Centurion Water Heater- Edge [ii]: Install-Operation-Service
SECTION 10: TROUBLESHOOTING
OMM-0153_A
• 8/25/2022 Technical Support • (800) 526-0288 • Mon-Fri, 8 am - 5 pm EST Page 110 of 131
Centurion Troubleshooting Procedures
Fault
Probable Causes
Corrective Action
RESIDUAL
FLAME
1.
Defective Flame Detector.
1.
Replace Flame Detector.
2.
SSOV not fully closed.
3.
Wire strand from burner
head in contact with Flame
Detector
2.
Check open/close indicator window of Safety Shut-
Off Valve (SSOV) and ensure that the SSOV is fully
closed. If not fully closed, replace the valve and or
actuator.
Close the Gas Shut-Off Valve downstream of SSOV.
Install a manometer or gauge at the leak detection
port between the SSOV and Gas Shut Off Valve. If a gas
pressure reading is observed replace the SSOV Valve
and/or Actuator.
3.
Ensure Flame Detector is in good condition and is
not tilted inward toward burner head.
SSOV FAULT
DURING
PURGE
See SSOV SWITCH OPEN
SSOV FAULT
DURING
RUN
SSOV switch closed for 15
seconds during run.
1.
Replace actuator.
SSOV RELAY
FAILURE
1.
SSOV relay failed on IGST
board.
1.
Press CLEAR button and restart unit. If fault
persists, replace Ignition/Stepper (IGST) Board.
2.
Floating Neutral.
2.
The Neutral and Earth Ground are not connected at
the source and therefore there is a voltage
measured between the two. Normally this
measurement should be near zero or no more than
a few millivolts.
3.
Hot and Neutral reversed at
SSOV.
3.
Check SSOV power wiring.
SSOV
SWITCH
OPEN
1.
Actuator not allowing for
full closure of gas valve.
1.
Observe operation of the Safety Shut-Off Valve
(SSOV) through indicator on the Valve actuator and
ensure that the valve is fully and not partially
closing.
2.
SSOV powered when it
should not be
2.
If the SSOV never closes, it may be powered
continuously. Close the gas supply and remove
power from the unit. Refer fault to qualified service
personnel.
3.
Defective switch or
Actuator.
3.
Remove the electrical cover from the SSOV and
check switch continuity. If the switch does not show
continuity with the gas valve closed, either adjust or
replace the switch or actuator.
4.
Incorrectly wired switch.
4.
Ensure that the SSOV Proof of Closure switch is
correctly wired.
STEPPER
MOTOR
FAILURE
1.
Air/Fuel Valve unplugged.
1.
Check that the Air/Fuel Valve is connected to the
Edge Controller.
2.
Loose wiring connection to
the stepper motor.
2.
Inspect for loose connections between the Air/Fuel
Valve motor and the wiring harness.