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mPBX-36 User Manual

Page 44

3.4 Inbound Call Control

3.4.1 IVR

When there’s an inbound call aims at Auto Attendant, mPBX will play an IVR
recording  and  route  the  caller  to  the  requested  destination  (for  example,
‘Welcome to XX company, for sales press 1, for technical support press 2, for
operator  press  0,  etc’).  The  system  will  transfer  the  call  to  corresponding
extension according to DTMF digits inputted by the user.

Figure 3.4.1

3.4.1.1 Create IVR

Click ‘Create New IVR’.
1

）

General

·Number

mPBX treats IVR as an extension; you can dial this extension number to reach
the IVR.

·Name

A name for the IVR

·Prompt

The prompt recording that will be played when this IVR is reached.

·Repeat Count

The number of times that the selected IVR prompt will be played.

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Summary of Contents for mPBX-36

Page 1: ...mPBX 36 User Manual Version 7 17 43 23 ...

Page 2: ... Provisioning 34 3 4 Inbound Call Control 44 3 4 1 IVR 44 3 4 2 Queues 46 3 4 3 Custom Prompts 50 3 4 4 Ring Groups 51 3 4 5 Inbound Routes 53 3 4 6 Blacklist 57 3 5 Internal Settings 59 3 5 1 Options 59 3 5 2Business Hours 61 3 5 3 Feature Codes 62 3 5 4 SIP Settings 65 3 5 6 Voicemail Settings 71 3 5 8 DISA 74 3 5 9 Conferencing 75 3 5 10 Paging Groups 76 3 5 11 DNIS Settings 78 3 5 12 PIN User ...

Page 3: ...ogs 99 3 8 3 System Info 100 4 Access MRI 101 5 Access CDR 105 6 Use mPBX 106 6 1 Make outbound call 106 6 1 1 Sample Routing via PSTN Trunk 107 6 1 2 Sample Routing via VoIP Trunk 108 6 2 Incoming call 110 6 2 1 Sample Routing to an IVR 110 APPENDIX A FAQ 113 APPENDIX B How to Configure External storage 114 APPENDIX C How to Configure NAT setting 116 APPENDIX D How to Use Auto Provision 118 APPEN...

Page 4: ...w me BLF Support Interactive Voice Response IVR Blacklist Intercom Zone Intercom Call Detail Records CDR Music On Hold Call Forward Music On Transfer Call Parking Paging Zone Paging Call Recording PIN Users Call Pickup Queue Call Routing QOS Call Transfer Ring Group Call Waiting Route by Caller ID Caller ID Skype Integration Skype Connect Call Back Three way Calling Conference Mobility Extension S...

Page 5: ...een LED Indicates the system is ready 4 Green LED Indicates stable LAN Port connection 5 Red LED Indicates presence of an FXO port Orange LED Indicates presence of a BRI port Green LED Indicates presence of an FXS port LED Blinking Red blinking No connection between FXO port and PSTN LED Alternating Red and Green slow blink FXO port is receiving an incoming call LED Alternating Red and Green fast ...

Page 6: ...mPBX 36 User Manual Page 6 Back Side Figure 1 2 mPBX Pro Front Panel Picture 2 System set up 2 1 Connection Drawing Figure 2 1 ...

Page 7: ...ction process and a green LED indicates the port is properly connected 2 3 Supplying Power mPBX utilizes the high performance switch power supply which supplies the required power for the unit AC Input 100 240V DC Output 12V 5A Please follow the steps below to connect mPBX unit to a power outlet 1 Connect the small end of the power cable to the power input port on the mPBX back panel and plug the ...

Page 8: ...X IP Address http 192 168 5 150 Username admin Password password Note mPBX supports multiple administrators in hierarchical mode Administrator General Manager CDR Manager Administrator have all authority Username admin Password password General Manager have basic authority without the advanced authority to create VoIP trunks reset update backup and restore mPBX Username admin Password password CDR...

Page 9: ...al Page 9 3 2 Status Monitor 3 2 1 Line Status Figure 3 2 1 mPBX Status Description Extensions 1 Extension is unregistered 2 Extension is idle 3 Extension is ringing 4 Extension is busy in a call 5 Extension is on hold ...

Page 10: ...Status Idle The port is idle Busy The port is in use Disconnected The port hasn t connected the PSTN line More detail message please refer to the LED identifying of front panel BRI Trunk Status Ok The ports connect correctly Disconnected The port hasn t connected the PSTN line Service Provider Status OK Succeed registration trunk is ready for use Unreachable The trunk is unreachable Failed Trunk r...

Page 11: ... Analog Extensions On the administration page of FXS extensions click Edit on the extension that you want to edit and modify the following information on the popup window 1 General Extension The numbered extension i e 1234 that will be associated with this particular User Phone Port The extension correspond port Name A character based name for this user i e Bob Jones ...

Page 12: ...page before using this feature 4 Flash Hook Flash Detection Sets the amount of time in milliseconds that must pass since the last hook flash event received by mPBX before it will recognize a second event If a second event occurs in less time than defined by Hook Flash Detection then mPBX will ignore the event The default value of Flash is 1000 ms and it can be configured in 1ms increments 5 Group ...

Page 13: ...ile phone as mobility extension and then you call mPBX with this mobility phone you will hear a dial tone mPBX will recognize your call as a call from an extension You can dial the number of other extensions Your caller ID will be the number of your extension and use all outbound route that your extension can use of mPBX Mobility Extension Number Don t forget to add the dial patterns of the outbou...

Page 14: ...500 Then pick up 500 and dial feature codes 501 to start monitoring when 501 is in a call If 500 choose normal spy you should dial 90501 to start monitoring if 500 choose whisper spy you should dial 91501 to start monitoring if 500 choose barge spy you should dial 92501 to start monitor if 500 choose general spy you can dial 90501 91501 or 92501 to start monitor 11 Call Duration Settings Setup the...

Page 15: ...mPBX 36 User Manual Page 15 Figure 3 3 1 1 ...

Page 16: ...cter based name for this user EX Bob Jones Caller ID The Caller ID will be used when this user calls another internal extension 2 Voicemail Enable Voicemail Check this box if the user should have a voicemail account Voicemail Access PIN The voicemail Password for this extension i e 1234 3 Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment...

Page 17: ...heck this option if the extension should have Call Waiting capability If this option is checked the When busy follow me options will not be available The call waiting function of IP phone has higher priority than mPBX s call waiting function DND Don t Disturb When DND is enabled for an extension the extension will be not available User Web Interface Check this option to allow the user to login to ...

Page 18: ...spy you should dial 92501 to start monitor If 500 choose general spy you can dial 90501 91501 or 92501 to start monitor 8 VoIP Settings NAT This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device such as a broadband router If you have one way audio problems you usually have problems with your NAT configuration or your firewall...

Page 19: ...an dial other extension numbers Your caller ID will be the number of your extension and dial out using all outbound route that your extension can use on mPBX Mobility Extension Number Don t forget to add the dial patterns of the outbound route at the beginning of your mobile phone number when you fill in the mobility extension number filed E g if you want to set 15960XXXXXX as mobile extension and...

Page 20: ...mPBX 36 User Manual Page 20 Figure 3 3 1 2 ...

Page 21: ...create 2 Select the type of extension that you would like to create 3 Fill in the starting extension number Figure 3 3 1 3 3 Edit VOIP Extension Click Edit on VOIP Extension administration page or click Modify Selected Extensions to edit extensions 3 3 2 Trunk There are four types of trunks Analog trunks FXO BRI Trunk VoIP Trunk and Service Provider trunk Figure 3 3 2 ...

Page 22: ... default is 4 but better results can be achieved if set to 6 or even 8 Remember the higher the number the more time will be required to release a channel A higher setting lowers the probability that you will encounter random hang ups Busy Interval The busy detection interval Busy Pattern If Busy Detection is enabled it is also possible to specify the cadence of your busy signal In many Countries i...

Page 23: ...ersal is started Caller ID Signaling V23_UK V23_JP DTMF Before Ring Start before a ring is received Caller ID Signaling DTMF Caller ID Signaling This option defines the type of Caller ID signaling to use It can be set to one of the following Bell bell202 as used in the United States v23_UK suitable in the UK v23_Japan suitable in Japan v23 Japan pure suitable in Japan DTMF suitable in Denmark Swed...

Page 24: ...e rare switches that require a dial plan parameter to be passed This option is ignored by most BRI switches It may be necessary on a few pieces of hardware This option can almost always be left unchanged from the default Reset interval Sets the time in seconds between restart of unused channels Some PBXs don t like channel restarts so set the interval to a very long interval e g 100000000 or never...

Page 25: ...ion tones to the caller Busy will now do same as setting PRI_CAUSE 17 and Hangup Enable Facility To enable transmission of facility based ISDN supplementary services such as caller name from CPE over facility NSF Used with AT T PRIs If outbound calls are being rejected due to Mandatory information element missing and the missing IE is 0x20 then you need this setting Echo Cancellation Echocancel Ob...

Page 26: ...ow this is a local call before you answer it Private Prefix When there are Private calls coming in via this BRI trunk the Private Prefix you have set here will be added before the CID So you can know this is a Private call before you answer it Unknown Prefix When there are calls with unknown number coming via this BRI trunk the Unknown Prefix you set here will be shown as the caller ID 3 DOD Setti...

Page 27: ...n will prevent the trunk from registering 1 General setting Type SIP Identifies whether the trunk sends and receives calls using the VoIP protocol SIP Provider Name A unique label to help you identify this trunk when listed in outbound rules incoming rules etc Ex well Hostname IP Service provider s hostname or IP address 5060 is the standard port number ...

Page 28: ...f outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Set as 0 to specify no maximum Caller ID Specify the caller ID to use when making outbound calls over this trunk The caller ID set in the extension screen will override the caller ID set in the VOIP trunk screen Please note that not all the service providers support this feature ...

Page 29: ...y Send check alive packets to the sip provider DTMF mode Set default mode for sending DTMF of this trunk Default setting rfc2833 2 DOD Setting DOD Direct Outward Dialing Number Associated Extension The extension make call out via SIP Trunk will display the associated DOD Figure 3 3 2 4 1 ...

Page 30: ... t change this part if it is not required Maximum Channels Controls the maximum number of outbound channels simultaneous calls that can be used on this trunk Inbound calls are not counted against the maximum Leave blank to specify no maximum Codecs Define the codec for this sip trunk and its priority Note codec can only display when edit it after creating the trunk Transport This will be the trans...

Page 31: ...mPBX 36 User Manual Page 31 DOD Direct Outward Dialing Number Associated Extension The extension make call out via SPS Trunk will display the associated DOD Figure 3 3 2 5 ...

Page 32: ...al pattern will use this outbound route There are a number of dial pattern characters that have special meanings X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any phone number that starts with 9011 excluding 9011 itself The will match none r...

Page 33: ...before the call is placed For example if a trunk requires 10 digit dialing but users are more comfortable with 7 digit dialing this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed When using analog trunks a w character may also be prepended to provide a slight delay before dialing Password The route password can be used to protect this route ...

Page 34: ...process Note Auto Provision functions fully test with these models Well T12 T18 T20 T22 T26 T28 T32 T38 VP530 VP 2009 Snom 300 320 360 370 Polycom IP 6000 IP 7000 IP 32X IP33X IP430 IP450 IP550 IP560 VVX1500 Cisco IP7940 IP7960 Aastra 480i 480i CT 6757i 6757i CT 6737i Grandstream GXP1450 GXP2100 GXP2110 GXP2120 Escene ES220 ES320 ES330 ES410 ES620 Fanvil C56 C58 C60 C62 ...

Page 35: ...General Settings for Well In this page you can configure it before provisioning Well IP phones including the items like general preferences codecs remote phone book and firmware upgrade Note if firmware download server is enabled IP phone will update the firmware automatically according the version and server you have configured during the provision process ...

Page 36: ...mPBX 36 User Manual Page 36 Figure 3 3 4 1 ...

Page 37: ...ge you can configure it before provisioning Aastra IP phones including the items like local dial plan time and date setting programkeys configuration and so on Figure 3 3 4 2 3 3 4 3 Phone book You can add your contacts here and provision them to your IP phone Figure 3 3 4 3 ...

Page 38: ...le Input the title of this contact Only works with snom phone Email Input the email of this contact Only works with snom phone Birthday Input the birthday of this contact Only works with snom phone First Name Input the first name of this contact Only works with snom phone Family Name Input the family of this contact Only works with snom phone Office Number Input the office number here Mobile Numbe...

Page 39: ...before auto provision which will be provisioned to the IP phone when using auto provision feature to configure your IP phones The format of phonebook should be xml Note All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way 3 3 4 4 Configure phone Let s take provisioning Well as an example ...

Page 40: ...C address Input the MAC address of IP phone Name Put the name of this Phone here Manufacturer You can choose the Manufacturer of IP phone Phone Type Choose the model of your phone Only for snom phone Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call Key as Send Configure the key as send you choose or disable it Auto redial Ena...

Page 41: ...is shown on the LCD for users to identify the account Line Active You can choose on off to enable disable the account respectively Figure 3 3 4 4 1 2 Audio codec In this section we can design the allowed codec for IP phone Figure 3 3 4 4 2 ...

Page 42: ...eys Function Keys Figure 3 3 4 4 3 3 3 4 5 Not configured phone In this section mPBX will scan all the supported IP phones and display here we can click the MAC address of IP phone and input the corresponding information in the popup window like the picture shows below ...

Page 43: ...Figure 3 3 4 5 3 3 4 6 Upload a file Click Upload a file and choose the configure file of IP phone in the popup window Note the file format must be cfg Please edit the configuration files in advance before uploading Figure 3 3 4 6 ...

Page 44: ...rt press 2 for operator press 0 etc The system will transfer the call to corresponding extension according to DTMF digits inputted by the user Figure 3 4 1 3 4 1 1 Create IVR Click Create New IVR 1 General Number mPBX treats IVR as an extension you can dial this extension number to reach the IVR Name A name for the IVR Prompt The prompt recording that will be played when this IVR is reached Repeat...

Page 45: ...f an extension Connect to RingGroup Connect the call to a ringgroup Connect to IVR Connect the call to an IVR Connnect to Conference Room Connect the call to a conference room Connect to DISA Connect the call to a DISA Connect to Queue Connect the call to a queue Connect to Faxes Connect the call to Faxes of extensions Dial by Name The callers can dial the name of an extension to connect to the co...

Page 46: ... have their calls answered in the order they were received to deliver top tier customer service Call queues allow calls to be sequenced to one or more agents Note Dial Queue number to log in or Queue number to log out the queue For example if the queue number is 680 then agent can dial 680 to log in or 680 to log out ...

Page 47: ...or unlimited Queue Ring Strategy This option sets the Ringing Strategy for this Queue The options are RingAll Ring All available Agents simultaneously until one answers LeastRecent Ring the Agent which was least recently called FewestCalls Ring the Agent with the fewest completed calls Random Ring a Random Agent RRmemory Round Robin with Memory Remembers where it left off in the last ring pass 2 A...

Page 48: ...lass for this Queue Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents There are two options Yes Callers are forced out of a queue when no agents are logged in No Callers will remain in a queue with no agents Join Empty This option controls whether callers can join a call queue that has no agents There are two options Yes Callers can ...

Page 49: ...mPBX 36 User Manual Page 49 Wrap up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call The default is 30 ...

Page 50: ...cording such as 500 3 Click Record The selected extension will ring and you can pick up the phone to start recording Figure 3 4 3 1 2 Upload Prompt The administrator can also upload prompts by doing the following 1 Click Upload Prompt 2 Click Browse to choose the desired prompt 3 Click Upload to upload the selected prompt Note The file size must not be larger than 1 8MB and the file must be WAV fo...

Page 51: ...to the Manage Ring Groups page 1 General Ring Group Name This option defines a name for this group i e Sales Ring Group Name is a label to help you identify this group in the group list Ring Group Number This option defines the numbered extension that can be dialed to reach this group Strategy This option sets the Ringing Strategy for this Group The options are as follows 1 Ring All Simultaneously...

Page 52: ...swer settings 2 If the strategy is Ring Sequentially it means set the number of seconds to ring a single extension before moving onto the next one 2 Ring Group Members An extension can be made a member of this ring group by moving it into the Selected box 3 Destination If No Answer When all members on this group fail to answer the call system will handle the call according to the selected destinat...

Page 53: ... check fax detection then Holidays at last Business Days 1 General Route Name A name for this inbound route Ex pstncallin etc DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service provider E1 trunks BRI trunks or SIP trunks need to be configured with this setting You can also use pattern match...

Page 54: ... to be matched on incoming calls Leave this field blank to match any or no DID info You can also use a pattern match e g 2 345 X to match a range of numbers The following patterns may be used X Any Digit from 0 9 Z Any Digit from 1 9 N Any Digit from 2 9 12345 9 Any digit in the brackets in this example 1 2 3 4 5 6 7 8 9 The Character will match any remaining digits For example 9011 will match any...

Page 55: ...ce Hours Destination Configure where to route the incoming calls during office hours End Calls Route the incoming calls to end calls System will auto hang up the call Extension Route the incoming calls to a specific extension Voicemail Route the incoming calls to extension s voicemail IVR Route the incoming calls to a specific IVR Ring Group Route the incoming calls to a specific Ring Group Confer...

Page 56: ...e a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B that can be done by this configuration Non office Hours Destination Configure where to route the incoming calls during non office hours 5 During Holidays Define where the calls will be routed during Holidays Holiday Select the which defined Holiday to use When a time is defined in both Business Days ...

Page 57: ...to block an incoming outgoing call If the number of incoming outgoing call is registered in the number blacklist the caller will hear the following prompt The number you have dialed is not in service Please check the number and try again The system will then disconnect the call ...

Page 58: ...8 Figure 3 4 6 3 4 6 1 Create Blacklist Click New Blacklist to create a new number blacklist Figure 3 4 6 1 Blacklist number Enter the number you would like to block Type The number blocked for incoming or outgoing calls or both ...

Page 59: ...dial tone busy tone and ring tone for your region Note please reboot the system to take it effect HTTP bind port Web Access Port Port to use for HTTP sessions Default 80 Note please reboot the system to take it effect FXO Mode FXO port s operation mode Enable Follow Me Prompt When set Follow me to Transfer to number on the extension page e g when 500 is busy transfer to 501 while 500 is busy the c...

Page 60: ...id Phone Number Prompt Configure the prompt when the dialed phone number is invalid Busy Line Prompt Configure the prompt when the dialed phone number is busy Dial Failure Prompt Configure the prompt when dial failed due to conjunction no available channel 2 Extension Preferences User Extensions The default value is 500 to 616 Ring Group Extensions The default value is 620 to 629 Paging Group Exte...

Page 61: ...g is Enable Office Timing By dialing 82 82 is default on an extension will force the office time enalbed for the device whatever the general setting is Disable Office closed timing By dialing 081 081 is default on an extension will disable the Office Timing or Office Closed Timing 3 Business Days You can setup the business hours here 4 Holidays You can setup the holidays here If a time period is c...

Page 62: ...cemail to other extensions by dialing on their phone or the incoming call could be forwarded to an extension s voicemail directly is default setting For example extension 500 want to leave a message for extension 501 users can use 500 dial 501 to enter the voicemail of 501 Voicemail main menu Users can go to the main menu by dialing 02 02 is default setting Attended Transfer Users may transfer an ...

Page 63: ... Whisper Spy In this mode you can listen whisper to the extension being spied for example dialing 91501 to listen to extension 501 you can also talk with 501 too Barge Spy In this mode you can barge in both extensions involved the call for example dialing 92501 to barge in and talk with all the extensions inside 2 Call Park Preferences Call Parking User may park an incoming call on his own telepho...

Page 64: ...e 72 is default setting Disable Forward When Busy Users may disable busy forward by calling 072 on their phone 072 is default setting Enable Forward No Answer Users may enable no answer forward by calling 73 on their phone 73 is default setting Disable Forward No Answer Users may disable no answer forward by calling 073 on their phone 072 is default setting Forward to number Users may activate cal...

Page 65: ...y disable do not disturb by calling 075 on their phone 075 is default setting Figure 3 5 3 3 5 4 SIP Settings 1 General UDP Port Port use for sip registrations Default is 5060 TCP Port Port use for sip registrations Default is 5060 TLS Port Port use for sip registrations Default is 5061 RTP Port Start Beginning of RTP port range RTP Port End End of RTP port range ...

Page 66: ...Default is 8 times Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out Default is 20 seconds Calling Channel Codec Priority Once enabled when dialing out via SIP SPS trunks the codec of calling channel will be selected in preference If not mPBX will follow the priority in your SIP SPS trunks Video Support Support for SIP video or no Default is yes Max Bi...

Page 67: ...c public IP address be used with this system Please contact your ISP for more information External Refresh Interval If an external host has been supplied you may specify how often the system will perform a DNS query on this host This value is specified in seconds Local Network Identification Identify the local network using a network number subnet mask pair when the system is behind a NAT or firew...

Page 68: ... voice quality and consumes 13 3kbit s in each direction receiving and transmitting of a VoIP call GSM is supported by many VoIP phones SPEEX Speex is an Open Source Free Software patent free audio compression format designed for speech The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs Moreover Speex i...

Page 69: ...D in sip packet 180 Ringing It is set when the telecom provider needs Usually it is not needed Remote Party ID Whether send Remote Party ID on SIP header Default no Allow Guest Whether allow anonymous registration extension Default no Pedantic Enable pedantic parameter Default no Session timers Enable sesstion timer mode Default yes Sesstion expires The max refresh interval Sesstion minse The min ...

Page 70: ...mPBX 36 User Manual Page 70 Figure 3 5 4 ...

Page 71: ...eleted from the server after notification Operator Breakout from Voicemail If this option is set the caller can jump out of the voicemail and go to the destination IVR you set by dialing 0 b Greeting Settings Busy Prompt Greeting played when the extension called is busy Skip greeting Do not play a greeting Play busy greeting play the extension busy greeting Unavailable Prompt Greeting played when ...

Page 72: ... want to send voicemail messages as email attachments please configure this section E mail Address The E mail Address that mPBX will use to send voicemail Password The password for the email address used above SMTP Server The IP address or hostname of an SMTP server that the mPBX will connect to in order to send voicemail messages via email i e mail yourcompany com Port SMTP Port the default value...

Page 73: ...mPBX 36 User Manual Page 73 Figure 3 5 6 ...

Page 74: ...ns attached to the telephone switch To use DISA a user calls a DISA number which invokes the DISA application The DISA application in turn requires the user to enter a PIN number followed by the pound sign If the PIN number is correct the user will hear dial tone on which a call may be placed Obviously this type of access has serious security implications and great care must be taken not to compro...

Page 75: ...conds Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number Default is 5 seconds 2 Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA 3 5 9 Conferencing Conference Calls increase employee efficiency and productivity and provide a more cost effective way to hold meetings Conference agents can dial t...

Page 76: ... group of phones Targeted phones will not ring but instead answer immediately into speakerphone mode Please note that this section is for configuring paging groups If you would like to configure Intercom settings please open the Other Settings Feature Codes screen This feature is supported by the following SIP phones Well s T28 T26 T22 T20 T10T T9CM Other SIP devices may also work with this featur...

Page 77: ...Group Number Define the numbered extension that may be dialed to reach this group Duplex Paging is typically one way for announcements only Checking this will make paging duplex allowing all users in the group to talk and be heard by all Figure 3 5 10 2 ...

Page 78: ... access restricted features such as Outbound Routes If user use PIN User call out system will auto record the PIN in the call detail records 1 Options Access Code Dial this code to access PIN Prompt for Entry Prompt caller enter the PIN Number Prompt for Entry Failure Prompt the caller when an invalid PIN is entered 2 PIN User mPBX can store a number of PIN Users PIN Users may be used to keep trac...

Page 79: ...tbound Route PIN User can use those outbound route to make call out Figure 3 5 12 3 5 13 Callback Settings mPBX allows caller A to dial an inbound route number and after hearing the ring A can hang up the call or wait for mPBX to cut off the call then mPBX will call A with this number When A pick up the call A can dial the number he wants to call mPBX will call the number with its outbound route N...

Page 80: ...ed to create callback rules when the system should strip or add digits Trunk Name Choose the trunk with callback rules Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed For example when you call from number 123456789 into mPBX the caller ID is 0123456789 but you can only call 123456789 successfully from mPBX trunk You should confi...

Page 81: ...peed Dial Settings 1 Options The prefix of speed dial The prefix should be dialed before the speed dial number Default is 99 2 Add new speed dial Source Number The speed dial number Destination Number The number you want to call e g The source number is 123 The destination number is 5503305 The prefix number is 99 You can use an extension with any type to dial 99123 then it will call to number 550...

Page 82: ...lows 1 Click Upload Music on Prompt 2 Click Browse to choose the desired audio file 3 Click Upload to upload the selected file Note The sound file format should be as follows GSM 6 10 8 000kHz Mono 1kb sec Alaw Ulaw 8 000kHz Mono 1kb sec PCM 8 000kHz Mono 1kb sec The file size must not be greater than 1 8MB Figure 3 5 15 ...

Page 83: ...the putty software to access the device In the SSH access you can do more advance setting and debug Port the default is 8022 Hostname Set the host name for mPBX IP Address Set the IP Address for mPBX Subnet Mask Set the subnet mask for mPBX Gateway Set the gateway for mPBX Primary DNS Set the primary DNS for mPBX Secondary DNS Set the secondary DNS for mPBX IP Address2 Set the second IP Address fo...

Page 84: ...internet 1 Route table The current route rules of mPBX Destination The destination network to be accessed to by mPBX Subnet Mask Specify the destination network portion Gateway Which gateway mPBX will go through when access to the destination network Metric The cost of a route is calculated by using what are called routing metric Routing metrics are assigned to routes by routing protocols to provi...

Page 85: ...igure 3 6 3 3 6 4 Firewall Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet especially intranets All messages entering or leaving the intranet pass through the firewall which examines each message and blocks those that do not meet the specified security criteria Figure 3 6 4 ...

Page 86: ... be on the left and end port should be on the right The end port must be equal to or greater than start port IP The IP address for this rule The format of IP address is IP mask Ex 192 168 5 100 255 255 255 255 for IP 192 168 5 100 Ex 216 207 245 47 255 255 255 255 for IP 216 207 245 47 Ex 192 168 5 0 255 255 255 0 for IP from 192 168 5 0 to 192 168 5 255 MAC Address The format of MAC Address is XX...

Page 87: ...col TCP Rate 10 minute means maximum 10 TCP connection to port 8022 can be handled per minute the eleventh connection will be refused directly Figure 3 6 4 2 4 IP Blacklist You can set some packets accept speed rules here When a IP address which hasn t been accepted in common rules sends packets faster than the allowed speed it will be set as black IP address and blocked automatically a New Rule P...

Page 88: ...his item net ping from remote hosts will be dropped Drop All When you enable Drop All feature system will drop all packets or connection from other hosts if there are no other rules defined To avoid locking the devices at least one TCP accept common rule must be created for port used for SSH access port used for HTTP access and port sued for CGI access 3 6 5 DHCP Server Dynamic Host Configuration ...

Page 89: ... group of LAN segments given specific configurations 1 VLAN Over LAN NO 1 Click the NO 1 you can edit the first VLAN over LAN VLAN Number The VLAN Number is a unique value you assign to each VLAN on a single device VLAN IP Address Set the IP Address for mPBX VLAN over LAN VLAN Subnet Mask Set the Subnet Mask for mPBX VLAN over LAN Default Gateway Set the Default Gateway for mPBX VLAN over LAN NO 2...

Page 90: ... method protocol network service that provides the capability for a networked device such as a router or computer system using the Internet Protocol Suite to notify a Domain Name System DNS name server to change in real time the active DNS configuration of its configured hostnames addresses or other information Enable DDNS DDNS Server Select the DDNS server you sign up for service User Name User n...

Page 91: ...torage The External Storage feature is used to extend storage space Once configured the files voicemail call recording files CDR files created before the configured days will be moved to the Net Disk Auto Backup extends the allocated disk space for backing up critical files When properly configured mPBX will move all qualified files to a Windows PC every 30 minutes For the voicemail files and reco...

Page 92: ...els users choose one of them to change its password Enter Old Password The default password is password Enter New Password Retype New Password To change the password enter the new password and click update The system will then prompt you re login using your new password 2 CDR setting Whether enable CDR User ...

Page 93: ...e Russian Spanish Mexican Spanish Turkish Thai Korean currently Note Auto detection is highly recommended But if you prefer to download via HTTP or TFTP server please contact the local dealer for the prompts 3 7 4 Date and Time Set the date and time for mPBX Time Zone You can choose your time zone here Daylight Saving Time Set the mode to Automatic or disabled Automatically Synchronize With an Int...

Page 94: ... System Warning Rebooting the system will terminate all active calls Reset to Factory Defaults Warning A factory reset will erase all configuration data on the system Please do not turn off the system until the RUN light begins blinking Any power interruption during this time could cause damage to the system ...

Page 95: ... Server or an HTTP URL Enter your TFTP Server IP address and firmware file location then click start to update the firmware More Information please see http www joyce ovladace voip zarizeni Note 1 If enabled Reset configuration to Factory Defaults System will restore to factory default settings 2 When update the firmware please don t turn off the power ...

Page 96: ... Figure 3 7 8 1 1 IPATTACK When the system is attacked by IP address the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule 1 Phone Notification Settings PHONE Notification Whether enable phone notification Number The numbers could be set for alert notification users can setup multiple extension and outbound phone numbers Please separate them by ...

Page 97: ...l Settings page before using this feature E mail Notification Whether enable E mail Notification Recipient Name The recipients for the alert notification and multiple email addresses are allowed please separate them by e g harry well com sandy well com Subject The subject of the alert email Email Content Text content support for predefined variables Variable names and corresponding instructions ar...

Page 98: ... 98 Figure 3 8 2 2 WEBLOGIN Web Login Alert Notification Enter the password incorrectly five times to login mPBX Web interface will be as attack the system will limit the IP login within 10 minutes and notify the user 图 3 8 3 ...

Page 99: ...logs by call date caller callee trunk duration billing duration status communication type Figure 3 8 1 3 8 2 System Logs You can download and delete the system logs of mPBX Options Enable Hardware Log Save the infomation of hardware up to 4 log files Enable Normal Log Save the prompt information up to 16 log files Enable Web Log Save the history of web operations up to 2 log files Enable Debug Log...

Page 100: ...eral Information about hardware version firmware version and system uptime LAN Information about hostname MAC address IP address gateway Primary DNS and Secondary DNS Disk Usage Disk usage information Memory Usage Memory usage information Figure 3 8 3 ...

Page 101: ...rface Users may access MRI by logging into the MRI web interface with their username extension number and voicemail password 4 1 Allow users to access MRI The extension s User Web Interface option must be checked before the associated user can log into MRI Figure 4 1 ...

Page 102: ...cess the MRI web interface by navigating to the mPBX IP address using a web browser If you are unsure of this address please contact your network administrator Figure 4 2 4 3 Voicemail Users can check delete move and download voicemail files here Figure 4 3 ...

Page 103: ...ew voicemail box password Email Address Email address use to receive the voicemail or Fax Note Please ensure that the section SMTP Settings For Voicemail in the Voicemail Settings have been properly configured before using this feature Enable Voicemail Check this box if the user should have a voicemail account Enable Send Voicemail Once enabled the voicemail or Faxex will be sent to email as an at...

Page 104: ...mPBX 36 User Manual Page 104 Figure 4 5 4 6 Settings You can do some basic setting here Such as call forwarding DND Mobile Extension Number Figure 4 6 ...

Page 105: ... Logs The call Log captures all call details including call time caller number callee number call type call duration etc An administrator can search and filter call data by filter the call logs by call date caller callee trunk duration billing duration status communication type Figure 5 1 5 2 Password Settings Change the password for cdr user Figure 5 2 ...

Page 106: ...d to service provider server What are FXO and FXS FXS Foreign exchange Station is an interface which drives an analog telephone or FAX machine FXS interfaces deliver power provide ringing and use FXO signaling FXS interfaces are what allow you to hook telephones and other analog devices to your PBX FXO Foreign exchange Office is an interface that connects to a phone line to supply your PBX with ac...

Page 107: ...As we can see from the outbound route of pstnout all phone numbers starting with 9 will have their first digit stripped off digit 9 and will be sent to the PSTN port 1 2 After we have configured the above we can dial 9 local number to dial out via a PSTN line Note Setting number prefix to wild card X and setting Strip to 0 digits from the front will allow all calls to go through this outbound rout...

Page 108: ... Let s configure all inside extensions to dial 0 through the VoIP Trunk 1 Add VoIP service provider Before we do add this please make sure you have a VoIP Trunk account Trunks VoIP Trunk SIP Trunk Enter your account information on this page and click Save Figure 6 2 ...

Page 109: ...pout all phone numbers starting with 0 will have their first digit stripped off digit 0 and will be sent to the SIP Trunk Figure 6 3 Now that we have added two outbound dialing rules any call starting with 9 will be routed to the PSTN and any number starting with 0 will be routed to the SIP Trunk ...

Page 110: ... Sample Routing to an IVR Let s configure an incoming call to route to the IVR In the IVR itself let s configure digit 0 to route the call to extension 500 and digit 1 to route the call to extension 501 1 Add IVR To add a new IVR go to IVR Create New IVR ...

Page 111: ...mPBX 36 User Manual Page 111 Figure 6 4 2 Add Inbound Routes As we can see from the Inbound Route of allin all incoming calls will be sent to the IVR ...

Page 112: ...mPBX 36 User Manual Page 112 Figure 6 5 ...

Page 113: ... d Put the SIP extensions info on the T28 IP phones Display Name 501 User Name 501 Register Name 501 Password 501 SIP Server 192 168 5 150 Use the same method register another T28 to other extension Q2 How do I reset mPBX back to the factory default settings A2 To perform a reset please follow steps below Step 1 Hold down the Reset button on the back of the unit for 5 seconds and watch the LEDs on...

Page 114: ...that has been set up please follow the steps below Step 1 Add a new folder rename it and set this new folder s share Properties according to Figure B 1 Figure B 1 Set up share Properties Step 2 Enter the new folder and create a new text file then rename this file to status txt This step is very important DO NOT forget to create the status txt file Step 3 Configure External storage settings on mPBX...

Page 115: ... name used to log into the network share Leave this blank if it is not required Net Disk Share Password The password used to log into the network share Leave this blank if it is not required If configuring is correctly open your Windows share folder to see if the mPBX backup files and folders has been created If the contents of the backup folder look similar to Figure B 3 then you have successfull...

Page 116: ...10200 default RTP port range as UDP ports Next go to the mPBX web interface and configure the SIP settings according to Figure C 1 External IP Address your router s public IP address External Host your router s domain External Refresh Interval 20 seconds Local Network Identification 192 168 5 0 255 255 255 0 change this according to your network configuration NAT mode Yes Allow RTP Reinvite No Fig...

Page 117: ...hould be configured according to Figure C 3 Figure C 3 Next you should configure the NAT settings according to Figure C 4 Figure C 4 External IP Address The public IP address of mPBX External Host Leave this blank if no domain has been configured External Refresh Interval Leave this blank Local Network Identification Leave this blank NAT mode Yes Allow RTP Reinvite No ...

Page 118: ...IX D How to Use Auto Provision Step1 Disable DHCP Server on your local network E g Disable DHCP Server on Linksys Router Figure D 1 Step2 Enable DHCP Server on mPBX Login mPBX web interface System Settings DHCP Server Enable DHCP Server ...

Page 119: ...on mPBX auto provision page 1 Login mPBX web interface Basic Auto Provision Create New Phone Figure D 3 2 Fill in the phone detail message on the pop up windows Input IP Phone s MAC address configure Name Call waiting Line Extension Label Line active for the phone ...

Page 120: ...the network cable to IP Phone Remark The factory default setting of DHCP for IP Phone is enable so you can skip this step to step 5 If the DHCP is disable please follow below step to enable it e g Well s IP Phone 1 Login IP phone s web page 2 Enable DHCP Figure D 5 Step5 Finish ...

Page 121: ...find the Distinctive Ring Tone section For each custom ring tone enter the Internal Ringer Text can be digits or text to trigger the ring tone For example you may enter Family e g Well s IP phone Figure E 1 Step2 Configure the Distinctive Ringtone on mPBX mPBX web interface Inbound Routes Edit Inbound Route fill in the Internal Ringer Text on Distinctive Ringtone ...

Page 122: ...mPBX 36 User Manual Page 122 Figure E 2 Step3 Finish ...

Page 123: ...cates a range of telephone numbers to this line or group of lines and forwards all calls to such numbers via the trunk mPBX support DID you can configure DID in inbound route Related settings DID Number Extension Destination Figure G 1 DID Number Define the expected DID Number if this trunk passes DID on incoming calls Leave this field blank to match calls with any or no DID info Only service prov...

Page 124: ... for DID number this field only valid when use E1 trunk for this inbound router You can only input number and in this field and the format can be xxx or xxx xxx The count of the number must be only one or equal the count of the DID number Destination If you don t set the extension you can set the destination of the call here Example 1 Step1 You set the DID number 5503XXX in this example Step2 You ...

Page 125: ... You set the Extension 6001 6099 in this example The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 number 6001 to extension 6001 number 6002 to extension 6002 The destination you set below will be disabled if you set the Extension ...

Page 126: ...mPBX 36 User Manual Page 126 Figure G 3 ...

Page 127: ...he BLF key on the IP Phone Follow the steps to do the configuration with your Well phone 1 We want to choose pstn1 or pstn2 to call out 2 Configure the IP Phone Figure H 2 Test When you press DSS Key 1 2 the phone will connect to pstn1 pstn2 line If pstn1 pstn2 is not busy you will hear the dial tone You can dial the number you want and use this line to call out then ...

Page 128: ...o save the user defined data we must save it to the database Now in the directory of persistent var lib asterisk db we create a directory custom cfg to store user defined data If users want they can supplement or modify an appropriate configuration file under this directory Modified data must be saved in this format _custom conf such as the changes of sip conf must be saved in persistent custom cf...

Page 129: ... conf special processing replace specified context Format as macro stdPrivacyexten exten s 1 Dial ARG2 20 p exten s 2 Goto s DIALSTATUS 1 exten s NOANSWER 1 Voicemail u ARG1 exten s NOANSWER 2 Goto default s 1 It mainly used for extensions conf modification Replace the context in extensions conf with user defined context 3 sip conf special processing replace the fields of register Configuration of...

Page 130: ...mPBX 36 User Manual Page 130 Format as hassip yes It means the all context except general in current configuration need to do the modification of hassip yes 5 reserve Finish ...

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