Watex WATEX CMS-10, Installation And Operation Manual, Page: 17 / 18

WATEX Ltd., Latvia, Riga, Ganibu dambis 27 k-5, info@watex.eu , Tel. +371 67381989, www.watex.eu
17
PROBLEMS AND SOLUTIONS
Problem Possible cause Solution
1. The timer does not display time a. transformer not connected a. reconnect
b. No voltage in electrical outlet b. Repair the outlet or use a working outlet
c. transformer failure c. Replace transformer
d. Electronic plate damaged d. Replace electronic plate
2. The timer does not display the
correct time a. Connection jack disconnected a. Try another jack
b. power failure b. Re-set time
c. Electronic plate damaged c. Replace electronic plate
3. It does not display ''softening",
when the water is flowing a. Water flows through the bypass
and not through the filter a. switch the bypass
b. meter disconnected b. reconnect the meter to the electronic board
c. Meter turbine jammed / stopped c. Remove the meter and check if there is some
foreign material
d. meter damaged d. Replace meter
e. Electronic plate damaged e. Replace electronic board
4. Control valve starts
regeneration at wrong time a. There has been a power outage a. set the correct time in the control valve.
b. the time set not correctly b. set the time correctly
c. wrong regeneration time c. re set regeneration time
d. Control valve set for immediate
regeneration d. Check the control valve setting of recovery time
options.
5. An error with the code number
1001 or E1 – It is not possible
to identify the start of
regeneration
1002 or E2 – unexpected stop
1003 or E3 – Motor runs too long,
out of adjustment trying to reach
the next regeneration cycle
position
1004 – Motor runs too long, out
of adjustment, trying to reach the
starting position
If some other code shows up,
contact the manufacturer. a. Control valve has just been
served a. for 3 seconds Press NEXT and REGEN or pull-
out wire (black) from the power supply and
reinsert to set the control valve
b. control valve jammed b. Check piston and spacer block if they are not
stuck
c. High drive forces on the piston c. Replace piston and spacer block components
d. control valve plunger is not in
home position
d. for 3 seconds Press NEXT and REGEN or pull-
out wire (black) from the power supply and
reinsert to set the control valve
e. motor is not fully inserted in
order to achieve the drive gears,
motor wires damaged or
disconnected, motor failure e. Check motor and wires. Replace motor if
necessary
f. The drive label damaged or dirty,
the mechanism is missing or
damaged f. Replace or clean the drive mechanism.
g. The drive base inserted into plate
incorrectly g. Thoroughly check the drive bracket
h. Electronic plate is damaged or
defective h. Replace electronic plate
i. Electronic plate is incorrectly
connected to the base of the drive i. Make sure that the electronic circuit board is
properly connected to the drive bracket.
6. Control valve stopped during
regeneration a. Motor does not run a. Replace motor
b. No voltage in the socket b. repair the socket or use working socket
c. adapter (transformer) damaged c. Replace transformer
d. electronic plate damaged d. Replace electronic plate
e. Faulty actuator or drive cover
part e. Replace actuator or drive cover part