Water Specialist WS1HR, Instruction Manual

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WS1HR & WS1.25HR Manual Page 51
Table 10
Troubleshooting Procedures
Problem Possible Cause Solution
1. Timer does not display
time of day
a. AC Adapter unplugged a. Connect power
b. No electric power at outlet b. Repair outlet or use working outlet
c. Defective AC Adapter c. Replace AC Adapter
d. Defective PC board d. Replace PC board
2. Timer does not display
correct time of day
a. Switched outlet a. Use uninterrupted outlet
b. Power outage b. Reset time of day and replace battery
c. Defective PC board c. Replace PC board
3. No softening/fi ltering
display when water is
fl owing
a. Bypass valve in bypass position a. Put bypass valve in service position
b. Meter connection disconnected b. Connect meter to PC board
c. Restricted/stalled meter turbine c. Remove meter and check for rotation
or foreign material
d. Defective meter d. Replace meter
e. Defective PC board e. Replace PC board
4. Control valve regenerates
at wrong time of day
a. Power outages a. Reset control valve to correct time of
day and replace battery
b. Time of day not set correctly b. Reset to correct time of day
c. Time of regeneration incorrect c. Reset regeneration time
d. Control valve set at “on 0”
(immediate regeneration)
d. Check control valve set-up procedure
regeneration time option
e. Control valve set at
on 0
e. Check control valve set-up procedure
regeneration time option
5. ERROR followed by code
number
Error Code 1001 -Unable to
recognize start of regeneration
Error Code 1002 –
Unexpected stall
Error Code 1003 – Motor ran
to long, timed out trying to
reach next cycle position
Error Code 1004 - Motor ran
to long, timed out trying to
reach home position
If other Error Codes display
contact the factory.
a. Control valve has just been
serviced
a. Press NEXT and REGEN for 3 seconds
or unplug power source jack (black
wire) and plug back in to reset control
valve
b. Foreign matter is lodged in control
valve
b. Check piston and spacer stack assembly
for foreign matter
c. High drive forces on piston c. Replace piston(s) and spacer stack
assembly
d. Control valve piston not in home
position
d. Press NEXT and REGEN for 3 seconds
or unplug power source jack (black
wire) and plug back in to reset control
valve
e. Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure
e. Check motor and wiring. Replace
motor if necessary
f. Drive gear label dirty or damaged,
missing or broken gear
f. Replace or clean drive gear
g. Drive bracket incorrectly aligned
to back plate
g. Reseat drive bracket properly
h. PC board is damaged or defective h. Replace PC board
i. PC board incorrectly aligned to
drive bracket
i. Ensure PC board is correctly snapped
on to drive bracket