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WARNING: Do not attempt to convert this water heater for use with a different type of gas other than the type shown 

on the rating plate. Such conversion could result in hazardous operating conditions.

Gas Supply

The supplied Manual Gas Appliance Shutoff 
Valve must be installed at the gas connection of 
the water heater at the time of installation (see 
diagram to the left).

The branch gas supply line to the water heater 
should be a minimum of 3/4” black steel pipe 
or other approved gas piping material.

A ground joint union or ANSI design certified 
semi-rigid or flexible gas appliance connector 
should be installed in the gas line close to the 
water heater. The National Fuel Gas Code 
(NFGC) ANSI Z223.1 and CAN B149 code 
mandates a manual gas shut-off valve: See 
NFGC & B149 for complete instructions.

If flexible connectors are used, the maximum 
length shall not exceed 36” (91 cm).

If lever type gas shut offs are used, they shall 
be approved/certified gas cocks..

Compound used on the threaded joints of the 
gas piping must be of the type resistant to the 
action of LP gas. Use compound sparingly on 
male threads only. 

A sediment trap should be installed at the 
bottom of the gas line.

Do not use excessive force (over 31.5 ft lbs. 
[42.7 Nm]) in tightening the pipe, particularly if 
teflon pipe compound is used, as the unit may 
be damaged.

The inlet gas pressure to the water heater must 
not exceed 10.5” w.c. (2.6 kPa) for natural or 
13” w.c. (3.2 kPa) for LP gas. For purposes 
of input adjustment, the minimum inlet gas 
pressure (with main burner on) is shown on 
the water heater rating plate. If high or low gas 
pressures are present, contact your gas supplier 
for correction.

NOTICE:

 To ensure proper operation of the 

heater the gas pipe and gas meter must be sized 
correctly.

Gas piping shall be in accordance with local, 
utility company requirement and/or in the 
absence of local codes, use the latest edition of 
the National Fuel Gas Code. In Canada, the latest 
edition of CSA B149.1 Natural Gas and Propane 
installation code.

Manual

Gas

Supply

Line

Shutoff

Manual Gas

Appliance

Shutoff

Union

Sediment Trap

Cap

(Valve)

(Supplied)

Leak Testing

The water heater and its gas connections must 
be leak tested at normal operating pressures 
before it is placed in operation.

  

 Turn on the gas shut-off valve(s) to the 
water heater.

   

Use a soapy water solution to test for 
leaks at all connections and fittings. 
Bubbles indicate a gas leak that must 
be corrected.

 

The factory connections should also be leak 
tested after the water heater is placed in 
operation.

WARNING: Never use 

an open flame to test for 
gas leaks, as property 
damage, personal injury, 
or death could result.

Pressure Testing the Gas Supply System

The water heater and its manual gas shut-
off valve must be disconnected from the gas 
supply piping system during any pressure 
testing of the system at pressures in excess 
of 1/2 psi (14” w.c. [3.5 kPa]).

The water heater must be isolated from the 
gas piping system by closing the manual gas 
shut-off valve during any pressure testing of 
the gas supply piping at pressures equal to or 
less than 1/2 psi (14” w.c. [3.5 kPa]).

WARNING: Install a gas 

pressure regulator, in the 
gas supply line, which does 
not exceed the maximum 
supply pressure.

DO NOT use an industrial 
type gas regulator.

This water heater is certified for installations 
up to 3,280 feet (1000 m) above sea level. 
The input rating of this water heater is based 
on sea level operation. At higher 
elevations, the actual input rate may be 
lower than the value listed on the rating 
label.

NOTICE: For installations above 3,280 
feet (1,000 m) elevation, contact a quaili-
fied service technician to make the proper 
altitude adjustment.  See page 31 for ad-
ditional information.

Do not install this water heater at eleva-
tions above 3,280 feet (1,000 m) without 
making the proper adjustment. Please 
contact your installer, local gas supplier, 
place of purchase or the Customer Service 
phone number as listed in this Use & Care 
Manual for more information. 

High Altitude

14

Summary of Contents for PH2-20R OFN (Natural Gas)

Page 1: ...ater and two to the owner operator to explain the features operation safety precautions maintenance and troubleshooting of the water heater This manual also includes a parts list It is very important...

Page 2: ...r heater You ll find many answers to common problems in the Troubleshooting Guide If you review the chart of Troubleshooting Tips first you may not need to call for service READ THIS MANUAL Your safet...

Page 3: ...e not limited to adhesives solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near...

Page 4: ...achieved with the Bath USC 117 or USC2 117 remote control Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water...

Page 5: ...e or LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level Before attempting to light the water heater make sure to...

Page 6: ...ntial water heaters of a capacity greater than 52 gallons or tankless style consult the local building jurisdiction code for acceptable bracing procedures Have the installer show you the location of t...

Page 7: ...which may result in severe burns death or property damage The water heater must be located so it is not subject to physical damage for example by moving vehicles area flooding etc The water heater sh...

Page 8: ...m a neighbor s phone Follow the gas supplier s instructions l If you cannot reach your gas supplier call the fire department l Do not return to your home until authorized by the gas supplier or fire d...

Page 9: ...level 12 inches 30 cm above anticipated snow level B Clearance to window or door that may be opened 6 inches 15 cm for appliances 10 000 Btuh 3 kW 12 inches 30 cm for appliances 10 000 Btuh 3kW and 10...

Page 10: ...ccidental contact with people and pets Install outdoor water heater such that air inlet and flue outlet is above anticipated snow level 1 8 m If soffit vent is too close block off and install new vent...

Page 11: ...of 0 66 gpm 2 5 lpm A water pressure of 40 psi 276 kPa is required to achieve maximum flow rate To maintain proper performance ensure sufficient water supply pressure The Required Water Pressure Min O...

Page 12: ...heck Valve between the water heater and the water shutoff valve see the top left diagram The following should be addressed in regards to the HOT WATER OUTLET Connections between the water heater and p...

Page 13: ...e relief valve and discharge line The end of the discharge line should not be threaded or concealed and should be protected from freezing No valve of any type restriction or reducer coupling should be...

Page 14: ...of the National Fuel Gas Code In Canada the latest edition of CSA B149 1 Natural Gas and Propane installation code Manual Gas Supply Line Shutoff Manual Gas Appliance Shutoff Union Sediment Trap Cap...

Page 15: ...nd electrical grounding must comply with local codes or in the absence of local codes with the latest edition of the National Electrical Code ANSI NFPA 70 or in Canada Canadian Electrical Code CSA C22...

Page 16: ...r the base plate Ensure the projections in the base plate fit into the housings in the remote control Fix the control to the base plate at the bottom of the remote control using the screw provided Pro...

Page 17: ...NTMODELONLY POURMOD LE VENTDIRECTSEULEMENT SW3 SW2 SW1 U 2 1 S 1 3 2 W W 12 3 4 I J H F W W 2 3 4 1 B R Y O W BR BK 1 2 3 4 5 6 7 8 R Y O W BR BK 1 2 3 4 5 6 7 8 C 9 R BR BK BK W BK W 1 2 3 4 Y W BK 1...

Page 18: ...ufacturer s instructions Outdoor Models Discharge Line To Suitable Drain To Hot Water Faucet s Relief Valve Union Drain Valve 6 15 cm Air Gap Manual Gas Appliance Shut off supplied Flue Terminal Trap...

Page 19: ...tandby heat loss encountered with storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect c...

Page 20: ...nd piping Water connections tight and free of leaks Water filter is clean and in place Materials used are as instructed in this manual Water pipes are insulated and protected from freezing C Gas Suppl...

Page 21: ...s label 2 Turn off all electric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait...

Page 22: ...s to the water heater If there is any difficulty in understanding or following the Operating Instructions or the Care and Cleaning section it is recommended that a qualified person or serviceman perfo...

Page 23: ...above 112 F 44 C when a hot water faucet is in the open position Notice The factory setting allows operating temperatures between 100 F 38 C and 120 F 49 C Temperatures of 85 F 29 C and up to140 F 60...

Page 24: ...ater heater discharges periodically this may be due to a problem in the water system Contact the water supplier or your plumbing contractor on how to correct this DO NOT plug the relief valve outlet R...

Page 25: ...NOT scrub the appliance with a brush Use only mild soapy water other cleaners may damage the surface of the water heater DO NOT remove any label including the rating plate while cleaning or servicing...

Page 26: ...ter may be exposed to freezing conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of vent...

Page 27: ...Valve Malfunctions if applicable Check and replace if necessary Error code displayed on remote control See instructions for Error Code and if required contact a dealer for service Not enough water de...

Page 28: ...in Gas Line Power supply not grounded Low inlet gas pressure due to improper sizing Wrong gas type Open the Gas shutoff valve fully Contact gas utility company Fill up LP Gas container or replace with...

Page 29: ...as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified serv...

Page 30: ...econds Number 120 on the display of the remote control will begin to blink While the number is blinking push the UP arrow temperature adjustment button and the Down arrow temperature adjustment button...

Page 31: ...ay not function properly NOTICE If the water heater is installed less than 3 280 feet 1 000m no action is required How to adjust the DIP switch on the PCB for high altitude installation Check the alti...

Page 32: ...act the Manufacturer s National Service Department at the following address 1241 Carwood Court Montgomery AL 36117 Phone 1 800 432 8373 When contacting the manufacturer the following information will...

Page 33: ...line without the use of a temperature sensor timer or a continuously operating pump All Applicable Warranty Periods will be limited to one 1 year from the Effective Date if the water heater is instal...

Page 34: ...ter heater or component part s Paloma will not reimburse any party for these or any other fees not specifically covered in this Limited Warranty document HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE Any cl...

Page 35: ...ich the defective part was removed or the date of purchase of the part If it was purchased separately to establish the In warranty status of the defective component part If Paloma determines that the...

Page 36: ...Imported by Efficient Technology Sales LLC 5350 Joliet Street Unit 2 Denver CO 80239 USA PRINTED IN USA WA 1109...

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