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Additional information
Troubleshooting
I� ��ou ha�e ��i�ficult�� ope�ating ��ou� telephone, the suggestions below shoul�� sol�e the p�oble�. I� ��ou still ha�e ��i�ficult�� a�te�
trying these suggestions, call VTech Communications at 1(800)595-9511 . In Canada, call VTech Telecommunications Canada Ltd .
at 1(800)-267-7377 .
Problem
Suggestion
My telephone doesn’t
work at all .
• Make sure the power cord is plugged in .
• Make su�e the telephone line co��� is plugge�� fi��l�� into the base unit an�� the telephone wall jack.
• Cha�ge the batte��� in han��set �o� at least 16 hou�s be�o�e fi�st use. Fo� opti�u� ��ail�� pe��o��ance,
return the handset to its base unit when not in use .
• Reset the base unit . Unplug the power cord of the base unit . Wait for 15 seconds then plug it back
in . Allow up to one minute for the handset and base unit to reset .
• The telephone may need a new battery, please refer to Installing Handset Battery on page 4 of this
user’s manual .
I cannot get a dial tone .
• Try all the suggestions above .
• Move the handset closer to the base unit . The handset might have moved out of range .
• The line cord might be malfunctioning . Try installing a new line cord .
• If the previous suggestions do not work, disconnect the base unit from the telephone jack and connect
a working telephone . If there is no dial tone either, the problem is in the wiring or local service . Contact
your local telephone company .
