10
Troubleshooting
NOTICE
BEFORE DISCONNECTING ANY TUBES, MAKE SURE TO TURN OFF
WATER SUPPLY AND MAKE SURE THE SYSTEM IS DEPRESSURIZED
PROBLEM
CAUSE
SOLUTION
1. Low/Slow production
Low water pressure
Assure a minimum of 40psi incoming water pressure.
Watts sells a booster pump if home water pressure is low.
Make sure water supply is turned on and Adapt-A-Valve™ is
all the way open.
Crimps in tubing
Check tubing and straighten or replace as necessary.
Clogged pre-filters
Replace pre-filters.
Fouled membrane
Replace membrane and flow restrictor.
2. Milky colored water
Air in system
Air in the system is a normal occurrence with initial start up
of the RO system. This milky look will disappear during normal
use within 1-2 weeks. If condition reoccurs after filter change,
drain tank 1 to 2 times.
3. Water constantly running, unit will not shut off
Low water pressure
See #1 above
Crimp in supply tube
Check tubing and straighten or repair as necessary.
High water pressure
Check incoming water pressure to make sure it does not
exceed 80psi. A pressure relief valve may be necessary.
High pressure in Tank
Empty storage tank of water. Set tank air pressure between
5-7psi. See previous page.
Low Pressure in Tank
Use a Digital Air Gauge for best results. The empty tank
pressure should be 5-7psi. See Page 9.
4. Noise / Water from faucet vent hole or noise from in drain
line drain.
Crimp or restriction
Check tubing and straighten or repair as necessary.
Straighten all drain lines. Clear blockage. Cut off any
excess tubing
Drain tube clogged
Caused from dishwasher or garbage disposal.
Disconnect the
3
⁄
8
" black line at the drain, clean the
3
⁄
8
" black
line out with a wire, then reconnect. Blowing air through the
line will not always remove the clog.
5. Small amount of water in storage tank
System starting up
Normally it takes 4-6 hours to fill tank. Note: low incoming
water pressure and/or temperature can drastically reduce
production rate.
Low water pressure
See #1 above.
To much air in tank
Tank air pressure should be 5-7psi when empty of water.
If below 5psi, add air or bleed if above 7psi.
Check only when tank is empty of water. See previous page.
6. Low water flow from faucet
Check air pressure in tank
Use a Digital Air Gauge for best results. The empty tank
pressure should be 5-7psi. See Page 9.
For additional troubleshooting procedures visit PremierH2O.com or contact our Technical
Support team at 800-752-5582.
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