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Caller ID (CID) and Call Waiting ID

Your

VT20-2438

is capable of displaying the name and number of the calling

party, before you answer the phone (

Caller ID

). It is also capable of displaying

Caller ID information in conjunction with a Call Waiting alert signal (

Call Waiting

). It will also store up to

CID records. You can review call history at the

Handset.

NOTE:

Caller ID and Call Waiting ID are subscription services, provided for

a fee by your local or regional telephone service provider.You must subscribe

to these services in order to reap the benefits of these features. Contact your

service provider for more information.

In addition, due to regional incompatibilities, Caller ID information may not

be available for every call. Also, the calling party may intentionally block their

Caller ID data from being sent.

When Caller ID/Call Waiting ID data comes in, the Handset and Base Unit

will display:

JOHN DOE

(Name)

555 555 5555 L2

(Phone number & Line)

8/30 3:20pm OLD01

(Day, Time, position)

NEW

indicates the record is being reviewed for the first time.

OLD

indicates the record was previously reviewed.

Reviewing, Dialing, Saving and Deleting CID records are done using the

VT20-2438

Handset.

Reviewing CID

With the Handset in the idle (on hook) mode, press the

SCROLL

key. You are

now in Caller ID review mode. Continued pressing of the

SCROLL

key will

cycle you through the CID records.

Dialing from CID

With a Caller ID record displayed, press a

LINE

key. If the displayed number

is not in the correct dialing format, you can use

the Smart Dialing feature:

Smart Dialing from CID

With a Caller ID record displayed, press

MENU

REMOVE

is displayed.

Advanced Operation

Caller ID (CID) and Call Waiting ID

REMOVE

555 555 555 L2

8/30 3:20

OLD 01

All manuals and user guides at all-guides.com

Summary of Contents for vt20-2438

Page 1: ... risk of fire or electric shock Never spill liquid of any kind on the product 10 To reduce the risk of electric shock do not disassemble this product If service or repair work is required contact VTech Customer Service at 1 800 595 9511 Opening or removing cabinet parts other than specified access doors may expose you to dangerous voltages or other risks Incorrect reassembling can cause electric s...

Page 2: ...r if You have both Caller ID and Call Waiting but as separate services you may need combined service You have only Caller ID service or only Call Waiting service You don t subscribe to any Caller ID or Call Waiting services You can use this product with regular Caller ID service and you can use this product s other features without subscribing to either Caller ID or combined Caller ID with Call Wa...

Page 3: ...ist 1 Base Unit 2 Handset 3 AC Power Adaptor 4 Telephone Line Cord To purchase replacement battery packs call VTech Communications Inc at 1 800 595 9511 In Canada call VTech Telecommunications Ltd at 1 800 267 7377 BEFORE YOU BEGIN All manuals and user guides at all guides com ...

Page 4: ...Up Down 6 LINE 1 7 Hold 8 Dialing Keys 0 9 9 DIR 10 INT COM 11 MIC 12 Volume 13 Select 14 LINE 2 15 Redial 16 Flash Handset Layout LINE LINE LINE LINE 1 2 3 4 5 6 7 8 9 12 13 14 15 10 16 11 Getting Started All manuals and user guides at all guides com ...

Page 5: ... L1 Message LED 12 LCD 13 Contrast Base Unit Layout 14 Antenna 15 Dialing Keys 0 9 16 INT COM 17 VOL 18 VOL 19 Mute LED 20 Mute 21 CONF 22 HOLD 23 LINE 2 24 L2 Message LED 25 L1 Ringer OFF LO HI 26 L2 Ringer OFF LO HI LINE LINE LINE LINE 1 2 3 4 5 8 7 6 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 All manuals and user guides at all guides com ...

Page 6: ...Next connect a phone cord from the remaining wall jack to the LINE 2 jack on the Base Unit Data Port Your VT 20 2438 has a Data Port on the back of the Base Unit This port provides an easy way to connect your fax machine laptop computer modem or other telephone device for direct access to LINE 2 The Data Port only provides access to Line 2 so you must have an active line connected to the LINE 2 ja...

Page 7: ...is 5 hours on a full charge Maximum standby time is 5 days Checking for Dial Tone After the battery pack is charged pick up the Handset and press the PHONE key The IN USE indicator should light up and you should hear a dial tone if not see IN CASE OF DIFFICULTY Tone Pulse Selection Your VT 20 2438 is preset for TONE dialing To change the dialing mode 1 At the idle on hook Handset press MENU 2 Pres...

Page 8: ...rogram the LINE 2 RINGER Press SELECT The current ringer setting will be displayed along with an audible sample of the current setting unless the current set ting is RINGER OFF To choose other ring styles press 1 2 3 or 4 on the dial pad Or to switch between a ring style and RINGER OFF press the SCROLL key With the desired choice displayed press SELECT to confirm Press MENU to return to the idle m...

Page 9: ... will display for example After calling your voicemail service and listening to all new messages the indicators will be turned off within a few seconds after you complete your call You can retrieve your voicemail messages from any telephone If the indicators remain on after all new messages have been reviewed you can turn them off manually each line is programmed separately L1 L2 MESSAGES 12 28 2 ...

Page 10: ... At the Handset in the idle on hook mode press MENU SCROLL down to VOICE MESSAGES then press SELECT SCROLL to L1 or L2 VOICEMSG ON then press SELECT to confirm Press MENU to return to the idle screen or SCROLL to another programming option Set Time Set Date The idle Handset displays current date and time on the bottom row of the screen Incoming Caller ID will set the time and date automatically Yo...

Page 11: ... two digits 08 04 for example Then press SELECT Press MENU to return to the idle screen or SCROLL to another programming option Dial Mode Your VT 20 2438 is preset for Tone dialing To change dial mode see SET UP for instructions Base Ringer Your VT 20 2438 has an independent ringer for each line controlled by switches located on the right edge antenna side of the Base Unit You can select OFF LO or...

Page 12: ...Handset or Base is on an active call Blinks slowly while call is on hold Flashes in cadence with the incoming ring Illuminates when the Handset is charging in the cradle Illuminates when the Base microphone is muted Glows red when Handset or Base is on an active call Blinks slowly while call is on hold Flashes in cadence with the incoming ring CHARGING MUTE Flashes slowly to indicate new unplayed ...

Page 13: ...er the telephone number up to 32 digits Press the desired LINE key The number will be dialed To end your call press the appropriate LINEkey Receiving Calls from Handset and the Base Unit When a call comes in press the appropriate LINE key to answer To end your call press the appropriate LINE key or if using the Handset place it in the charging cradle ion Getting Started LINE LINE LINE LINE LINE LI...

Page 14: ... Base Speakerphone volume There are eight levels As you adjust the Base will display the current level HoldFunction During an active call press HOLD The corresponding LINE key will slowly flash to indicate a hold condition To return to the call press the LINE key again Mute Function From the Handset During an active call you can mute your microphone The other party cannot hear you however you can ...

Page 15: ...e Base Unit You can also try to switch to clearer channel While on a call press SCROLL The screen will display CHANGE CHANNEL Press SELECT The screen will display SCANNING as it searches for a new channel You may change channels more than once if necessary NOTE To get the optimistic performance the Base Unit antenna should be placed vertically Redial from the Handset The Handset saves the last 5 n...

Page 16: ...first listen for a dial tone Press REDIAL The displayed number will be dialed Intercom Page The Handset and Base Unit can page each other and communicate internally using the INTERCOM feature The Handset and Base must be the idle on hook mode to use this feature For example if the Handset is in use off hook and you press INTERCOM on the Base the Base will display BUSY and emit a double beep Basic ...

Page 17: ...r unit to end the Intercom call Intercom from Base Unit to Handset Press INTERCOM The Base displays CALLING HANDSET Both Handset and Base emit a page tone lasting three minutes Press INTERCOM at the Handset to respond to the Handset Both units will display INTERCOM The Handset and Base can now talk to each other Press INTERCOM at either unit to end the Intercom call Basic Operation CALLING BASE 8 ...

Page 18: ...ed press SELECT The screen now displays ENTER NAME Following the guide below enter the name then press SELECT The screen will display ENTRY ADDED then NORMAL RING If you prefer a distinctive ring press SCROLL The Handset will display DISTINCTIVERNG PressSELECTtoconfirm your decision You will hear a confirmation tone The screen will return to ENTER NUMBER You can now enter more names and number int...

Page 19: ...spell the name Each press of a key causes letters numbers characters to be displayed in the following sequence Dialing from the Directory With the Handset in the idle on hook mode press DIR SCROLL until you see the desired entry OR SCROLL to any entry then press the first letter or letters of the name If the desired name is not displayed SCROLL to the correct name Press a LINE key to dial the disp...

Page 20: ...is displayed and you hear a confirmation tone You can now SCROLL to another entry or press DIR to exit Edit the Number in a Directory Entry With the Handset in the idle on hook mode press DIR SCROLL until you see the desired entry OR SCROLL to any entry then press the first letter or letters of the name If the desired name is not displayed SCROLL to the correct name Press MENU DELETE ENTRY is disp...

Page 21: ...ess MENU DELETE ENTRY is displayed Press SCROLL until EDIT NAME is displayed Then press SELECT Edit the name as needed using the SCROLL key to backspace and SCROLL toaddaspace Whenfinished pressSELECT You ll hear a confirmation tone SCROLL to another entry or press DIR to exit Change your Ring Preference for a Directory Entry With the Handset in the idle on hook mode press DIR SCROLL until you see...

Page 22: ...ed friends and businesses Storing a phone number in a memory location With the Base in the idle off mode press and hold PROG MEM The Base will display ENTER NUMBER Use the keypad to enter the phone number To place a four second pause in a dialing sequence press and hold any number key When finished entering the phone number press PROG MEM The Base displays ENTER MEM 0 9 Enter the desired location ...

Page 23: ...from Memory With the Base in the idle off mode press PROG MEM The Base Unit will display ENTER MEM 0 9 Use the keypad to choose the desired location Press a LINE key You will hear a dial tone and the number is dialed OR First press a LINE key and listen for a dial tone Press PROG MEM and then the desired location Delete a Memory Entry With the Base in the idle off mode press and hold PROG MEM The ...

Page 24: ...e Base will display ENTER NUMBER Use the keypad to enter the correct phone number To place a four seconds pause in a dialing sequence press and hold any number key When finished entering the phone number press PROG MEM again The Base displays ENTER MEM 0 9 Enter the desired location that to be edited The Base now displays NUMBER SAVED and you ll hear a confirmation tone LINE LINE LINE LINE ENTER N...

Page 25: ...ir Caller ID data from being sent When Caller ID Call Waiting ID data comes in the Handset and Base Unit will display JOHNDOE Name 555 555 5555 L2 Phone number Line 8 30 3 20pm OLD01 Day Time position NEW indicates the record is being reviewed for the first time OLD indicates the record was previously reviewed Reviewing Dialing Saving and Deleting CID records are done using the VT20 2438 Handset R...

Page 26: ...an updated list of parties who have called you Deleting a CID record With a Caller ID record displayed press MENU REMOVE is displayed Press SELECT The record has been deleted Delete all CID records SCROLL through your CID records until END OF LIST is displayed Press MENU REMOVE ALL CALLS is displayed Press SELECT to confirm CALLS REMOVED is displayed and you will hear a confirmation tone Caller ID...

Page 27: ... SELECT to enter CONFERENCE mode To end your conference call press either LINE key twice For example if you press LINE1 the call established on Line 2 will be terminated first Press LINE1 again to terminate the call on Line 1 To establish a 2 Line Conference at the Base Unit Make or receive a call on either line Press HOLD Establish a call on the other line Press CONF The two lines are conferenced...

Page 28: ... Handset The plug should fit securely Do not force the connection NOTE Whenever a compatible Headset is connected to the cordless Handset the microphone on the Handset will be muted This is done to limit the effect of background noise Many compatible Headsets have a reversible monaural design You can wear your Headset on either ear leaving one ear free for room conversation Belt Clip The VT20 2438...

Page 29: ...e Your telephone has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of any kind Remember that electrical appliances can cause serious injury if used when you are wet or standing in water If your Base Unit should fall into water DO NOT RETRIEVEITUNTILYOUUNP...

Page 30: ... When You re Near The Base Unit HouseholdappliancespluggedintothesamecircuitastheBaseUnitcansometimes cause interference Try moving the appliance or the Base Unit to another outlet You Get Noise Static Or A Weak Signal When You re Away From The Base Unit You may be out of range Either move closer to the Base or relocate the Base Unit Thelayoutofyourhomemaybelimitingtherange TrymovingtheBaseUnittoa...

Page 31: ...lectronic Equipment If the unit does not seem to be responding normally then try putting the Handset in the cradle If it does not seem to respond do the following in the order listed 1 Disconnect the power to the Base 2 Disconnect the Handset battery 3 Wait a few minutes 4 Connect power to the Base 5 Re install the battery pack and return the Handset to the charge cradle 6 After a few seconds try ...

Page 32: ...ximately30days How long is the limited warranty period The limited warranty period for the product extends for ONE 1 YEAR from the date of purchase if we repair or replace a Materially Defective Product under the terms of this limited warranty This limited warranty also applies to repaired or replacement Products for a period of either a 90 days from the date the repaired or replacement Productiss...

Page 33: ...rms of this limited warranty VTECH will notify you and will request that you authorize the cost of repair prior to any further repair activity You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty What must you return with the Product to get warranty service 1 Return the entire original package and contents including ...

Page 34: ...ranty lasts so the above limitation may not apply to you In no event shall VTECH be liable for any indirect special incidental consequential or similar damages including but not limited to lost profits or revenue inability to use the product or other associated equipment the cost of substitute equipment and claims by third parties resulting from the use of this product Some states do not allow the...

Page 35: ...5 Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment The equipment has been tested and found to comply with part 15 of the FCC rules Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterference in a residential installation This equipment generates uses and can radiat...

Page 36: ... The plug and jack used to connect this equipment to the premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirementsadoptedbyACTA Acomplianttelephonecordandmodularplugisprovided with this product It is designed to be connected to a compatible modular jack that is also compliant An RJ11 jack should normally be used for connecting to a single li...

Page 37: ...ed during off peak hours such as in the early morning or late evening when the emergency services tend to be less busy IC Industry Canada This telephone is registered for use in Canada The term IC before the radio certification number only signifies that Industry Canada technical specifications were met Notice This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifi...

Page 38: ... your home or office The RBRC Seal The RBRC Seal on the nickel cadmium battery indicates that VTech Communications Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives when taken out of service within the United States and Canada The RBRC program provides a convenient alternative to placing used nickel cadmium batteries int...

Page 39: ...perating range may vary accordingtoenvironmentalconditionsat the time of use SIZE Handset xxxmmxxxmmxmm including antenna Base xxmmxxxmmxxxmm including antenna WEIGHT Handset xxxx grams Base xxxx grams excluding battery pack POWERREQUIREMENTS Handset 3 6V400mAh Ni Cd BatteryPack Base 9V DC 500mA MEMORY SpeedDial xx Memory locations xx digits per location SPECIFICATIONSARETYPICALAND MAYCHANGEWITHOU...

Page 40: ... A by VTech Communications Inc Beaverton Oregon Distributed in Canada by VTech Telecommunications Canada Ltd Suite 200 7671 Alderbridge Way Richmond B C V6X 1Z9 Copyright 2002 for VTECH TELECOMMUNICATIONS LTD PrintedinChina 91 xxxx 00 00 ISSUE0 All manuals and user guides at all guides com ...

Page 41: ...ramming 13 Base Ringer 13 Conrast 13 Handset and Base Unit Indicators 13 Handset LEDS 13 Base Unit LEDS 13 Basic Operation 14 Making Calls from the handset 14 Making Calls from the Base unit 14 How to Adjust Volume on the Handset 15 How to Adjust Volume on the Base unit 15 Hold Founction 15 Mute Founction 16 From the Handset 16 From the Base Unit 16 Channel Changing on the Handset 16 Redial from t...

Page 42: ...ing the contents of REDIAL in a memory location 24 Dialing from Memory 24 Caller ID CID and Call WaitingID 24 Reviewing CID 24 Dialing from CID 24 Smart Dialing from CID 25 Delting CID records 26 Delting a CID record 26 Save a CID record in the Directory 26 Confernce Calling 27 To establish a 2 Line Conference Call at the Handset 27 To establish a 2 Line Conference Call at the Base Unit 27 ADDITIO...

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