26
Error Code
Possible Cause
Solution
1L
Water heater has buildup of lime deposits.
Contact a dealer or qualified service
technician.
05
Air intake or vent exhaust opening may be
blocked.
Remove any blockage. (Air intake requires
12 in. [30 cm] of clearance.)
The vent pipes on the vent termination
may not be connected properly.
Contact a dealer or qualified service
technician.
11
The gas shut-off valve is not fully opened.
Check shut-off valve and open completely.
12
Gas service has been interrupted.
Contact your gas utility company.
LP gas is running low (LP models only).
Refill or replace your LP gas container.
13
If this code is still displayed after taking
the numbered steps above.
Contact a dealer or qualified service
technician.
14
Water heater is overheating.
Contact a dealer or qualified service
technician.
15
The heat exchanger is too hot.
Check for blockage in the vent. Contact a
dealer or qualified service technician.
29
Neutralizer is clogged.
Contact a dealer or qualified service
technician.
31
Faulty inlet thermistor.
Contact a dealer or qualified service
technician.
33
Faulty outlet thermistor.
Contact a dealer or qualified service
technician.
61 or 99
Faulty blower motor.
Contact a dealer or qualified service
technician.
65
Faulty water flow solenoid.
Contact a dealer or qualified service
technician.
92
The neutralizer needs to be replaced soon. The unit can be used for a while, but
contact a dealer or qualified service
technician.
93
The neutralizer must be replaced.
The unit cannot be used until the neutral-
izer is replaced. Contact a dealer or quali-
fied service technician.
P1
Not enough water flow to operate the unit.
Increase the water flow from the fixtures.
Service Information
Service Error Code Chart (cont.)
Care Instructions
CARING FOR YOUR WATER HEATER
1.
All questions, adjustments, repairs, and/or
routine maintenance should be directed to
your installer, plumbing contractor, or licensed
service agent. If your contacts have moved or
are not available, please refer to the telephone
directory, commercial listings, or local utility
company for qualified service assistance.
2.
If your problem has not been solved to your
satisfaction, contact the Rheem National
Service Department at the following address:
Rheem
National Service Department
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-800-432-8373
When contacting the manufacturer, the
following information will be requested:
A.
Model and serial number. (See page 8 or the
ratings plate on the front of the water heater.)
B.
Address where the water heater is located.
C.
Name and address of installation contractors
(page 8) and all qualified service companies
that have worked on the water heater.
D.
Original installation date. (See page 8.)
E.
Dates any service or preventive maintenance
was performed.
F.
Details of the persisting problem.
G.
List of businesses that have tried to fix this
problem, along with dates of service.
Call for Assistance
IF YOU NEED SERVICE
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