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Water Supply Connections, continued

Notice:

 If the water flow resistance of a 

shower head is too high, the burner in the 
water heater will fail to ignite. Keep the 
shower head clean from debris that could 
cause additional pressure drop.

Notice:

 If using mixing valves on the 

outlet, choose one that prevents cold water 
pressure from overcoming hot water line 
pressure.

Notice: If multiple water heaters are 
installed in a manifold system, the 
water piping must be in “Parallel”. A 
water pressure of 40 psi (276 kPa) is 
recommended for each water heater for 
proper operation of the water heaters.

Alternate Water Piping Arrangement 
with Optional Valve Kit

Valve kits may be purchased and installed as 
optional items. Contact your distributor or 
place of purchase for details.They allow for 
one person full diagnostic testing and ease 
of flushing the system. The kit includes two 
full port isolation valves, one for the cold 
side and one for the hot side. Refer to 
page 18.

Install a shutoff valve near the inlet of 
the water heater for service and draining 
purposes.

It is not recommended to use pipes with 
smaller diameters than the water supply 
connection of the water heater.

Before connecting the water supply pipe 
to the water heater, open the shutoff valve 
and clean out sand, debris, air, caulking 
material, etc. inside the pipe. Connect to 
the water inlet, then check water flow. 
Close the shutoff valve and clean the 
water filter.

Be sure to connect the water inlet and the 
hot water outlet as shown on the water 
heater. If reversed, the water heater will 
not function.

Installation of unions or flexible copper 
connections are recommended on the HOT 
and COLD water lines, so that the water 
heater may disconnect easily for servicing, 
if necessary.

Install a Check Valve between the water 
heater and the water shutoff valve (see the 
top left diagram).

The following should be addressed in 
regards to the HOT WATER OUTLET:

  

Connections between the water heater 

and point(s) of use should be as short 
and direct as possible.

  

Local codes shall govern the exact type 

of pipe material that is to be used for 
water connections.

  

To conserve energy and minimize heat 

loss, insulation of hot water piping is 
recommended (see Hot and Cold Pipe 
Insulation Installation on page 19).

Notice

: The flow rate of hot water 

may vary when more than two faucets 
(appliances, fixtures, etc.) are being used 
simultaneously.

Notice

: The pipes MUST be completely 

drainable. If the hot water faucets are 
located at a point higher than the water 
heater, place a drain valve at the lowest 
point (see diagram at the left).

Water Filter

Check Valve

Water Inlet

Clean the
Water Filter

Water

Nipple

Air 

Relief 
Valve

Hot 

Water 

Tap

 Drain Valve

CAUTION: This water 

heater must only be used with 
the following water supply 
system conditions:

  With clean, potable water 

free of corrosive chemicals, 
sand, dirt or other 
contaminates.

  With inlet water 

temperatures above 32°F 
(0°C), but not exceeding 
120°F (49°C).

  With recommended water 

quality(See the chart below).

  DO NOT reverse the hot 

and cold water connections. 
The water heater will 
not operate.

Notice: Use only teflon tape on 
cold and hot water connections 
and lines.

12

This appliance is not intended 
for space heating application.  
Do not connect this heater to 
waterlines previously used for 
space heating or non-potable 
water distribution. All water 
piping and components shall be 
suitable for potable water.

pH

TDS (Total 

Dissolved Solids)

Free Carbon 

Dioxide (CO2)

Total 

Hardness

Aluminum Chlorides

Copper

Iron

Manganese

Zinc

6.5 to 8.5

Up to 500 mg/L

Up to 15mg/L

Up to 200 

mg/L

Up to 0.2 

mg/L

Up to 200 

mg/L

Up to 1.0 

mg/L

Up to 0.3 

mg/L

Up to 0.05 

mg/L

Up to 1.0 

mg/L

Chart for Recommended Water Quality Levels

Summary of Contents for PH2-20R OFN (Natural Gas)

Page 1: ...ater and two to the owner operator to explain the features operation safety precautions maintenance and troubleshooting of the water heater This manual also includes a parts list It is very important...

Page 2: ...r heater You ll find many answers to common problems in the Troubleshooting Guide If you review the chart of Troubleshooting Tips first you may not need to call for service READ THIS MANUAL Your safet...

Page 3: ...e not limited to adhesives solvents paint thinners etc and the vapors they produce are extremely dangerous DO NOT handle use or store gasoline or other flammable or combustible materials anywhere near...

Page 4: ...achieved with the Bath USC 117 or USC2 117 remote control Only qualified service personnel should perform this adjustment Only factory authorized remote control s should be used Notice When this water...

Page 5: ...e or LP gas must be used with great caution It is heavier than air and will collect first in lower areas making it hard to detect at nose level Before attempting to light the water heater make sure to...

Page 6: ...ntial water heaters of a capacity greater than 52 gallons or tankless style consult the local building jurisdiction code for acceptable bracing procedures Have the installer show you the location of t...

Page 7: ...which may result in severe burns death or property damage The water heater must be located so it is not subject to physical damage for example by moving vehicles area flooding etc The water heater sh...

Page 8: ...m a neighbor s phone Follow the gas supplier s instructions l If you cannot reach your gas supplier call the fire department l Do not return to your home until authorized by the gas supplier or fire d...

Page 9: ...level 12 inches 30 cm above anticipated snow level B Clearance to window or door that may be opened 6 inches 15 cm for appliances 10 000 Btuh 3 kW 12 inches 30 cm for appliances 10 000 Btuh 3kW and 10...

Page 10: ...ccidental contact with people and pets Install outdoor water heater such that air inlet and flue outlet is above anticipated snow level 1 8 m If soffit vent is too close block off and install new vent...

Page 11: ...of 0 66 gpm 2 5 lpm A water pressure of 40 psi 276 kPa is required to achieve maximum flow rate To maintain proper performance ensure sufficient water supply pressure The Required Water Pressure Min O...

Page 12: ...heck Valve between the water heater and the water shutoff valve see the top left diagram The following should be addressed in regards to the HOT WATER OUTLET Connections between the water heater and p...

Page 13: ...e relief valve and discharge line The end of the discharge line should not be threaded or concealed and should be protected from freezing No valve of any type restriction or reducer coupling should be...

Page 14: ...of the National Fuel Gas Code In Canada the latest edition of CSA B149 1 Natural Gas and Propane installation code Manual Gas Supply Line Shutoff Manual Gas Appliance Shutoff Union Sediment Trap Cap...

Page 15: ...nd electrical grounding must comply with local codes or in the absence of local codes with the latest edition of the National Electrical Code ANSI NFPA 70 or in Canada Canadian Electrical Code CSA C22...

Page 16: ...r the base plate Ensure the projections in the base plate fit into the housings in the remote control Fix the control to the base plate at the bottom of the remote control using the screw provided Pro...

Page 17: ...NTMODELONLY POURMOD LE VENTDIRECTSEULEMENT SW3 SW2 SW1 U 2 1 S 1 3 2 W W 12 3 4 I J H F W W 2 3 4 1 B R Y O W BR BK 1 2 3 4 5 6 7 8 R Y O W BR BK 1 2 3 4 5 6 7 8 C 9 R BR BK BK W BK W 1 2 3 4 Y W BK 1...

Page 18: ...ufacturer s instructions Outdoor Models Discharge Line To Suitable Drain To Hot Water Faucet s Relief Valve Union Drain Valve 6 15 cm Air Gap Manual Gas Appliance Shut off supplied Flue Terminal Trap...

Page 19: ...tandby heat loss encountered with storage tank heaters This water heater does not store water making an insulation blanket unnecessary The manufacturer s warranty does not cover any damage or defect c...

Page 20: ...nd piping Water connections tight and free of leaks Water filter is clean and in place Materials used are as instructed in this manual Water pipes are insulated and protected from freezing C Gas Suppl...

Page 21: ...s label 2 Turn off all electric power to the appliance 3 Do not attempt to light the burner by hand 4 Turn the Gas Shutoff Valve located on the outside of the unit clockwise to the OFF position 5 Wait...

Page 22: ...s to the water heater If there is any difficulty in understanding or following the Operating Instructions or the Care and Cleaning section it is recommended that a qualified person or serviceman perfo...

Page 23: ...above 112 F 44 C when a hot water faucet is in the open position Notice The factory setting allows operating temperatures between 100 F 38 C and 120 F 49 C Temperatures of 85 F 29 C and up to140 F 60...

Page 24: ...ater heater discharges periodically this may be due to a problem in the water system Contact the water supplier or your plumbing contractor on how to correct this DO NOT plug the relief valve outlet R...

Page 25: ...NOT scrub the appliance with a brush Use only mild soapy water other cleaners may damage the surface of the water heater DO NOT remove any label including the rating plate while cleaning or servicing...

Page 26: ...ter may be exposed to freezing conditions even for a short period of time be sure to drain all water from the unit as instructed above Exposure to freezing conditions can occur from down draft of vent...

Page 27: ...Valve Malfunctions if applicable Check and replace if necessary Error code displayed on remote control See instructions for Error Code and if required contact a dealer for service Not enough water de...

Page 28: ...in Gas Line Power supply not grounded Low inlet gas pressure due to improper sizing Wrong gas type Open the Gas shutoff valve fully Contact gas utility company Fill up LP Gas container or replace with...

Page 29: ...as noted below and number of parts desired CAUTION For your safety DO NOT attempt repair of electrical wiring gas piping burners vent connectors or other safety devices Refer repairs to qualified serv...

Page 30: ...econds Number 120 on the display of the remote control will begin to blink While the number is blinking push the UP arrow temperature adjustment button and the Down arrow temperature adjustment button...

Page 31: ...ay not function properly NOTICE If the water heater is installed less than 3 280 feet 1 000m no action is required How to adjust the DIP switch on the PCB for high altitude installation Check the alti...

Page 32: ...act the Manufacturer s National Service Department at the following address 1241 Carwood Court Montgomery AL 36117 Phone 1 800 432 8373 When contacting the manufacturer the following information will...

Page 33: ...line without the use of a temperature sensor timer or a continuously operating pump All Applicable Warranty Periods will be limited to one 1 year from the Effective Date if the water heater is instal...

Page 34: ...ter heater or component part s Paloma will not reimburse any party for these or any other fees not specifically covered in this Limited Warranty document HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE Any cl...

Page 35: ...ich the defective part was removed or the date of purchase of the part If it was purchased separately to establish the In warranty status of the defective component part If Paloma determines that the...

Page 36: ...Imported by Efficient Technology Sales LLC 5350 Joliet Street Unit 2 Denver CO 80239 USA PRINTED IN USA WA 1109...

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