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QS3200 User’s Manual
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go to next step. If the problem is corrected, the Waters’ QS3200 switch and its associated cables are
functioning properly.
6. If the problem continues, contact Waters Network Systems Customer Service at 800.328.2275 or email
[email protected] for assistance.
When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following points:
a. The nature and duration of the problem
b. Situations when the problem occurs
c.
The components involved in the problem
d. Any particular application that, when used, appears to create the problem
2. An accurate list of Waters Network Systems product model(s) involved. Include the date(s) that you purchased
the products from your supplier.
3. It is useful to include other network equipment models and related hardware, including personal computers,
workstations, terminals and printers; plus, the various network media types being used.
4. A record of changes that have been made to your network configuration prior to the occurrence of the problem.
Any changes to system administration procedures should all be noted in this record.
5.2
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA) number. To obtain an RMA
number, call Waters Network Systems Customer Service at 800.328.2275 during business hours in 8:00 am to 5:00
pm (CT) email [email protected]. When calling, please have the following information readily available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Invoice Number
Packing List Number (or Sales Order Number)
Date of installation
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will repair products that
are under
warranty at no charge, and will return the warranty-repaired units to the sender with shipping charges prepaid (see
Warranty Information, Appendix A, for complete details). However, if Waters cannot duplicate the problem or
condition causing the return, the unit will be returned as:
No Problem Found
.
Waters Network Systems reserves the right to charge for the testing of non-defective units under warranty. Testing
and repair of product that is not under warranty will result in a customer (user) charge.
