Page 29
TROUBLESHOOTING
Should you experience any problem, do not hesitate to contact your authorized
HOT SPRING
dealer. Here are some tips to help you to diagnose and rectify
some more common sources of trouble yourself, if you choose to do so.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem
Probable causes
Solutions
Entire spa is inoperative
• Power failure
• GFCI tripped
• Check power source
• Reset GFCI; call for service if it will not reset
Spa does not heat; jets and light operate.
Display shows“ *====”
POWER & READY icon flashes
• Pressure switch is open and should be closed
• Pressure switch senses flow through heater even
though the jet pump is off
• Check for clogged filter. The pressure switch will reset when the flow of water through the heater has
been restored. Call for service if the pressure switch trips frequently.
• Contact an Authorized Service Technician
READY icon flashes
• Control Sensor open or shorted
• Contact an Authorized Service Technician
Spa does not heat; jets and light operate.
Display shows "====="
POWER & READY icon flashes
• Pressure switch is closed and should be open
• Contact an Authorized Service Technician
Jets weak or surging
• Spa water level too low
• Filter clogged / suction screens clogged
• Jet nozzles closed / Air valve closed
• Add water
• Clean filters / Clean suction screens
• Open jet nozzles / Open air valve
Light inoperative
• Bad connection
• Contact an Authorized Service Technician
MOTO-MASSAGE (
SX
& TX
ONLY
)
jet
inoperative or erratic
• AIR CONTROL
valves closed
• Filter clogged
• Open
AIR CONTROL
lever
• Clean filter
Display shows “- - - - - “
(Entire spa is inoperative.)
POWER icon flashes
• Heater high-limit thermostat tripped
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filter. If tripping continues, call for service.
After filling or refilling the spa: a jet pump is
operating, but water is not flowing from any of
its jets.
• Pump is not properly primed.
1.
Turn off power to the spa at the breaker and remove the equipment compartment door.
2.
Loosen the union on the top of the pump(s) (as seen on page 8) to allow the air to escape,
the hand-tighten the union(s).
3.
Turn power back on, activate the pump and check to make sure union is tight enough to keep
it from leaking. Re-install pump and equipment doors.
OR:
Remove and reinstall the FROG cap.
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem
Probable causes
Solutions
Cloudy Water
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter
• Overused or old water
• Clean filters
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH and/or alkalinity to recommended range
• Run jet pump(s) and clean filters
• Drain and refill the spa
Water Odor
• Excessive organics in water
• Improper sanitization
• Low pH
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to recommended range
Chlorine Odor
• Chloramine level too high
• Low pH
• Shock spa with sanitizer
• Adjust pH to recommended range
Musty Odor
• Bacteria or algae growth
• Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill the spa
Organic buildup / scum ring around spa
• Build-up of oils and dirt
• Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and tile cleaner
to remove the scum, and refill the spa
Algae Growth
• High pH
• Low sanitizer level
• Shock spa with sanitizer and adjust pH
• Shock spa with sanitizer and maintain sanitizer level
Eye Irritation
• Low pH
• Low sanitizer level
• Adjust pH
• Shock spa with sanitizer and maintain sanitizer level
Skin Irritation / Rash
• Unsanitary water
• Free chlorine level above 5 ppm
• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use
Stains
• Total alkalinity and/or pH too low
• High iron or copper in source water
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
Scale
• High calcium content in water – total alkalinity
and pH too high
• Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off the scale,
refill the spa and balance the water
Service Information
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