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11

Water Supply Connections

IMPORTANT: Do not 
apply heat to the HOT or 
COLD water connections. If 
sweat connections are used, 
sweat tubing to adapter 
before fitting adapter to 
the  water connections on 
heater. Any heat applied 
to the water supply fittings 
will permanently damage 
the internal components 
of the water heater.

Mounting the Water Heater

Make sure the location of the appliance allows 
for easy access and operation.

Wall studs should be utilized when mounting 
the water heater to the wall. Alternately, a 
suitable piece of wood may be placed inside 
or outside of the wall to span the distance 
between the wall studs. Fasten the water 
heater mounting brackets to the wood.

In case of dry wall or concrete wall, use 
drywall anchors or lag bolts.

The water heater requires 120VAC/60Hz. 
Have a receptacle with ground terminal near 
the water heater. A power supply cord is not 
supplied with the water heater. Install a wood 
screw for the upper bracket with a clearance 
of 1/8” (.32 cm) between the wall and the 
screw head. Hang the center of the upper 
bracket on the screw.

Using a wood screw and a washer, affix the 
lower bracket to the wall (Left and Right). 
Repeat to affix the top bracket.

Upper Bracket

Washer

Washer

Wood 
Screw

Wood 
Screw

Wood 
Screw

Lower Bracket

1/8" (.32 cm)

Clearance

Plumbing should be carried out by a qualified 
plumber in accordance with local codes.

Use approved plumbing materials only.

The diameter of the pipe lines should be a 
minimum of 3/4”.

To conserve energy and to prevent freezing, 
insulate both cold and hot water supply 
lines. DO NOT cover the drain or pressure 
relief valve.

To ensure proper operation of the water 
heater, the following water pressure guidelines 
should be followed:

  

Operation of the water heater requires the 

minimum water pressure of 14 psi (97 kPa) 
and a minimum water flow rate of 0.66 
gpm (2.5 lpm).

  

A water pressure of 40 psi (276 kPa) is 

required to achieve maximum flow rate.

  

To maintain proper performance, ensure 

sufficient water supply pressure. The 

Required Water Pressure = Min. Operating 
Water Pressure (14 psi [97 kPa]) + Pipe 
Pressure Loss + Faucet and Shower 
Pressure Loss + Safety Margin (more than 
5 psi [34 kPa]).

  

To supply hot water to upper floors, 

additional water pressure (0.44 psi/ft 
[10 kPa/m]) must be ensured. The 
measurement should be calculated by the 
distance between the water inlet of the 
water heater (ground level) to the hot 
water faucet (upper floor level).

  

Well water systems should be set to ensure 

a minimum system pressure of 40 psi (276 
kPa). The pressure should remain stable 
during the operation of the water heater.

  

When the water is supplied from a water 

supply tank, the height of the tank and the 
diameter of the pipes and their relation 
to water pressure should be taken into 
consideration. 

Gravity water pressure is 

not recommended

.

CAUTION: 

Reinforcement of the wall is 
required in case the wall is 
not strong enough to hold 
the appliance.

Installing the water heater:

Thermal Expansion

A thermal expansion tank will be required if 
the water heater is installed in a closed loop 
system to prevent damage to heater, related 
piping and relief valve. Replacing the relief 
valve will not correct the problem! The 
expansion tank is designed with an air cushion 
built in that compresses as the system pressure 
increases, thereby relieving the over pressure 

condition and eliminating the repeated 
operation of the relief valve. Other methods 
of controlling thermal expansion are also 
available. Contact your installing contractor, 
water supplier or plumbing inspector for 
additional information regarding this subject.

Notice:  Due to cold 
environments, ice may 
potentially accumulate at 
the water connections.  In 
this case, please insert the 
power cord of the water 
heater into an electrical 
outlet.  The ice should melt 
within approximately 10 
minutes and at this time the 
water connections can be 
made.

Summary of Contents for PH2-20R OFN (Natural Gas)

Page 1: ...ater and two to the owner operator to explain the features operation safety precautions maintenance and troubleshooting of the water heater This manual also includes a parts list It is very important...

Page 2: ...r heater You ll find many answers to common problems in the Troubleshooting Guide If you review the chart of Troubleshooting Tips first you may not need to call for service READ THIS MANUAL Your safet...

Page 3: ...e not limited to adhesives solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near...

Page 4: ...achieved with the Bath USC 117 or USC2 117 remote control Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water...

Page 5: ...e or LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level Before attempting to light the water heater make sure to...

Page 6: ...ntial water heaters of a capacity greater than 52 gallons or tankless style consult the local building jurisdiction code for acceptable bracing procedures Have the installer show you the location of t...

Page 7: ...which may result in severe burns death or property damage The water heater must be located so it is not subject to physical damage for example by moving vehicles area flooding etc The water heater sh...

Page 8: ...m a neighbor s phone Follow the gas supplier s instructions l If you cannot reach your gas supplier call the fire department l Do not return to your home until authorized by the gas supplier or fire d...

Page 9: ...level 12 inches 30 cm above anticipated snow level B Clearance to window or door that may be opened 6 inches 15 cm for appliances 10 000 Btuh 3 kW 12 inches 30 cm for appliances 10 000 Btuh 3kW and 10...

Page 10: ...ccidental contact with people and pets Install outdoor water heater such that air inlet and flue outlet is above anticipated snow level 1 8 m If soffit vent is too close block off and install new vent...

Page 11: ...of 0 66 gpm 2 5 lpm A water pressure of 40 psi 276 kPa is required to achieve maximum flow rate To maintain proper performance ensure sufficient water supply pressure The Required Water Pressure Min O...

Page 12: ...heck Valve between the water heater and the water shutoff valve see the top left diagram The following should be addressed in regards to the HOT WATER OUTLET Connections between the water heater and p...

Page 13: ...e relief valve and discharge line The end of the discharge line should not be threaded or concealed and should be protected from freezing No valve of any type restriction or reducer coupling should be...

Page 14: ...of the National Fuel Gas Code In Canada the latest edition of CSA B149 1 Natural Gas and Propane installation code Manual Gas Supply Line Shutoff Manual Gas Appliance Shutoff Union Sediment Trap Cap...

Page 15: ...nd electrical grounding must comply with local codes or in the absence of local codes with the latest edition of the National Electrical Code ANSI NFPA 70 or in Canada Canadian Electrical Code CSA C22...

Page 16: ...r the base plate Ensure the projections in the base plate fit into the housings in the remote control Fix the control to the base plate at the bottom of the remote control using the screw provided Pro...

Page 17: ...NTMODELONLY POURMOD LE VENTDIRECTSEULEMENT SW3 SW2 SW1 U 2 1 S 1 3 2 W W 12 3 4 I J H F W W 2 3 4 1 B R Y O W BR BK 1 2 3 4 5 6 7 8 R Y O W BR BK 1 2 3 4 5 6 7 8 C 9 R BR BK BK W BK W 1 2 3 4 Y W BK 1...

Page 18: ...ufacturer s instructions Outdoor Models Discharge Line To Suitable Drain To Hot Water Faucet s Relief Valve Union Drain Valve 6 15 cm Air Gap Manual Gas Appliance Shut off supplied Flue Terminal Trap...

Page 19: ...tandby heat loss encountered with storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect c...

Page 20: ...nd piping Water connections tight and free of leaks Water filter is clean and in place Materials used are as instructed in this manual Water pipes are insulated and protected from freezing C Gas Suppl...

Page 21: ...s label 2 Turn off all electric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait...

Page 22: ...s to the water heater If there is any difficulty in understanding or following the Operating Instructions or the Care and Cleaning section it is recommended that a qualified person or serviceman perfo...

Page 23: ...above 112 F 44 C when a hot water faucet is in the open position Notice The factory setting allows operating temperatures between 100 F 38 C and 120 F 49 C Temperatures of 85 F 29 C and up to140 F 60...

Page 24: ...ater heater discharges periodically this may be due to a problem in the water system Contact the water supplier or your plumbing contractor on how to correct this DO NOT plug the relief valve outlet R...

Page 25: ...NOT scrub the appliance with a brush Use only mild soapy water other cleaners may damage the surface of the water heater DO NOT remove any label including the rating plate while cleaning or servicing...

Page 26: ...ter may be exposed to freezing conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of vent...

Page 27: ...Valve Malfunctions if applicable Check and replace if necessary Error code displayed on remote control See instructions for Error Code and if required contact a dealer for service Not enough water de...

Page 28: ...in Gas Line Power supply not grounded Low inlet gas pressure due to improper sizing Wrong gas type Open the Gas shutoff valve fully Contact gas utility company Fill up LP Gas container or replace with...

Page 29: ...as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified serv...

Page 30: ...econds Number 120 on the display of the remote control will begin to blink While the number is blinking push the UP arrow temperature adjustment button and the Down arrow temperature adjustment button...

Page 31: ...ay not function properly NOTICE If the water heater is installed less than 3 280 feet 1 000m no action is required How to adjust the DIP switch on the PCB for high altitude installation Check the alti...

Page 32: ...act the Manufacturer s National Service Department at the following address 1241 Carwood Court Montgomery AL 36117 Phone 1 800 432 8373 When contacting the manufacturer the following information will...

Page 33: ...line without the use of a temperature sensor timer or a continuously operating pump All Applicable Warranty Periods will be limited to one 1 year from the Effective Date if the water heater is instal...

Page 34: ...ter heater or component part s Paloma will not reimburse any party for these or any other fees not specifically covered in this Limited Warranty document HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE Any cl...

Page 35: ...ich the defective part was removed or the date of purchase of the part If it was purchased separately to establish the In warranty status of the defective component part If Paloma determines that the...

Page 36: ...Imported by Efficient Technology Sales LLC 5350 Joliet Street Unit 2 Denver CO 80239 USA PRINTED IN USA WA 1109...

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