Welch Allyn 5002 Series, Service Manual

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105
Troubleshooting
Scale Troubleshooting
The following beeps occur when using the scale.
Sound Meaning
One beep Acknowledgment of a button press
Two beeps A zero weight is obtained and ready to take a measurement
Three beeps Weight reading is obtained and displayed
No print, four short
beeps
A print was requested, but valid weight is not displayed on the scale (for e.g.,
weight display “0.0”)
PRINT was pressed while the printer is in use
A print was requested, but print function is disabled in BMI calculation
No print, four long beeps There is an internal problem with the printer such as a jammed print head, out
of paper condition or disconnected cable
Four long beeps The battery is too weak to operate the scale
The scale has entered custom setup mode, factory mode, service mode and
calibration mode
Long/ short beeps There is a problem with the scale
Continuous long beep There is a problem with the scale
“
OFF SCALE PLEASE” Display (with beep for each word) message may be displayed on scales with ramps (e.g.
6002, 6702) if a patient is on the scale and the scale is on power up. This is due to the scale’s need to calibrate
with the ramps up or down.
Message Meaning
bAttrY Batteries’ power is insufficient to operate the scale
LoBATT Batteries’ power is insufficient to print
CAbLE The measurement board connection has been lost. A technician should ensure
the connection is seated properly on both ends
O-LOAd The patient exceeds the weight capacity of the scale
OFF SCALE PLEASE Remove the patient from the weighing platform if he or she stands on it before
scale shows “0.0” (in Wheelchair Scales only)
- - - - - - Stationary display indicates a negative weight. Ensure that there is nothing on
the scale and press ZERO to set the zero
ERR FD The scale’s factory database integrity is compromised
ERR DB The scale’s application database integrity is compromised
ERRoR The scale’s flash memory integrity is compromised
ERR AD The measurement board cannot be read
ERR AV
The measurement board’s version is wrong
ERR CL Measurement board error; weight display is blocked