Fault Finding
18
This section provides an easy reference guide to the more common problems that may occur during
operation of your appliance. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers most common problems reported, you may encounter a problem not covered
in this section. In such instances, please contact your local authorised service agent who will make every
effort to help you identify and resolve the problem. Please note that the service agent will require the
following information:-
Model Trade Name and Serial Number of Appliance. (Both can be found on Technical
Data Plate located on appliance).
NOTE: Components having adjustments protected (e.g. paint sealed) by the manufacturer, are only
to be adjusted by an authorised service agent. They are not to be adjusted by an
unauthorised service person.
Fault
Possible Cause
Remedy
Pilot won’t light.
No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is turned
‘On’, and bottles are not empty.
Call service provider.
Pilot goes out when gas control
knob released.
Releasing knob before thermo-
couple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to gas
control is loose or faulty.
Thermocouple faulty.
Hold knob in for at least 20
seconds following ignition of pilot.
Clean or replace pilot injector.
Tighten thermocouple connection.
Inspect and replace if not in good
working order.
Call service provider.
Element does not work when
turned ‘ON’.
Check individual fuses located
behind control panel.
Check for an electrical short by
checking there is NO continuity
between any "phase in" line and
metal appliance body itself.
Check for item failing (element,
control etc) by using a multi-
meter as shown on following
pages.
Replace blown fuse.
Call service provider.
Call service provider.
Main burner will not light.
Incorrect supply pressure.
Faulty gas control.
Call service provider.
Complete power failure of
appliance.
Check fuse connection at the
mains supply.
Ensure that the fuse size is
correct to carry the load.
Check for an electrical short to
the appliance.
Replace blown fuse.
Carry out continuity and resistance
check on appliance.
Call service provider.
