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23
JET ORIFICE CLEANING
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shapes or behavior, or if burner fails to ignite properly,
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may require cleaning. The appliance can be cleaned by
carefully removing the logs and media to allow access to
burner. Use a brush to carefully remove dust, spider webs
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service technician of the air-intake is required to ensure
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Use a wire or small puncture tool and carefully insert in
jet. Tool should be size of a small paper clip. If evidence
of damage, burner must be replaced with the appropriate
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PILOT ASSEMBLY/THERMOCOUPLE CLEANING OF SOOT
Every six months or as needed, remove media, lava rock,
or glass from around the pilot assembly. Clean the ther-
mocouple of any soot using soft brush. Be careful not to
damage the igniter element. Be sure when returning your
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the jets as mentioned on page 6.
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covers 3/8” to 1/2” of the thermocouple. Cleaning of pilot
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For Push Button only, visually inspect electrode and jet
used for conductivity regularly to make sure it is free of
debris and soot. Soot build up or obstructions of any kind
can reduce effectiveness of spark. Without a strong spark,
burner will not light. If spark is not strong enough, clean
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paper, gently remove any rust from electrode. If spark
is still not strong enough to light burner, check/replace
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the spark electrode.
TROUBLESHOOTING
MATCH LIT / PUSH BUTTON
Below are some potential causes and countermeasures to
the symptoms listed:
•
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• Low or Weak Flame - Verify correct gas pressure using
the Water Column Pressure Chart.
•
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check jets for obstruction.
• Fire feature is making a whistling sound - Make sure
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bends, and installed correctly. Check the pressure to
be sure it is within recommended ranges.
•
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if these suggestions do not solve the issue.
ELECTRONIC IGNITION SYSTEMS
Below are some potential causes and countermeasures to
the symptoms below.
• No Pilot Flame - Pilot sparks or glow plug glows but
pilot won’t light.
o Air in the gas line. If this is a new install it may take
several attempts to purge the air.
o Debris is in the gas line. Clear the gas line.
o Water/Moisture is in the gas line. Clear the gas line.
o
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sure.
o
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clean.
o Electrical current is not strong enough to support
igniter – either spark on spark igniter isn’t strong
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glow plug is not getting hot enough to ignite pilot
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o Improperly applied media.
o Wind conditions might be too severe.
• No Main Burner - Pilot lights but main burner will not
light.
o
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pressure.
o
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o Dirty thermal sensor. Clean using soft brush.
o
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burner, purge water and air from gas lines or in the
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• Main Burner Turning On and Off Intermittently
o
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as described in the maintenance section.
o Improperly applied media - Make sure your media
is not covering the pilot assembly and that your
logs are not placed over or too near the wind cage.
o
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pressure by checking at the gas stub to the pit and
the Water Column Pressure Table.
o Thermal sensor is dirty or defective - Gently clean
thermal sensor, or change the pilot assembly.
o
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located 4-6” inside the pit, and be sure the wind
conditions are not too severe for safe use.
o Fire Feature is Making a Whistling Sound - Make
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there are no kinks or tight bends in the line. If the
whistling sound is coming from the jets, please
check your pressure against the Water Column
Pressure Table in this manual to make sure it is
within recommended ranges. Adjust as needed.
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If replacement parts are required – contact your retailer
or licensed technician for authorized replacement parts.
Warranty is null and void if unauthorized parts are used.