GUARANTEE CLAIM PROCEDURE
If you believe the product is not operating correctly, phone the helpline number 01883
730339. Most problems with pumps can be eradicated by adjustments to the pump or
installation. Please have to hand your:-
Guarantee acknowledgement.
If the product has not
as yet been registered, or the acknowledgement has been mislaid please have to hand your:-
Proof of purchase, Pump type
(to be found on top label),
Pump serial number
(to be found
on top label).
DO NOT REMOVE THE PUMP FROM ITS INSTALLATION AS THIS WILL INVALIDATE THE
GUARANTEE
.
A large percentage of pumps removed from site and returned to us work perfectly when
tested in our laborator y. This makes it very difficult for us to help you solve the problem long
term. Sometimes the product is just not suitable for the application. It helps us to help you
if we can obtain details of the application.
It is also ver y useful to have digital photographs of the installation e--mailed to
[email protected] prior to contacting us. These photographs should show as
much of the installation as possible, in particular:- The pump and hoses, the connection to
the cylinder, the connection to the cold water tank, the top label on the pump, the proof of
purchase.
If an engineer’s site visit call is required there must be an adult on site during the visit.
Site visits to products malfunctioning that are covered by the terms of this guarantee will
be provided free of charge. Site visits to products outside the terms of this guarantee will
be on a chargeable basis for parts and labour and must be paid for at the time of the site
visit.
Watermill Products Limited
Watermill House
Fairview Industrial Estate
Holland Road
Hurst Green
Oxted
Surrey RH8 9BD
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