78
EN
Description of the issue
Possible causes
Resolution
After switching the battery
on, the engine does not
provide pedal assistance.
1)
the
engine
cable
(waterproof connection joint)
is loose,
2) the brake lever is not
correctly returned to the
normal position, which forces
the switch off,
3) the battery fuse is blown,
4) the speed sensor is too far
away.
5) the connection between
the sensor and the controller
is not established or has a
faulty contact.
First, check that the battery is
charged. If not, charge it,
then:
1) check that the connection
is well established, without
any give,
2) carefully return the brake
lever to its normal position
without braking,
3) open the top of the battery
pack and check the condition
of the fuse. If it is blown,
contact your retailer or an
authorised professional for a
replacement,
4)
adjust
the
distance
between the sensor and the
magnetic tape so that it is not
more than 3 mm,
5) make sure that the
controller and the sensor are
connected properly.
Battery life is shorter (note:
battery
performance
is
directly influenced by user
weight, baggage, wind force,
type of road and constant
braking).
1) insufficient charge time,
2) the ambient temperature is
too low and influences the
functioning of the battery,
3) can be caused by frequent
hills or headwinds, as well as
roads in poor condition,
4) the tyre pressure is not
high enough (inflate them)
5)
frequent
stops
and
restarts,
6) the battery has been
stored without being charged
for a long time.
1)
charge
the
battery
following
the
instructions
(chapter D),
2)
in
winter
or
at
temperatures below 0°C,
your battery must be kept
indoors,
3) this is a normal cause and
the problem will be solved
with improved conditions,
4) inflate the tyres to a
pressure of 3.1 bar,
5) the problem will be solved
with the improvement of the
usage conditions,
6)
regularly
charge
the
battery in accordance with
the instruction manual. If this
does not solve the problem,
contact your retailer or a
qualified professional.
After connecting the charger,
the charging LEDs do not
light up.
1) problem with the electrical
outlet,
2) faulty contact between the
charger input socket and the
electrical outlet,
3) the temperature is too low.
1) check and repair the
electrical outlet,
2) check and fully insert the
plug,
3) charge indoors.
If the above solutions do not
work, contact your retailer or
a qualified professional.
