VuQube FLEX VQ2100, Owner'S Manual

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Page 27
Section 11
LIMITED WARRANTY
Every new FLEX Satellite System is thoroughly inspected and tested before leaving the factory, and is covered by the
following one year parts limited warranty from the date of original purchase:
• One year parts warranty: The customer is not responsible for the cost of replacement parts if the original part
is determined to be defective under the terms of the warranty. The customer is responsible for the cost of
replacement parts after one year.
Should any trouble develop during the warranty period, contact King Controls. You must contact King Controls before the
warranty period expires. The customer must supply proof of purchase (such as a dated sales receipt) when requesting
warranty service. If the customer cannot supply proof of purchase, warranty period shall start 30 days after date of
manufacture.
Only King Controls may perform warranty evaluations and repairs.
If it is determined that the unit needs to be returned to King Controls, customer must return COMPLETE product, freight
prepaid, to: King Controls, 11200 Hampshire Avenue South, Bloomington, MN 55438-2453.
If inspection shows the trouble is caused by defective workmanship or material, King Controls will repair (or at its option,
replace) without charge.
When returning product, King Controls will supply an RMA number (Return Merchandise Authorization). This number
must be clearly written on the box. Failure to clearly write RMA number on box may result in delays in processing claim.
Along with product, the customer should include in the box: his/her name, address, daytime phone number, proof of
purchase and description of the problem.
This warranty does not cover installation and external wiring, or remanufactured units. This warranty does not cover
damage caused by the use of a mounting bracket other than a King Controls mounting bracket designed for the product.
This warranty is not transferable from the original owner.
Due to the expanding and changing TV market, King Controls cannot be held responsible for changes made to satellite
services. Software updates to address such issues are not covered under warranty.
This warranty also does not apply where:
• The product has been abused, misused, improperly installed or improperly maintained.
• The product has been installed without the use of a King Controls mounting bracket designed for the product.
• Repairs have been made or attempted by others that are not certifi ed by King Controls to do such repairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
• The antenna unit has been opened without authorization.
• Damage has been caused by power washing.
• Supplied grease not used in the external coax connections as specifi ed in the instructions (non-portable units).
• Circumstances beyond the control of King Controls cause the product to no longer operate correctly.
• Customer is not the original owner.
In no event shall King Controls be liable for any indirect, incidental, or consequential damages from the sale or use of the
product. This disclaimer applies both during and after the term of the warranty.
King Controls disclaims liability for any implied warranties, including implied warranties of “merchantability” and “fi tness for
a specifi c purpose,” after the one year term of this warranty.
This warranty gives you specifi c legal rights, and you may also have other rights, which vary from state to state. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you.