9
PROBLEM
PROBABLE CAUSE
SOLUTION
There is enough
water in the Water
Reservoir but the
“Water” indicator
light comes on and
the ice maker will
not work
The Water Filter on the
bottom of the Water
Reservoir may be blocked
Remove the Water Filter and clean it.
After following the procedure outlined in
point 9 under “Using your Ice Maker”
Section, if your ice maker still does not
start producing iceplease try the following
2 procedures:
1. Folow the steps outlined in point 9 then
wait approxiamately 5 - 10 minutes and
press the “Power” button again.
2. Uplug the ice maker’s power supply,
wait approxiamately 5-10 minutes, plug
the power supply back in and follow the
steps outlined in point 9
There is not enough
ice blocks in the ice
basket, but the “Ice
Full” indicator light is
on
The ice cubes being formed
may be touching the sensor
when the ice shovel pushes
the ice cubes into the ice
basket
Make sure the unit is ina an area where
the temperature is above 5°C
The Room temperature
may be too low, around 5°C
Remove te ice cubes fromteh ice basket,
wait a few minutes to allow the sensor to
warm up and restart the ice maker
Ice cubes are
sticking together
The ice cycle is too long
Stop the ice maker, and restart it after the
ice blocks melt. Select the small ice button
Water temperature in inner
tank is too low
Change the water in the inner tank.
Temperature of water should be between
8˚C & 32˚C
PROBLEM
PROBABLE CAUSE
SOLUTION
The ice making cycle
is normal but no ice is
being produced
Ambient temperature or
water temperature in the
inner tank is too high
Refrigerant liquid leakage
Pipe in the cooling system
is blocked
Ambient temperature surrounding the unit
is above 32°C, move to a cooler area and
replace water in the tank with cooler water
Please contact the service agent
Please contact the service agent
“Water” indicator light
is on
Water Level in the Water
Reservoir is low
Stop the ice maker, fill with water and then
restart the ice maker
“Ice” indicator is on
There is too much ice in
the ice basket
Remove ice from the ice basket
The “Water” & “Ice”
indicator lights are
flashing
The ice shovel cannot
move
Check the ice shovel to ensure there is no
obstruction, otherwise consult a qualified
technician
8. Troubleshooting
Ice Maker is Leaking
The Water Drain Cap may
not be properly tightened
Tighten the Drain Cap
Ice Cubes are melting
Location of the Ice Maker
may cause temperature
changes. Constant Opening
and Closing the Ice Maker
Lid may also cause
temperature fluctuations.
Leaving ice in the Ice Maker
for extended periods of time
may also result in the
appliance recycling the ice
by melting it down and
making a new batch.
Make sure the ice maker is always placed
in a temperature controlled area.
Avoid constantly opening and closing the
Ice Maker lid
Transfer ice blocks from the Ice Maker to
another container and store in a cooler or
freezer to avoid constant recycling of the
ice.
Ice block sizes are
inconsistent
The Ice Bucket may not
be level
Adjust the Ice Bucket and make sure it is
level, also ensure teh IceMaker is on a
level surface.
10
