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S
ERVICE
I
NFORMATION
GENERAL INFORMATION
Your
HOT SPRING
spa has been designed to provide years of trouble-
free use. As with any appliance, problems may occasionally occur that
require the expertise of a qualified service person. Though such simple
repairs as resetting a GFCI switch or breaker, high limit thermostat, or
pressure switch, or replacing a light bulb may not require a service call,
they may indicate that a more serious condition exists. These conditions
may require an experienced service person. Before calling for service,
please refer to the Troubleshooting Guide.
NOTE:
Always retain your original sales receipt for future reference.
GFCI AND HIGH LIMIT THERMOSTAT
If your spa fails to operate at any time, the following items should be
checked:
1. Check the power supply to the spa.
2. Check the GFCI (located at the end of the cord in standard models
or in the electrical subpanel in 30 amp converted models) and see
if it has tripped. If a GFCI has tripped, reset it. If it will not reset,
this may be an indication of a ground fault (short circuit) within the
electrical components. Contact an Authorized Service Technician for
a complete diagnosis.
3. If, upon checking the GFCI you find it has not tripped, check the
house breaker panel and ensure the main breaker for the electrical
circuit supplying the spa has not tripped. If it has, this is an indication
that either the circuit was overloaded or a ground fault exists
between the breaker panel and the spa receptacle. Contact a
qualified electrician.
4. If, upon checking the main house breaker, you find no failures,
the heater high-limit thermostat should be checked. Tripping of
the heater high-limit thermostat is normally a result of one or a
combination of any of these problems: 1) blockage within the system
plumbing, 2) switch malfunction in the heater circuit, or 3) the low
speed mode of the jet pump is not functioning.
5. If the heater high-limit has tripped, the control panel display will
display - - - - -. Reset the heater high-limit by allowing the water to
cool and disconnecting power to the spa for at least thirty seconds. If
the heater high-limit continues to trip, contact an Authorized Service
Technician for a complete diagnosis.
If the spa does not function and the GFCI or GFCI breaker and heater
high-limit have not tripped, then the problem should be referred to an
Authorized Service Technician. Refer to the Troubleshooting Guide for
additional service information.
MISCELLANEOUS SERVICE
INFORMATION
The jet pump is equipped with an overload cut-off switch, which is
designed to protect the pump from overheating. If the pump shuts itself
off in a new spa, it is usually the result of one, or a combination of, the
following factors:
High Temperature:
During the summer months, especially in warmer
climates, the ambient temperature contributes to excessively high
temperatures within the equipment compartment.
Improper House Wiring:
If the spa is not connected to a dedicated
circuit, or is connected to an extension cord, or the house wiring is
undersized, the pump may starve for voltage and therefore may draw
more amperage and generate excessive heat. This will often cause the
circuit breaker to trip repeatedly.
IMPORTANT
:
1. If the pump is shutting down due to excessive heat, make sure the
equipment compartment has adequate ventilation. The air gap at
the bottom and the jet pump vent at the bottom left corner must not
be blocked. Should your jet pump continue to shut off after short
periods of use, contact a qualified service technician.
2. The
HOT SPRING
spa is equipped with a safety suction spring
valve which will break the prime of the jet pump if both suction
fittings are obstructed.
ACTS INVALIDATING WARRANTY
The limited warranty is void if the
HOT SPRING
Spa has been
subjected to alteration, misuse or abuse, or if any repairs on the spa
are attempted by anyone other than an authorized representative of
WATKINS WELLNESS
. Alteration is defined as any component or
plumbing change, electrical conversion, or the addition of any non-
approved sanitation, or water purification device, or heating system
which contributes to a component failure, unit failure, or unsafe
operating condition. Misuse and abuse shall include any operation of
the spa other than in accordance with
WATKINS WELLNESS
printed
instructions, or use of the spa in an application for which it is not
designed; specifically: use of the spa in a non-residential application;
damage caused by operation* of the spa at water temperatures outside
the range of 35°F and 120°F (2°C and 49°C); damage caused by a
dirty, clogged, or calcified filter cartridge; damage to the spa surface
caused by the use of Tri-Chloro Chlorine, BCDMH, chemical tablets in a
floater, acid, or any other spa chemicals, or spa surface cleaners which
are not recommended by
WATKINS WELLNESS
; damage caused by
allowing undissolved spa sanitizing chemicals to lie on the spa surface
(no spa surface material can withstand this kind of abuse); damage
to components or spa surface caused by improper water chemistry
maintenance; and damage to the spa surface caused by leaving the spa
uncovered while empty of water and in direct exposure to sunlight (this
may cause solar heating distress in warm weather regions). These are
considered abuses and may invalidate this warranty.
*Operation of the spa
DOES NOT
mean “use” of the spa!
WATKINS
WELLNESS
does not recommend using the spa if the water
temperature is above or below the spa’s control panel temperature
range.
DISCLAIMERS
WATKINS WELLNESS
shall not be liable for loss of use of the
HOT
SPRING
spa or other incidental or consequential costs, expenses, or
damages, which may include but are not limited to, the removal of a
permanent deck or other custom fixture. Any implied warranty shall have
a duration equal to the duration of the applicable warranty stated above.
Under no circumstances shall
WATKINS WELLNESS
, or any of its
representatives, be held liable for injury to any person, or damage to any
property, however arising.
Service Information
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