you want to dial out and then the phone will dial out by default account 2 Or click on Contact Phone Call Info enter the number in Dial a Number select the line from the Outgoing Identity list Then click on the Dial button to call out ...

Page 58: ...is beginning with the password prefix the following N numbers after the password prefix will be hidden as N stand for the value which you enter in the PswLength field For example you set the password prefix is 3 enter the PswLength is 2 then you enter the number 34567 it will display 3 67 on the phone Set password dial via web interface 1 Click on Phone Features PswDial in the pull down menu choos...

Page 59: ...t the server to inform you immediately when the contact ends the call in order to establish a conversation in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the following hot keys Menu Features Call Completion to enter the configuration page 2 By the Switch soft key select whether to enable this option 3 Press the Save soft key to s...

Page 60: ...ND Mode Further incoming calls will be rejected and the LCD will display icon Press DND hot key again to deactivate DND mode You can find the incoming call record in the Call History You can also set DND function by the DND Code 1 Press Menu Features DND Code to enter the configuration interface 2 Set the DND On Code and the DND Off Code then press the Save hot key to save the changes 3 If the DND...

Page 61: ...ion keys and the Switch soft key 7 Press the Save soft key to save your changes To configure Intercom option via web interface 1 Click on Phone Features 2 Configure Allow Intercom Intercom Mute Intercom Tone or Intercom Barge You can refer to the above instruction for more information Call Forward This feature allows you to forward an incoming call to another phone number such as a cell phone or v...

Page 62: ...P phone will show the record in Call History 5 Press Save hot key to save the changes To configure Call Forward via Web interface Click on Phone Features Forward to do the relating changes Please refer to the above configuration information In addition you can enable or disable the phone to forward an incoming call to international number which begins with the international call prefixes of 00 If ...

Page 63: ... is put on hold To hold retrieve a call via Phone interface 1 Press the HOLD button or Hold hot key to put your active call on hold 2 During the call there will be a dodo sound for each 30 second suggesting that there is a current call in Hold state 3 If there is only one call on hold press the Resume hot key or Hold button to retrieve the call 4 If there are more than one call on hold press the L...

Page 64: ...an incoming call during an active call 4 Press Save hot key to save the changes or Back to return to the previous menu To enable disable Call Waiting via Web interface Click on Phone Features Call Waiting option to do the relating changes Call Transfer You can customize your phone so that incoming calls are transferred to the third party such as another extension mobile phone number etc There are ...

Page 65: ...umber of C or press Directory soft key to enter the contact list then choose a record and press the OK or SEND button to call out 2 After C answered it A and C can have a private conversation without B hearing A can press the TRAN button to complete the transfer 3 A will be disconnected from the call B can talk to C To configure Semi Attended Transfer via phone interface 1 A and B is on an convers...

Page 66: ...ference This function needs the server s support If you enabled this function you can put the conference on the server To enable network conference via web interface 1 Click on Account Account X Advance Conference Type there is a pull down menu choose Network from the list 2 Enter the Conference URI 3 Click Confirm button to save the changes To establish a conference 1 Press the Conf hot key durin...

Page 67: ... the changes To establish a conference 1 Press the Conf hot key during an active call 2 Dial the number to conference in then press the Send hot key 3 When the call is answered press the CONF button 4 After the CONF is established initiator can continually add CONF members press Add hot key to enter dial up interface enter the number press send button to dial out when the people answer the call he...

Page 68: ... 7 Initiator Hangs up the CONF over Message The phone supports SMS Short Messaging Service and Voicemail if you want to use them please make sure that your telephony system supports this feature and the feature Message of your account has been enabled Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from ...

Page 69: ...ne connects to your system Press 123 hot key to select the proper input method 3 Press Save hot key to save the change or Back to return to the previous menu Note Please contact your system administrator for the connecting code Different systems have different codes To configure Subscribe for MWI via the web interface 1 Click on Account Advanced Subscribe for MWI 2 Choose Enable in the pull down m...

Page 70: ...mail number 2 You may be prompted to enter the password which is needed to connect to your VoIP telephony system It depends on your system 3 Your voice mailbox is enabled and you are able to listen to your new and old messages Note Before retrieving the new voicemail please make sure that the connecting code has been set on the phone SMS You can retrieve the SMS in the same way as Voicemail To ret...

Page 71: ...Send hot key to send out the message or Back hot key to return to the previous menu To edit a new message via the Phone interface 1 Press Menu Messages Text Message New Message to enter 2 Edit the new message use the abc hot key to switch the input method 3 Press Send hot key to send out the message or Back hot key to return to the previous menu To delete the message via the phone interface 1 Afte...

Page 72: ...Basic Call Functions 66 To edit the message via Web interface 1 Click on Phone SMS 2 Choose the Account and enter Number Message content 3 Press Send button to send out the message or Cancel button to cancel the operation ...

Page 73: ...ime frequency that phone refreshes its registration The default interval is 3600 seconds Local SIP Port Local SIP port The default value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a pe...

Page 74: ...an consult your system administrator for more information TLS TLS Transport Layer Security an IETF standards track protocol RFC 5246 was based on the earlier SSL specifications developed by Netscape Corporation If you make a call based on TLS the IP phone UI will display the icon in ring back interface ...

Page 75: ...ck on Account Basic choose Transport option in the pull down menu you can choose the TLS option and then click on the Confirm button to save the change DNS SRV If the SIP server cannot be used the phone will be connected on the server which is available ...

Page 76: ...k WAN setting information The following table lists the instructions of the field about the Network PC Port Setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address DHCP Server If you set the DHCP serve...

Page 77: ...nterface 1 Press Menu Settings Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select PC port option then press Enter hot key 3 If you choose Bridge it will save and return to the previous menu 4 If you choose Router you will be prompted to enter the IP Address Subnet Mask DHCP Server Disable Enable etc 5 Press Save hot key to save the changes or Back h...

Page 78: ...heir physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS HTTP To configure VLAN settings via Phone int...

Page 79: ...turn to VLAN menu 6 Follow the same way to set the PC Port option To configure VLAN settings via Web interface Click on Network Advanced to do the relating configuration You can consult your system administrator for more information LLDP The Link Layer Discovery Protocol LLDP is a vendor neutral Layer 2 protocol that allows a network device to advertise its identity and capabilities on the local n...

Page 80: ...tive option in the pull down menu choose Enable 2 Then enter the corresponding Packet Interval in Packet Interval field 3 You can also disable this function when you choose Disable in active field 4 Click on the Confirm button to save the change HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version o...

Page 81: ...a Phone interface 1 Press Menu Settings Advanced Settings 2 Enter the password required scroll to Network option press Enter hot key select Webserver Type option then press Enter hot key again 3 Press the navigation keys or Switch hot key to choose the transmission mode 4 Press Save hot key to save the settings or Back hot key to return to Webserver Type menu Note 1 For more details of the HTTPS y...

Page 82: ... the phone such as Network Account via the Web and Phone interface The default administrator password is admin Meanwhile the user name for Web interface access is admin To change the administrator password via Phone interface 1 Press the hot keys Menu Settings Advanced Settings 2 You are prompted to enter the required password the default one is admin 3 Scroll to Set Password press Enter hot key 4...

Page 83: ...oot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone you need your system administrator or service provider s advice To reset to factory via phone interface 1 Press the hot keys Menu Settings Advance Settings 2 You are prompted...

Page 84: ...e If you confirm Reset to Factory contact list call history account settings etc will be lost You need to export the configuration first if you still want to import the old configurations after reset Or your phone must be configured manually unless mass provisioning is used To Export Import the old configuration file via Web interface 1 Click on Upgrade Advanced select Export Import Config click o...

Page 85: ... To update the firmware manually via Web interface 1 Click on Upgrade Basic select the firmware file in your local computer 2 Click on Upgrade button to update the new firmware To update the firmware automatically via Web interface 1 Click on Upgrade Advanced configure the relating settings Custom Option Custom Option Type URL Account Password Common AES Key and MAC Oriented AES Key PNP config and...

Page 86: ...ekly Power on Repeatedly Power on Weekly and Disabled Scheduling You can specific the period in days which the phone checks and updates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore 2 The upgrade priority is PNP Custom Option URL by descending 3 Users can...

Page 87: ...g files on the server uses can open the webpage of your IP phone Click on Upgrade Advanced choose and fill in the Common AES Key for y000000000000 cfg and MAC Oriented AES Key for mac cfg option then click on the Confirm button to decryption the files and upgrade to the new version Shown as below Note You can consult your system administrator for the decrypt password Set AES Key via phone interfac...

Page 88: ...ower is on via web interface 1 Click on Upgrade Advanced Zero Active in the pull down menu choose Enable to enable this function 2 Enter the time in the Wait Time field 3 Click on Confirm button to save the changes Select zero sp touch first a pull down menu come into view 1 No operation or press Cancel hot key it will enter idle status 2 Press Status key to enters phone s Status interface and pre...

Page 89: ... it will export the syslog to the specified server 1 Click on Export button to export the file PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors in your phone you can export the PCAP trace and send them to your system administrator for diagnosis To export the PCAP Trace Click on Upgrade Advanced to enter the interface select PCAP Trace opti...

Page 90: ...iguration Enter into the DSS key interface there are three types of key MEMERORY key LINE key Program key The configuration of LINE key and MEMERORY key are almost the same The phone has 10 Memory keys and 6 Line keys which are able to configure 35 features per key The following list shows the valid type on the Memory key or LINE key and provides a description of each feature The Memory key s defa...

Page 91: ...own menu Type 3 This functionality will be applied to the line selected from the pull down menu Line When the default value is Auto press Line DSS key in the idle state to make a call the phone will select an available extension as the outgoing extension 4 Click Confirm button to save the changes Speed Dial This key function allows you to speed up dialing numbers often used or hard to remember Opt...

Page 92: ...oming call to 212 press the BLF DSS key the call is picked up by the phone BLF List This key function can monitor the list status You can add accounts to the monitored list the server sends messages to the phone to decide which account BLF list to be monitored Configure BLF List key via web interface 1 Click on Account Advanced BLF List URI enter the BLF List URI 2 Enter the BLF List Code in the B...

Page 93: ...group when the monitored group receives a call you can press this key to pick up the incoming call If the group receives multiple calls simultaneously you will pick up the specific one the server assigns to you Configure the key as Group Pick Up 1 Click on Phone DSS Key Memory Key or Line Key 2 Group Pick Up is selected from the pull down menu Type 3 Enter the feature code for example 79 in the Va...

Page 94: ...tercom feature is not available on all servers Please contact your system administrator for more details DTMF This key function allows you to send out the desired DTMF number during the conversation The number needs to be set in advance Configure the key as DTMF 1 Click on Phone DSS Key Memory Key or Line Key 2 DTMF is selected from the pull down menu Type 3 Enter the specific number in the Value ...

Page 95: ...n menu Line 5 Click Confirm button to save the changes XML Browser Xml browser is a simple browser feature which is based on xml language and http https service you can use tools such as php javascript etc accordance with the established syntax to generate server side functions dynamically to meet the need of the user xml file and then download it to phone by http https In order to realize a simpl...

Page 96: ...ck on Phone DSS Key Memory Key or Line Key 2 Conference is selected from the pull down menu Type 3 Enter the number you want to conference in the Value field 4 Click Confirm button to save the changes Forward This key function allows you to forward a call to other account Press the DSS key in the idle state the phone will turn to the Always forward configure interface then you can configure the Fo...

Page 97: ...re the key as DND 1 Click on Phone DSS Key Memory Key or Line Key 2 DND is selected from the pull down menu Type 3 Click Confirm button to save the changes Redial This key function allows you to access the Dialed Calls interface when press the DSS key in the idle state then you can select a call to dial out or add it to the contacts etc Configure the key as Redial 1 Click on Phone DSS Key Memory K...

Page 98: ...low the voice prompts to listen to the recording Configure the key as URL Record 1 Click on Phone DSS Key Memory Key or Line Key 2 URL Record is selected from the pull down menu Type 3 Enter the server URL in the Value field 4 Click Confirm button to save the changes Note During a conversation press this type of DSS key to start the recording process if the other party hangs up the phone will turn...

Page 99: ...tening Address es for receiving Multicast RTP stream via web interface 1 Click on Contacts MulticastIP Enter the Listening Address es which is preconfigured as multicast address IP port in the Listening Address field 2 Enter the Label String which will appear on the LCD screen when receiving RTP from the corresponding Listening Address 3 Click Confirm to save the configuration After pressing a Mul...

Page 100: ...y or Line Key Press Confirm button to save the changes 2 Public Hold is selected from the pull down menu Type 3 Click Confirm button to save the changes Private Hold This key function allows all members belonging to that particular BLA group to hold the call but only the initiator can retrieve the call during a conversation Configure the key as Private Hold 1 Click on Phone DSS Key Memory Key or L...

Page 101: ...nced Mode In this mode after registering the new account the phone will connect the URL to download the Xml file and configuration information of the new account Configure the key as Hot Desking 1 Click on Phone DSS Key Memory Key or Line Key 2 Select Hot Desking in the pull down menu of Type 3 Enter the URL address in the Value field to activate the advanced mode Or you can leave it blank to acti...

Page 102: ...Enterprise IP Phone Advanced Phone Functions 96 information User ID the phone number s used to login into the queue ...

Page 103: ...sp touch Then press the DSSKey the phone will turn to the Zero sp touch interface To assign the key as Zero sp touch 1 Click on Phone DSS Key Memory Key or Line Key choose one of the keys you want to make the assignment there is a pull down menu in the Type field and choose Zero sp touch from the list 2 Press Confirm button to save the changes URL If the key is configured as URL then pressing this...

Page 104: ...ll allow accesses from the two listed IP addresses 2 Wildcards are not supported here The table below shows part of the available object identifiers OID on the phone OID Description MAX ACCESS 1 3 6 1 2 1 37459 2 1 1 0 The textual identification of the contact person for this managed node together with information on how to contact this person If no contact read only 1 3 6 1 2 1 37459 2 1 2 0 An a...

Page 105: ...e starts with in the query part of the URL e g http 192 168 10 1 help xml MAC mac Action URLs can be triggered only by predefined events e g Log on To configure Action URL via web interface 1 Click on Phone Action URL 2 Enter a HTTP URL in the blank field 3 Click Confirm to save the Configuration Note Action URL are allowed to be HTTPS URL for more details contact with the system administrator The...

Page 106: ...y F_TRANSFER Press the transfer button key VOLUME_UP Increase the volume key VOLUME_DOWN Reduce the volume key MUTE Press the button key F_HOLD Hold Resume the call key X Press the button key 0 9 POUND Enter the DTMF number include Numeric or keys key L1 L6 Press a line key key D1 D10 Press a DSS key Phone Events Descriptions key F_CONFERENCE Press the Conference button key F1 F4 Press a soft key ...

Page 107: ...h of SIP URI 2 All involved parties can not use encrypted RTP SIP Diversion Display When an outgoing call from the phone is being diverted to another party i e via call forward the phone will display the Caller ID of the new party Similarly the new party will display the Caller ID of the original caller and the redirected call information indicated by DIVERSION or HISTORY INFO header Call Diversio...

Page 108: ...ows the suppression of DTMF display when a number is dialed during an active call When the Suppress DTMF Display is disabled and you press number keys during an active call the IP phone displays each digit as dialed in the LCD interface When the Suppress DTMF Display is enabled the IP phone will display instead of dialed digits immediately in the LCD interface during the call In addition you can e...

Page 109: ... following parameters shown in the table 3 Press Confirm button to save the changes Cancel to cancel the changes Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or absence of human speech is detected CNG A comf...

Page 110: ... can group your contacts and then set the ringing tone for each group To edit the Ring option via Web interface 1 Click on Phone Ring 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group ...

Page 111: ...Enterprise IP Phone Advanced Phone Functions 105 4 Click on the Confirm button to save the changes ...

Page 112: ...ng a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ITSP How to change the time Select the time zone or en...

Page 113: ...ade Firmware at the bottom of the page 2 Select the file to update and then click on the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ITSP The manual is only for reference WELL reserve the right to improve or change the product a...

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