Well SIP-T20 User Manual Download

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Enterprise IP Phone Overview

LED Instruction

Table 1 Line Keys

LED Status

Description

Steady green

The account is active

Blinking green

There is an incoming call to the account, or there is a call on
hold

Off

The phone is in idle status whatever registered /unregistered

Table 2 Line Keys configured as BLF

LED Status

Description

Steady green

The

monitored

account is in idle status

Fast blinking green There is an incoming call to the monitored account
Slow

blinking

green

The monitored account is on a conversation

Off

It is not active as BLF

Table 3 Power Indication LED

LED Status

Description

Steady green

Power on

Blinking green

There is incoming call to the device, or there is a call on mute

Off

Power off

Icon Instruction

The IP Phone displays different kinds of icons on its LCD, users can refer to the
following table for their meanings:

Icon

Description

Flashes when the internet is disconnected

Missed calls

Call in

Call out

Input Method: all letters and numbers

Input Method: numbers

Input Method: multi-lingual letters in lower case

Input Method: multi-lingual letters in upper case

Call mute

Call hold

Voicemail

Icon

Description

Summary of Contents for SIP-T20

Page 1: ...enhudova 6 614 00 Brno ČR IČ 25317571 DIČ CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz Released for firmware versions V61 WELL SIP T20 T20P User manual ...

Page 2: ...ction in this guide before you configure and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warnin...

Page 3: ... 12 General Settings 12 Phone Status 12 Language 12 Time and Date 13 Keypad Lock 14 Audio Settings 16 Volume 16 Ring Tones 16 Codec Selection 18 Contact Management 19 Configure Add Delete Contact 19 Import Export Contact list 22 Blacklist 23 Other Settings 23 Key as Send 23 Hot Line 24 Headset Prior 25 Dual Headset 26 Anonymous call 26 Auto Redial 27 Auto Answer 28 Missed call log 29 Logo Customiz...

Page 4: ...l Forward 42 Intercom 44 During an Active Call 44 Mute 44 Call Hold 45 Call Waiting 45 Call Transfer 46 3 way Conference 47 Network Conference 47 Voicemail 48 Advanced Phone Functions 50 Account Setting 50 TLS 50 DNS SRV 51 Network Setting 52 PC Port Setting 52 VLAN Setting 53 LLDP 54 HTTPS 55 Maintenance Tasks 56 Administrator Mode 56 Administrator User Password 57 Reboot 57 Reset to Factory 57 F...

Page 5: ...66 Forward 67 Transfer 67 Hold 67 DND 67 Redial 68 Call Return 68 Record 68 URL Record 68 Multicast Paging 69 Group Listening 70 Public Hold 70 Private Hold 71 Shared Line 71 Automatic Call Distribution ACD 71 Zero sp touch 72 URL 72 SNMP 73 Action URL 74 Action URI 75 Music on Hold 76 SIP Diversion Display 77 Suppress DTMF Display 78 Tone Settings 79 Voice 79 Ring 81 Trouble Shooting 2 ...

Page 6: ...Enterprise IP Phone Getting Started 1 Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter ...

Page 7: ...rted 2 Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller ...

Page 8: ...e with the components in the packing list Attach the stand Connect Handset and Headset Connect Network and Power 1 Attach the Stand as shown below Stand attached 2 Connect Handset and Headset as shown below Note Headset is not provided in the packing list Please contact your distributor for more information ...

Page 9: ...tem administrator will advise you on which one to use Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub are PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network devices such as PC Connect the phone s PC port and computer s Netwo...

Page 10: ... server etc Static IP Address If your phone cannot connect a DHCP Server for any reason you need to enter the network settings manually via Static IP Address Please contact your system administrator for more details PPPoE If you are using the xDSL Modem users can connect your phone to the internet via PPPoE mode Please contact your ITSP for the User Name and Password for internet access Note Using...

Page 11: ... interface Select Network Advanced Registration random enter the time in the field Note Should the IP PBX SIP registrar require an authentication you will be prompted to enter the correct password Make sure you are using the appropriate input method or enter the password via the web user interface Configuring via keypad Network Settings Press MENU Settings Advanced enter the password and select Ne...

Page 12: ... is powered off if the phone is not powered and blink when someone calls in or there is a call on mute Hot Keys In different interfaces different functions of the hot keys Line Keys This buttons are used to active up to the two user accounts DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode users can enter digits lower upper cas...

Page 13: ...et headset speaker and ring tone Allows for hands free communication during calls Press to switch to the Group Listening mode Place and receive calls through an optionally connected headset Mute audio transmission locally during calls Hard Feature Keys Allow users to access the voicemail directly Forward the current call to the third party When the phone is idle press to enter the forward configur...

Page 14: ... green The monitored account is on a conversation Off It is not active as BLF Table 3 Power Indication LED LED Status Description Steady green Power on Blinking green There is incoming call to the device or there is a call on mute Off Power off Icon Instruction The IP Phone displays different kinds of icons on its LCD users can refer to the following table for their meanings Icon Description Flash...

Page 15: ...tion to get into the Web interface In many instances it is possible to use both the user interfaces to operate the phone and change settings some however are only possible via a phone or web user interface Please refer to the following table for differences Phone Options Phone UI Web UI Status IP MAC Firmware Network Phone Accounts Call Features Forward Call Waiting DSS Keys Key as Send Hot Line A...

Page 16: ...ctions Accounts Network Keypad Lock Reset to Factory Set AES Key Set admin PWD Voice Upgrade Other Features Messages History Directory Note 1 The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details The default administrator password is admin ...

Page 17: ...the account and password default account and password are admin admin select Status directly to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer and browser It also supports French German Italian Polish Turkish Portuguese Spanish etc Users can ch...

Page 18: ...anges Users can configure the Time Zone NTP Server1 Server2 and DST respectively 3 If Manual is selectn the time can be configured manually Use the navigation keys to highlight the option and enter the specific date and time 4 Press OK button the time appears on the idle screen will be changed Or press Menu key to return to the previous screen To configure the time format via the Phone interface 1...

Page 19: ...ocked Users can not access the Menu of the phone Function Keys The hard function keys can not be used until unlocked Users can not access the MESSAGE HEADSET TRAN RD Speaker CONF HOLD Navigation Keys OK button Mute button Volume Adjustment button etc All Keys All of the keys can not be used until unlocked Users can only use the phone to answer the incoming calls Lock Answer Users can only use the ...

Page 20: ...erface To unlock the phone via Phone interface 1 Press Menu key you are prompted for the password 2 Enter the password and then press OK button the phone is unlocked 3 If you select Lock Answer you have to enter MENU Settings Advanced Keypad Lock interface to disable this option To enable keypad lock via Web interface Click on Phone Preference Keyboard Lock to do the relating changes Please refer ...

Page 21: ...tment Bar to a comfortable level Note The volume can only be adjusted via Phone interface Ring Tones Users can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Settings Basic 2 Scroll to Ring Tone and press OK button 3 Use the navigation keys to highlight the specific one 4 Press OK button to save the contrast change or Menu to cancel To adj...

Page 22: ...b interface 1 Click on Phone Preference Upload Ringtone 2 Click Browse button to select the specific ring tone file 3 Click Upload button to upload the file Note The ring tone file format must be in 16bits WAV format via Ulaw Compression 8K sample rate monophony Blank or other special characters can not be included in the file name ...

Page 23: ...ed one for the selectn account in the scroll down menu then click Confirm button to update the change Codec Selection The IP phone supports the following voice codecs G722 G723_53 G723_63 G726 16 G726 24 G726 32 G726 40 G729 PCMU and PCMA Users can enable disable the desired codecs via Web interface Please contact your System Administrator for more details about the codecs ...

Page 24: ... codec G722 is negotiated the LCD screen prompts call in process with HD voice Contact Management Configure Add Delete Contact Users can store a large number of contacts in your phone s directory Users can add configure delete dial or search for a contact in this directory The directory includes Local Directory and Blacklist To add a Group via Phone interface 1 Press Menu Directory Local Directory...

Page 25: ...tton 3 Use the Up Down navigation key to highlight the contact you want to configure delete then press left right navigation keys to Configure Del page 4 Make the desired changes press OK button or press Menu return to previous menu To move a contact to the Blacklist via Phone interface 1 Press Menu Directory Local Directory 2 Select a group and press OK button 3 Use the Up Down navigation keys to...

Page 26: ...ntacts and then do the relating changes Please refer to the instruction above for the parameters detail To search a contact via Phone interface 1 Press the CONTACT hot key to enter the contact list 2 Press the digital number on the keypad it will turn to the search interface automatically and search the record in Contact ...

Page 27: ...in XML format or csv format and then click Import button The imported contact lists will be shown in the directory 3 Move the mouse to the icon you will see the notes for parameters The meanings of this icon on other pages is the same we will not elaborate it one by one 4 Click the Export button to export the contact list Note Import Export Contact List can be only configured via Web interface ...

Page 28: ... can configure a specific button or to active as the send button To configure the send key via the IP phone interface 1 Press Menu Features Key as Send to enter the configuration page 2 Press the Left Right navigation keys to select a button that you want to use as the send key or disable this option 3 Press OK button to save the changes To configure the send key via the Web interface 1 Click on P...

Page 29: ...e 1 Press Menu Features Hot Line to enter the configuration page 2 Enter the hot line number and configure the HotLine Delay for example 20 seconds then press OK button to save the changes 3 When you pick up the handset or press the speaker button and it will dial out the number automatically if you do not press any keys for 20 seconds To configure the Hot Line via the Web interface 1 Click on Pho...

Page 30: ...lace a call will now connect to the headset automatically To receive a call using Headset Prior enable Headset Prior feature physically connect your headset and press the HEADSET button to activate it for use press the Line key or the Answer soft key to receive a call will now connect to the headset automatically To enable Headset Prior via Web interface 1 Click on Phone Features 2 Select Enabled ...

Page 31: ... a call with the display of their calling identification information blocked 4 If you want to realize this function by server please select and enter the Anonym On Code and Anonym Off Code When you select to enable the anonymous call function on your IP phone it will send information to the server and the server will enable disable the anonymous call function for your IP phone automatically 5 Pres...

Page 32: ...re auto redial via the IP phone interface 1 Press Menu Features Auto Redial to enter the configuration page 2 By the navigation keys users can select whether to enable the Auto Redial function 3 Press the navigation keys to select and configure the Redial Interval It is measured by seconds 4 Press the navigation keys to select and configure the redial times 5 Press OK button to save the changes No...

Page 33: ...cognitive impairment Users can configure this function to a special account To configure Auto Answer via the IP phone interface 1 Press Menu Settings Advanced enter the password and press OK button 2 Then press Accounts Line X to enter the configuration page use the navigation keys to select Auto Answer option 3 Use the navigation keys to enable or disable the auto answer function The default is D...

Page 34: ...one 29 Missed call log Defines whether to save the missed calls to the call history record This function can only be configured via the Web interface 1 Click on Account Basic Missed call log 2 Select Enabled or Disabled in the pull down menu ...

Page 35: ...Enterprise IP Phone Customizing Your Phone 30 3 Click Confirm button to save the change ...

Page 36: ... or Disable in the pull down menu 2 If you select Enable and then enter the text logo in the Text Logo field 3 Click Confirm button to save the change Programmable Key The hot key navigation keys and function keys on the keypad are configureable Users can customize specific features for these keys according to their actual needs The programmable keys can only be available when the phone is idle ...

Page 37: ...rogrammable Key 2 Select and customize specific features for these keys 3 Click Confirm button to save the changes Live Dialpad Defines whether to dial out the dialed number automatically This function can only be configured via the Web interface 1 Click on Phone Preference Live Dialpad 2 Enable or disable it in the pull down menu ...

Page 38: ...e Rule A dial plan establishes the expected number This includes country codes access codes area codes and all combinations of digits dialed For example if you configure the Prefix as 0 and Replace as 0086 Chinese country code when you dial 0 out the number will be replaced by 0086 automatically ...

Page 39: ...es 4 Users can also delete a specific one from the dial plan list byclicking Del button 5 Users can select a record to modify then click Configure button to submit Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pre...

Page 40: ...r a string of char x stand for any one char The content in stand for a variable the first variable is expressed by 1 the second variable is expressed by 2 the rest can be done in the same manner For example if you want to replace the any input content with the content beginning with 8 Input in Prefix box and input 8 1 in Replace box Area Code Area codes are also known as Numbering Plan Areas NPAs ...

Page 41: ...gth and then click Confirm button to save Block Out The specific phone numbers can be forbidden to be call out from your IP phone 1 Click on Phone Dial Plan Block Out 2 Enter the phone number and Account and click Add button to save the changes or select the specific one in the list click Del button to delete the record 3 Users can select a record to modify then click Configure button to submit ...

Page 42: ...t mean this rule works for all accounts Feature Synchronisation When enabled the synchronize function configure the DND FWD function on device or server DND FWD status on device and server will be in correspondence To configure Feature Key Synchronisation via the Web interface 1 Click on Phone Features Feature Key Synchronisation 2 There is a pull down menu in the Type field select Intercom from t...

Page 43: ...When WatchDog function is Enabled phone will auto reboot after 10 seconds if some important process of phone crash When Disable the function the phone will not reboot Configure watchdog via web interface Click on Phone Preference WatchDog in the pull down menu select enable or disable this function ...

Page 44: ...s can dial the number directly if you didn t register a account but fill the SIP Server in the registered interface But the number which you dial must be in the same SIP server Users can press an available line button if there is more than one account then 1 Dial the number you want to call or 2 Go to Directory use the navigation keys to highlight your choice or 3 Press the Up navigation key to en...

Page 45: ...ial out and then the phone will dial out by default account 2 Or click on Contact Phone Call Info enter the number in the Dial a Number select the line from the Outgoing Identity list Then click the Dial button to call out 3 Or click on Contact Phone Call Info click the number which you want to dial out from the call list the phone will dial out by corresponding account ...

Page 46: ...igure password dial via web interface 1 Click on Phone Features PswDial in the pull down menu select Enable 2 Enter the password prefix in the PswPrefix field 3 Enter the Length in the PswLength field 4 Click Confirm button to save the changes Call Completion Have encountered such a situation When you call a contact but the other side is busy on a call Do you want the server to inform you immediat...

Page 47: ...n the Call History To configure the DND function via Phone interface 1 Press Menu Features DND to enter the configuration interface 2 Use the navigation keys to select Enable Disable 3 Press OK button to save the changes 4 Select DND option again to deactivate DND mode Users can also configure DND function by the DND Code 1 Press Menu Features DND to enter the configuration interface 2 Configure t...

Page 48: ... want to forward 4 If you want to realize this function by server please enter the On Code and Off Code then when you select to enable the call forward function via your IP phone it will send message to the server and the server will turn on the function immediately When there is call to the extension the server will forward it to the configured number automatically based on the forward type And t...

Page 49: ...te the incoming intercom calls automatically 4 Intercom Tone To configure whether to play ring tones when there is incoming intercom calls to your extension 5 Intercom Barge To configure whether to answer the incoming intercom calls during a conversation If the option is enabled when there is incoming intercom calls to your extension if you are on an intercom conversation it will refuse the call a...

Page 50: ...ss the Up Down navigation keys or the corresponding Line key to highlight the call then press the HOLD button again to retrieve the call Note When you are under the call hold status putting down the handset the conversation will go on over the speaker instead of hanging up the call Call Waiting This call feature allows your phone to accept other incoming calls to the extension no matter under whic...

Page 51: ...d then A can dial the third telephone number C and press the TRAN Button to call out A will turn to hold status for a short while and then turn to the idle status 2 After C answered it or A press the Menu key to complete the transfer 3 A will be disconnected from the call B can talk to C 4 If C refused to answer the call it will prompt A that the transfer operation is failed If the current mode is...

Page 52: ... the conversation three phone parties can communicate with each other To establish a conference 1 Press the CONF button during an active call 2 The first call is placed on hold You will hear a dial tone Dial the number to conference in then press the SEND key 3 Press the Menu key to stop the conference in operation before the call is answered 4 When the call is answered users can have a private co...

Page 53: ...thers in conference Voicemail Your voice mailbox messages which are usually stored on a media server of your local or hosted VoIP telephony system can be accessed from your phone New voice messages can be indicated both acoustically and visually as described below The idle screen will indicate the new voice messages coming The MESSAGE button will be lighted To configure the Voicemail code via Phon...

Page 54: ...ew Voice Mail 2 Users can view the amount of the voice mail that includes new or old voice mail 3 Select the account and press the Connect button then you are able to listen to your new and old messages To retrieve the new voicemail via the Phone interface 1 Press the MESSAGE button directly if you already configured the Voicemail number 2 You may be prompted to enter the password which is needed ...

Page 55: ...t value is 5060 RPort The parameter allows you configuring the proxy to send responses back to a particular address and port The default is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine...

Page 56: ...icon in ring back interface Click on Account Basic select Transport option in the pull down menu users can select the TLS option then click Confirm button to save the change DNS SRV If the SIP server cannot be used the phone will be connected on the server which is available To configure DNS SRV via web interface ...

Page 57: ...ork PC Port Setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address Enable DHCP Server If you configure the DHCP server on the device connected to the PC port will get the IP address automatically betw...

Page 58: ... is a group of hosts with a common set of requirements that communicate as if they were attached to the Broadcast domain regardless of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description Voice QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port ...

Page 59: ...col that allows a network device to advertise its identity and capabilities on the local network Enable LLDP function the phone will go to switch to get related VLAN parameters automatically Synchronous with VALAN in switch To configure LLDP settings via Web interface 1 Click on Network Advanced LLDP Active in the pull down Menu select Enable 2 Then enter the corresponding packet interval in Packe...

Page 60: ...ick Confirm button to save the change HTTPS This IP phone can support HTTPS Hypertext Transfer Protocol over Secure Socket Layer Adding SSL layer under HTTP in short it is a security version of HTTP Users can configure this transmission mode via web page ...

Page 61: ...rs can consult with your system administrator 2 IP phone also support Internet Protocol Version 6 Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phone interface such as Advance ...

Page 62: ... New and Confirm password click Confirm button to save the changes or Cancel button to cancel the changes To logout via Web interface Click the Logout button in the top right corner Reboot You should reboot the phone when you are challenged e g after applying changes to the phone configuration To reboot via Web interface 1 Click on Upgrade Basic 2 Click Reboot button 3 You are prompted to Confirm ...

Page 63: ...port Config click Browse button select the specific configuration file in your local computer click Import button 3 It will take a few minutes to reset please do not power off during resetting or it will cause flash memory error Firmware Update The phone is delivered with pre installed firmware which allows operating your phone flawlessly If you require updating the phone s firmware please contact...

Page 64: ...dates the new firmware the range is 1 30 days Note 1 Any power interruption during the following process will most likely lead to a flash memory error As a result the system cannot boot up anymore 2 The upgrade priority is PNP Custom Option URL by descending 3 Users can also delete some configuration options by Auto provision for example to delete the admin password 4 Automatic firmware upgrade vi...

Page 65: ...AES Key via phone interface 1 Press Menu Settings Advanced Set AES Key 2 Enter the Common AES and the MAC Oriented 3 Press OK button to save the changes Zero sp touch Zero sp touch this function can help users to configure AUTOP and network parameters quickly Enable this function when the power is on or press the corresponding DSSKEY the phone will turn to the zero sp touch interface To turn on Ze...

Page 66: ...your IP phone If there are any errors happened in your phone users can export the PCAP trace and send to your system administrator for diagnosis To export the PCAP Trace Click on Upgrade Advanced to enter select PCAP Trace option click Start button began to capture the trace and click Stop to stop capture the trace and then click Export to export the file to your local computer 802 1X IEEE 802 1X ...

Page 67: ...cal Group Conference Forward Transfer Hold DND Redial Call Return Record URL Record Multicast page Group Listening Public Hold Private Hold Shared Line ACD Zero sp touch Note Quick access features like Intercom and Voicemail must first be configured on your PBX in order to work on your phone See your system administrator for more information ...

Page 68: ...r Busy Lamp Field BLF which allows you to monitor the status idle ringing or busy of other SIP accounts User can dial out on a BLF configured key To configure the key as BLF 1 Click on Phone DSS Key Line Key select one of the keys you want to make the configuration there is a pull down menu in the Type field and select BLF from the list 2 Enter the number you want to monitor in the Value field 3 I...

Page 69: ...list 2 Enter the number you want to configure as the Voice Mail Box in the Value field 3 In the Line field select a line for which to apply this key 4 Click Confirm button to save the changes Pick Up When you configure a Pick Up key you specify the extension that you want to monitor Then when the monitored extension receives a call users can press this key to pick up the incoming calls To configur...

Page 70: ...nversation which is monitored was transferred to an unused extension number users can press this key to retrieve the call To configure the key as Call Park 1 Click on Phone DSS Key Line Key select one of the keys you want to make the configuration there is a pull down menu in the Type field select Call Park from the list 2 Enter the number you want to park in the Value field 3 In the Line field se...

Page 71: ...figure and call out To configure the key as Prefix 1 Click on Phone DSS Key Line Key select one of the keys you want to make the configuration there is a pull down menu in the Type field and select Prefix from the list and enter the number you want to show up on the dial interface in the Value field 2 Click Confirm button to save the changes Local Group The keys can be configured as Local Group ke...

Page 72: ...es Transfer You are able to configure the key as a transfer key to perform the Blind Attended Semi Attended Transfer To configure the key as Transfer 1 Click on Phone DSS Key Line Key select one of the keys you want to make the configuration there is a pull down menu in the Type field select Transfer from the list 2 Enter the Number in the Value field when you are on a conversation press this key ...

Page 73: ...re the key as Call Return 1 Click on Phone DSS Key Line Key select one of the keys you want to make the configuration there is a pull down menu in the Type field select Call Return from the list 2 Click Confirm button to save the changes Record Call recording is a phone function to record the conversation in the process of dialogue Using this feature please pay attention to the maximum recording t...

Page 74: ...d broadcast address that the phone is programmed to listen to Each phone can be configured to listen to as many as 10 different multicast IP addresses The priority of the IP Addresses is equivalent to the stream priority 1 is the highest 10 is the lowest Streams with higher priorities will overlap those with lower priorities Users can configure the phone to send receive a Real Time Transport Proto...

Page 75: ...s receiver For outgoing RTP multicasts all other existing calls on the phone will be put on hold Group Listening When the key is configured as Group Listening key you are allowed to enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using handset headset meanwhile th...

Page 76: ...notified of this usage and are blocked from using this line appearance until the line goes back to idle state or when the call is placed on hold Similarly all members of the SLA group are notified of an incoming call and the call can be picked up on a line appearance associated with the SLA extension To configure the key as Shared Line 1 Click on Phone DSS Key Line Key select one of the keys you w...

Page 77: ...vailable Unavailable If the phone is set to available then the server begins to distribute calls to this phone Note ACD feature is not available on all servers Please contact your system administrator for more information Zero sp touch Users can also press the DSSKey which has been configured as the Zero sp touch Then press the DSSKey the phone will turn to the Zero sp touch interface To configure...

Page 78: ...ention SNMP exposes management data in the form of variables on the managed systems which describe the system configuration These variables can then be queried and sometimes set by managing applications For further information you can refer to http en wikipedia org wiki SNMP By default the phone does not accept SNMP requests This is necessary because SNMP might introduce unwanted security threats ...

Page 79: ... node e g telephone closet 3rd floor If the location is unknown the value is the zero length string read only 1 3 6 1 2 1 37459 2 1 4 0 The time in hundredths of a second since the network management portion of the system was last re initialized read only 1 3 6 1 2 1 37459 2 1 5 0 The IP Phone s Firmware version read only 1 3 6 1 2 1 37459 2 1 6 0 The IP Phone s Hardware version read only 1 3 6 1 ...

Page 80: ...iables can be used in the Action URL Parameter Descriptions mac MAC Address of the phone ip IP Address of the phone model Device model name of the phone firmware Firmware version of the phone active_url SIP URI of the active user active_user User part of the SIP URI of the active user active_host Host part of the SIP URI of the active user local SIP URI of the caller remote SIP URI of the callee d...

Page 81: ...UP DOWN LEFT RIGHT Press the navigation key key Reboot Reboot the phone key AutoP Check the Auto provision key DNDOn Enable DND key DNDOff Disable DND key ATrans XXXX Attended Transfer to extension XXXX key BTrans XXXX Blind Transfer to extension XXXX key CALLEND Press the Cancel or Reject soft keys Music on Hold Music on hold MOH is the business practice of playing recorded music to fill the sile...

Page 82: ...will display the Caller ID of the new party Similarly the new party will display the Caller ID of the original caller and the redirected call information indicated by DIVERSION or HISTORY INFO header Call Diversion example 1 Alice calls John 2 John s phone is busy 3 John s phone forwards the incoming call to another party Mary 4 Alice s phone displays the Caller ID of the new party Mary 5 Mary s p...

Page 83: ... encountered the phone receiving a diverted call i e Mary s phone in example above with the History Info header will display the information of the first diverted party first encountered Suppress DTMF Display This feature allows the suppression of DTMF display when a number is dialed during an active call When the Suppress DTMF Display is disabled and you press number keys during an active call th...

Page 84: ...d as 0 it means silence Voice To configure the Voice filed via Web interface 1 Click on Phone Voice 2 Configure the following parameters shown in the table Parameter Description Echo canceller Defines whether to enable the echo canceller VAD Voice activity detection VAD also known as speech activity detection or speech detection is a technique used in speech processing in which the presence or abs...

Page 85: ...Enterprise IP Phone Advanced Phone Functions 80 3 Click Confirm button to save the changes Cancel to cancel the changes ...

Page 86: ...hen configure the ringing tone for each group To configure the Ring option via Web interface 1 Click on Phone Ring 2 Internal Ringer Text To configure group name For example family 3 Internal Ringer File To select a special ring tone for the group 4 Click Confirm button to save the changes ...

Page 87: ...OYCE ČR s r o Venhudova 6 614 00 Brno ČR IČ 25317571 DIČ CZ25317571 Tel 420 539 088 010 Fax 420 539 088 000 E mail joyce joyce cz Web www joyce cz www joyce energie cz Released for firmware versions V61 ...

Page 88: ...ur WAN port to static IP client mode During a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ITSP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ITSP How to c...

Page 89: ...n Note Make sure the firmware you select is provided by your system administrator or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ITSP The manual is only for reference please take the object as the standard WELL reserve the right to improve or change the product and the user guide without notice Users can download the lat...

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