
Centurion Water Heater- Edge [ii]: Install-Operation-Service
SECTION 10: TROUBLESHOOTING
OMM-0153_A
• 8/25/2022 Technical Support • (800) 526-0288 • Mon-Fri, 8 am - 5 pm EST Page 106 of 131
Centurion Troubleshooting Procedures
Fault
Probable Causes
Corrective Action
HEAT
DEMAND
FAILURE
1.
The Heat Demand Relays on
the Ignition/Stepper (IGST)
board failed to activate
when commanded.
1.
Press CLEAR button and restart the unit. If the fault
persists, replace Ignition/Stepper (IGST) Board.
2.
Relay is activated when not
in Demand.
2.
Defective relay. Replace IGST Board.
HIGH
EXHAUST
TEMPERATU
RE
1.
Poor combustion calibration.
1.
Check combustion calibration using procedures in
Section 5.4:
Combustion Calibration
of this
guide.
2.
Carboned heat exchanger
due to incorrect combustion
calibration.
2.
If exhaust temperature is greater than 200°F
(93.3°C), check combustion calibration. Calibrate or
repair as necessary.
HIGH GAS
PRESSURE
1.
Incorrect supply gas
pressure.
1.
Check to ensure gas pressure at inlet of SSOV does
not exceed 14” W.C. (3.49 kPa).
2.
Defective SSOV Actuator.
2.
If gas supply pressure downstream of SSOV Actuator
cannot be lowered to
below 2.5” W.C. (622 Pa)
; the
SSOV Actuator may be defective.
3.
Defective High Gas Pressure
switch.
3.
Remove the leads from the High Gas Pressure
switch. Measure continuity across the common (C)
and normally closed (NC) terminals with the unit not
firing. Replace the switch if continuity does not
exist.
HIGH
WATER
TEMP
SWITCH
OPEN
1.
Faulty Water temperature
switch.
1.
Test the temperature switch to insure it trips at its
actual water temperature setting.
2.
Incorrect PID settings.
2.
Check PID settings (Advanced Setup
→
Performance
→
Temperature Control, first 3 items). If the settings
have been changed, record the current readings
then reset to default values.
3.
Faulty shell temperature
sensor.
3.
Using the resistance charts in Appendix B:
Temperature Sensor Resistance/Voltage Chart
measure the resistance of Shell sensor and BTU
sensor at a known water temperature.
4.
Unit in Manual mode.
4.
If unit is in Manual mode, switch to Auto mode
(Diagnostic
→
Manual Run, Manual Mode).
5.
Unit setpoint is greater than
Over Temperature switch
setpoint.
5.
Check setpoint of unit and setpoint of Temperature
switch; Ensure that the temperature switch is set
higher than the unit’s setpoint.
6.
System flow rate changes
are occurring faster than
units can respond.
6.
If system is a variable flow system, monitor system
flow changes to ensure that the rate of flow change
is not faster than what the units can respond to.
HIGH
WATER
TEMPERATU
RE
1.
See High Water
Temperature Switch Open.
1.
See High Water Temperature Switch Open.
2.
Temp HI Limit setting is too
low.
2.
Check Temp HI Limit setting.