Welch Allyn Hillrom H12+, User Manual

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SERVICE AND SPARE PARTS
Assistance and Parts
If the product fails to function properly or if assistance, service or spare parts are required, contact the
nearest Welch Allyn Technical Support Center.
USA
Latin America
European Call Center
Italy
United Kingdom
France
Germany
Netherlands
1-800-535-6663
(+1) 305-669-9003
(+353) 46-90-67790
(+39) 051-298-7811
(+44) 207-365-6780
(+33) 1-55-69-58-49
(+49) 695-098-5132
(+31) 202-061-360
Canada
South Africa
Australia
Singapore
Japan
China
Sweden
1-800-561-8797
(+27) 11-777-7555
(+61) 2-9638-3000
(+65) 6419-8100
(+81) 42-703-6084
(+86) 21-6327-9631
(+46) 85-853-65-51
When calling, please be prepared to provide:

Product name and model number and complete description of the problem

The serial number of your product (if applicable)

The complete name, address and phone number of your facility

For out-of-warranty repairs or spare parts orders, a purchase order (or credit card) number

For parts order, the required spare or replacement part number(s)
Repairs
All repairs on products under warranty must be performed or approved by Welch Allyn. Unauthorized
repairs will void the warranty. In addition, whether or not covered under warranty, any product repair shall
exclusively be performed by Welch Allyn certified service personnel.
If your product requires warranty, extended warranty, or non-warranty repair service, please call first the
nearest Welch Allyn Technical Support Center. A representative will assist you in troubleshooting the
problem and will make every effort to solve it over the phone, avoiding potential unnecessary returns.
In case the return cannot be avoided, the representative will record all necessary information and will
provide a Return Material Authorization (RMA) number, as well as the appropriate return address. A
Return Material Authorization (RMA) number must be obtained prior to any return.
Packing Instructions:
Remove patient cable, battery, and Secure Digital memory card (as appropriate) prior to packing, unless
you suspect they are associated with the problem.
Whenever possible, use the original shipping carton and packing materials.
Include a packing list and the Welch Allyn Return Material Authorization (RMA) number.
It is recommended that all returned goods be insured. Claims for loss or damage to the product must be
initiated by the sender.