VTech SN6187 User Manual Download Page 17

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Getting started

Wall mount to tabletop installation

If the telephone line cord and power adapter cord are bundled, untie

them first.
Slide the wall mount bracket up and remove it from the wall mount

plate. Unplug the telephone line cord (or the DSL filter) from the

telephone wall jack. Unplug the power adapter from the power outlet.
Slide the telephone base up and remove it from the wall

mount bracket.
See

Telephone base installation on page 1.

Summary of Contents for SN6187

Page 1: ...CareLine w w w v tec hphones c om Model SN6187 Complete user s manual BC ...

Page 2: ...AR program www energystar gov recognizes and encourages the use of products that save energy and help protect our environment We are proud to mark this product with the ENERGY STAR label indicating it meets the latest energy efficiency guidelines T Compatible with Hearing Aid T Coil TIA 1083 Telephones identified with this logo have reduced noise and interference when used with most T coil equippe...

Page 3: ...ry to ship your telephone for warranty service Cordless handset Pendant charger with charger adapter Battery compartment cover Pendant belt clip Battery Telephone base power adapter Telephone line cord Quick start guide Abridged user s manual Pendant with lanyard Telephone base Quick start guide Abridged user s manual Wall mount bracket ...

Page 4: ...devices 16 Telephone base layout 17 Pendant layout 19 Handset layout 20 Telephone settings 23 Using the menu 23 Speed dial 24 Store a speed dial entry 24 Edit a speed dial entry 25 Ringer volume 26 Ringer tone 27 Set date and time 28 Voice Announce caller ID 29 LCD language 31 Talking digit 31 Voicemail number 32 Clear voicemail indicators 33 Rename handset 34 Key tone 34 Use caller ID to automati...

Page 5: ...match 60 Review the caller ID log 61 View dialing options 62 Dial a caller ID log entry 62 Save a caller ID log entry to the phonebook 63 Delete caller ID log entries 64 Caller ID log screen messages 64 Reminder 65 About the reminder 65 Add a reminder 65 Review reminders 67 Add and review reminders remotely 67 Reminder on off 68 Answering system settings 69 Answering system 69 Announcement 69 Reco...

Page 6: ...messages 87 Telephone base message window displays 91 Handset telephone base and pendant indicators 92 Handset battery 95 Pendant battery 96 Troubleshooting 97 Important safety instructions 107 Precautions for users of implanted cardiac pacemakers 109 Operating range 109 ECO mode 109 Energy saving charging mode 110 Maintenance 110 About cordless telephones 111 The RBRC seal 112 Limited warranty 11...

Page 7: ...by DSL interference Contact your DSL service provider for more information about DSL filters CAUTION If you subscribe to telephone service from a cable company or a VoIP service provider contact your cable VoIP service provider for more information Telephone base installation Getting started Telephone line cord If you have DSL high speed Internet service a DSL filter not included is required Plug ...

Page 8: ...o the socket inside the handset battery compartment matching the orientation of the engraved label 1 Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment 2 Align the cover flat against the battery compartment then slide it towards the center of the handset until it clicks into place 3 ...

Page 9: ...e from a cable company or a VoIP service provider the telephone line may need to be rewired to allow all existing telephone jacks to work Contact your cable VoIP service provider for more information If the handset will not be used for a long time disconnect and remove the battery to prevent possible leakage To purchase replacement batteries visit our website at www vtechphones com or call 1 800 5...

Page 10: ...ll the pendant charger as shown below 1 Switch on the pendant 2 Place the pendant in the pendant charger to charge 3 Pendant charger power adapter Electrical outlet not controlled by a wall switch Turns red when charging Turns green when fully charged ...

Page 11: ...en necessary Pendant belt clip Remove the necklace of the pendant lanyard or the whole pendant lanyard before you use the pendant belt clip Push the pendant into the belt clip until it clicks in place Press down the tabs on both sides of the lanyard clip to remove the necklace of the lanyard Press down on the push button slider to adjust the length of the lanyard for comfortable wearing Necklace ...

Page 12: ...ert you The following table summarizes the battery charge indicators and actions to take Battery indicators Battery status Action The screen is blank or displays Place in charger and flashes The battery has no or very little charge The handset cannot be used Charge without interruption about 30 minutes The screen displays Low battery and flashes The battery has enough charge to be used for a short...

Page 13: ...on to give the pendant enough charge to use for a short time When the battery is low the pendant light flashes red If you are on a call in low battery mode the pendant plays short beeps to alert you The following table summarizes the battery charge indicators and actions to take Battery indicators Battery status Action The pendant status light flashes red You hear Low battery when there is only 30...

Page 14: ...ture When a handset is put in the telephone base it displays Powering base Don t pick up At this time use other handsets for some basic phone operations You may use the handset which is put in the telephone base for making or answering calls via the handset speakerphone but do not pick up the handset while using it When the cordless handset you put in the base does not have enough charge to back u...

Page 15: ...s retailers You may need a professional to install the mounting plate Tabletop to wall mount installation Remove the telephone line cord from the telephone wall jack and the telephone base power adapter from the electrical outlet if necessary Remove both cords from the slots if necessary Align the upper slots at the back of the telephone base against the upper tabs above the tabs B of the wall mou...

Page 16: ...l mount bracket and plug it into the telephone wall jack Route the power cord out of the telephone base and plug it into an electrical outlet not controlled by a wall switch Align the holes on the wall mount bracket with the standard wall plate and slide it down until it locks securely in place Bundle the telephone line cord and power adapter cord neatly with twist ties 3 4 5 ...

Page 17: ...hem first Slide the wall mount bracket up and remove it from the wall mount plate Unplug the telephone line cord or the DSL filter from the telephone wall jack Unplug the power adapter from the power outlet Slide the telephone base up and remove it from the wall mount bracket See Telephone base installation on page 1 1 2 3 4 ...

Page 18: ... traditional telephone service to connect the modem router terminal adapter installed in your home To allow all existing telephone jacks to work contact your telephone service provider for solutions such as rewiring services fees may apply If your answer is no your existing telephone jacks will continue to work as normal Conventional telephone line jack Modem Router Terminal adapter Main landline ...

Page 19: ...n answering system You may see this online Complete user s manual on how to record your outgoing announcement retrieve messages and other related operations You may also see the Abridged user s manual provided in the product package for abbreviated instructions To use the voicemail To retrieve your voicemail messages you typically dial an access number provided by your telephone service provider a...

Page 20: ...telephone base Make sure the handset shows To register HS see manual before you begin registration To register a handset Put the handset in the telephone base The base IN USE light turns solid red The handset shows Registering Please wait Then HANDSET X Registered appears on the handset The handset beeps and the IN USE light on the base turns off It takes up to 60 seconds to complete registration ...

Page 21: ...l the IN USE light turns solid red Put the pendant in the pendant charger The pendant status light flashes red and green to indicate the registration is in progress The pendant beeps then it is registered with the telephone base It takes up to 60 seconds to complete registration If registration fails you hear an error tone Start again from Step 1 above You cannot register a pendant if any other sy...

Page 22: ...id red and then flashes red then release FIND HANDSET Immediately press FIND HANDSET All handsets show To register HS see manual The deregistration process takes about 10 seconds to complete To register the handset s or pendant s to the telephone base again follow the registration instructions from page 14 to page 15 You cannot deregister all devices if any other system device is in use If deregis...

Page 23: ...dio Assist Press to enhance the clarity and loudness of the caller s voice during message playback page 41 FIND HANDSET Press to page all handsets and pendants when idle page 47 VOL and VOL Press to adjust the listening volume during message playback page 78 Press to adjust the base ringer volume while idle page 26 Message window Show the number of messages and the other information of the answeri...

Page 24: ...when idle page 80 SKIP Press to skip to the next message during message playback page 78 PLAY STOP Press to play messages page 78 Press to stop message playback page 78 IN USE light On when the phone is in use or the answering system is answering an incoming call On when a device is being registered Flashes when devices are being deregistered Flashes when another telephone on the same line is in u...

Page 25: ...ion Flashes orange three times when the pendant is not registered Pendant light ring around On steady when the pendant is in use Flashes quickly when there is an incoming call Flashes twice every three seconds when any other telephone system device is in use 1 Press to call speed dial 1 VOL and VOL Press to adjust the listening volume during a call page 41 or message playback Press to adjust the p...

Page 26: ...e the cursor to the right while entering names or numbers FLASH Press to make or answer a call page 39 Press to answer an incoming call when you receive a call waiting alert during a call page 42 1 Press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the phonebook while reviewing a caller ID log entry page 62 Press and hold to set or dial your voicema...

Page 27: ... page 79 or reminder playback page 67 Press to adjust the handset volume while idle page 26 MUTE DELETE Press to mute the microphone during a call page 42 Press to silence the handset ringer temporarily while the handset is ringing page 42 Press to delete the playing message page 79 announcement page 70 or reminder page 67 Press to delete an individual entry while reviewing the redial list page 43...

Page 28: ...ase the missed call indicator when idle page 60 Dialing keys Press to enter numbers or characters Press to answer an incoming call page 39 QUIET Press and hold to set and turn on the quiet mode or turn it off page 37 Press repeatedly to display other dialing options when reviewing a caller ID log entry page 62 Press to silence the handset ringer temporarily while the handset is ringing page 42 Pre...

Page 29: ... the telephone settings Press MENU when the handset is not in use Press or until the screen displays the desired feature menu Press SELECT to enter that menu To return to the previous menu press CANCEL To return to idle mode press and hold CANCEL 1 2 3 Telephone settings ...

Page 30: ...or to the left or right Press DELETE to erase a digit Press and hold DELETE to erase all digits Press and hold PAUSE to enter a dialing pause a P appears Press SELECT When MEMORY X nAME displays use the dialing keys to enter a name up to 15 characters Each time you press a key the character on that key appears Additional key presses produce other characters on that key Press the key repeatedly unt...

Page 31: ...SELECT When MEMORY X nAME displays use the dialing keys to edit the name up to 15 characters Each time you press a key the character on that key appears Additional key presses produce other characters on that key Press the key repeatedly until the desired character appears The first character of each word is capitalized Press or to move the cursor to the left or right Press 0 to add a space Press ...

Page 32: ... or VOL when the handset is not in use When you set the ringer volume to zero the handset ringer is off The handset displays Ringer off and Telephone base ringer volume Press VOL or VOL on the telephone base when it is not in use When you set the ringer volume to zero the telephone base announces Base ringer is off Pendant ringer volume Press or when the pendant is not in use When the pendant ring...

Page 33: ...ger tone Press SELECT to save You hear a confirmation tone If you turn off the ringer volume on a cordless handset you will not hear ringer tone samples Pendant ringer tone Press MENU when the handset is not in use Press or to scroll to Pendant then press SELECT Press or to scroll to Pendant Ringer then press SELECT Press or to sample each ringer tone Press SELECT to save You hear a confirmation t...

Page 34: ...r 01 12 Press or to select the date then press SELECT or use the dialing keys to enter a two digit number 01 31 Press or to select the year then press SELECT or use the dialing keys to enter a two digit number 00 99 then press SELECT Press or to select the hour then press SELECT or use the dialing keys to enter a two digit number 01 12 Press or to select the minute then press SELECT or use the dia...

Page 35: ...one number is also private or unknown no information will be announced Press MENU when the handset is not in use Press or to scroll to Annc Caller ID then press SELECT Press or to scroll to the desired option then press SELECT Set all On Off Change the setting for all devices Local handset Change the setting for that handset only Base Change the setting for the telephone base only Pendant Change t...

Page 36: ...ts caller ID announce for the first four registered handsets only This feature does not announce information for call waiting calls It takes at least 2 rings for the phone to receive caller ID information and announce it If the phone is answered before the end of the second ring the phone won t have time to announce the caller s information Pronunciation of names may vary with this feature Not all...

Page 37: ...ais The handset displays Set Espanol as LCD language when you choose Español Press SELECT to confirm You hear a confirmation tone Talking digit You can select the volume or turn off the audible spoken tone that is spoken when you press the dialing key during predialing Press MENU when the handset is not in use Press or to scroll to Settings then press SELECT Press or to scroll to Talking Digit the...

Page 38: ... to erase a digit Press and hold DELETE to erase all digits Press and hold PAUSE to enter a dialing pause a P appears Press SELECT to save You hear a confirmation tone and the handset displays Voicemail saved OR Press MENU when the handset is not in use Press or to scroll to Settings then press SELECT Press or to scroll to Voicemail then press SELECT Enter the voicemail access number provided by y...

Page 39: ...cessed your voicemail while away from home Clearing the voicemail waiting indicator only turns off the indicators it does not delete your voicemail messages As long as you have new voicemail messages your telephone service provider continues to send the signal to turn on the indicators Press MENU when the handset is not in use Press or to scroll to Settings then press SELECT Press or to scroll to ...

Page 40: ...urn the key tone on or off for each handset If you turn the key tone on the handset beeps with each key press If you turn the key tone off there are no beeps when you press the handset keys Press MENU when the handset is not in use Press or to scroll to Settings then press SELECT Press or to scroll to Key tone then press SELECT Press or to sample each volume level then press SELECT to save You hea...

Page 41: ...receive a call within your local area the telephone number is automatically stored without the area code in the caller ID log Press MENU when the handset is not in use Press or to scroll to Settings then press SELECT Press or to scroll to Home area code then press SELECT The handset displays Only for 7digit dial from CID Use the dialing keys 0 9 to enter a three digit home area code then press SEL...

Page 42: ... pulse dialing before using the telephone to make a call Press MENU when the handset is not in use Press or to scroll to Settings then press SELECT Press or to scroll to Dial mode then press SELECT Press or to select Touch tone or Pulse then press SELECT to save You hear a confirmation tone 1 2 3 4 Home area code Dial mode DIAL MODE Touch tone ...

Page 43: ...The screen shows Quiet _ _ hours 1 12 hours Use the dialing keys to enter the desired duration 1 12 then press SELECT All screens display Answering sys is ON briefly and then Quiet mode on and The ANS ON OFF light on the telephone base turns on To turn the quiet mode off While the quiet mode is on press and hold QUIET The screen displays Quiet mode is off briefly and then returns to idle When you ...

Page 44: ...ear a confirmation tone Happy message Happy messages are pendant greeting messages It will occur when you pick up the pendant in the morning between 4 30 am and 9 00 am place the pendant on its charger at night between 8 00 pm and 11 00 pm or after using the voice command feature see pages 84 86 The default setting is On Press MENU when the handset is not in use Press or to scroll to Pendant then ...

Page 45: ...call on a pendant Press 1 or 2 to dial the corresponding speed dial number Predial a call To predial a call on a cordless handset Enter the telephone number Press DELETE to make corrections Press or to dial The screen displays the elapsed time as you talk in hours minutes and seconds While entering numbers press and hold PAUSE to insert a dialing pause a P appears Answer a call To answer a call on...

Page 46: ...ight turns on Equalizer The equalizer enables you to change the quality of the audio for both handset earpiece and speakerphone to best suit your hearing The default setting is Natural Press MENU during a call Press SELECT to choose Equalizer Press or to choose Natural Treble 1 Treble 2 or Bass then press SELECT to save If you switch the call between the handset and the speakerphone by pressing th...

Page 47: ... again to turn off The handset briefly displays Audio assist off To turn on Audio Assist on the telephone base During message playback press Audio Assist on the telephone base The telephone base message window briefly displays Ao Press Audio Assist again to turn off The telephone base message window briefly displays AF Volume control To adjust the listening volume on a cordless handset During a ca...

Page 48: ... is an incoming call while you are already on another call Press FLASH to put your current call on hold and take the new call Press FLASH to switch back and forth between calls Temporary ringer silencing When the telephone is ringing you can temporarily silence the ringer of the handset or the pendant without disconnecting the call The next call rings normally at the preset volume To silence the h...

Page 49: ...l OR Press or when the phone is not in use Press REDIAL Press or REDIAL repeatedly to browse Press DELETE to delete a redial entry You hear a confirmation tone When the desired entry displays press SELECT to dial or press CANCEL to exit Temporary tone dialing If you have pulse rotary service only you can switch from pulse to touch tone dialing temporarily during a call This is useful if you need t...

Page 50: ... your voicemail number To set your voicemail number see Voicemail number on page 32 Web address Use this feature to view the VTech website address Press MENU when the handset is not in use Press or to scroll to Web address then press SELECT on the handset 1 2 www vtechphones com ...

Page 51: ...d number To access a number from the caller ID log while on a call Press MENU Press or to scroll to Caller ID log then press SELECT Press or to scroll to the desired entry then press SELECT to dial the displayed number To access a number from the redial list while on a call Press REDIAL to enter the redial list Press or REDIAL repeatedly to browse to the desired entry Press SELECT to dial the disp...

Page 52: ...de call is put on hold and the handset shows Transferring call Transferring call to all The destination device rings and shows Transferring from HANDSET X To answer the call on the destination handset press or any dialing key 0 9 or OR To answer the call on the pendant press If the destination device does not answer the call within 30 seconds the originating device displays No response to transfer...

Page 53: ... handsets and pendants ring and the handsets display Paging To stop the paging tone Press OFF or any dialing key on a cordless handset or return the cordless handset to the telephone base OR Press on a pendant OR Press FIND HANDSET on the telephone base Press MUTE to mute the ringer of other handsets or press VOL to mute the ringer of other pendants until you find the missing handset or pendant ...

Page 54: ...ndsets SN6107 or expansion pendants SN6166 SN6167 for this telephone base You can register up to 12 handsets pendants to the telephone base To join a call with a cordless handset Press or to join the call Press OFF or place the handset in the telephone base to exit the call To join a call with a pendant Press to join the call Press or place the pendant in the pendant charger to exit the call Multi...

Page 55: ... TO Press or to scroll to the desired device and then press SELECT You may also enter a destination handset number 1 9 or enter followed by 0 2 for HANDSET 10 to HANDSET 12 or followed by for all devices The destination device rings The destination handset shows HANDSET X is calling HANDSET X is calling all Your handset shows Calling HANDSET X Calling all pendants Calling all devices To answer the...

Page 56: ... on a call or does not answer the intercom call within 100 seconds your handset displays No answer Try again and then returns to idle mode You can press OFF MUTE or QUIET on the cordless handset to temporarily silence the intercom ringer Only one intercom call can be established at a time 3 Answer an incoming call during an intercom call When you receive an incoming outside call during an intercom...

Page 57: ...have more than three handsets and pendants your handset shows INTERCOM TO Press or to scroll to the desired device and then press SELECT You may also enter a destination handset number 1 9 or enter followed by 0 2 for HANDSET 10 to HANDSET 12 or followed by for all devices The destination device rings The destination handset shows HANDSET X is calling Your handset shows Calling HANDSET X Calling a...

Page 58: ...handset displays No answer Try again and then reconnects to the outside call From this intercom call you have the following options You can transfer the call Press MENU then press SELECT Your handset shows Call transferred The destination device is then connected to the outside call You can end the intercom call and continue the outside call with the originating handset Press on your handset or th...

Page 59: ...set shows Phonebook empty When the phonebook is full and you try to save an entry the handset shows Phonebook full When you try to save an entry already stored in the phonebook the handset shows Number already saved Only one handset can review the phonebook at a time When a handset tries to enter the phonebook while another handset is already in it Not available at this time appears Phonebook Phon...

Page 60: ...OR Copy a number from the redial list by pressing REDIAL then press or or REDIAL repeatedly to find the desired number Press SELECT Press SELECT When Enter NAME displays use the dialing keys to enter a name up to 15 characters Each time you press a key the character on that key appears Additional key presses produce other characters on that key Press the key repeatedly until the desired character ...

Page 61: ...sired number Press SELECT to copy the number Press SELECT When Enter NAME displays use the dialing keys to enter a name up to 15 characters Each time you press a key the character on that key appears Additional key presses produce other characters on that key Press the key repeatedly until the desired character appears The first character of each word is capitalized Press or to move the cursor to ...

Page 62: ...named Jennifer Jessie Kevin and Linda in your phonebook press 5 JKL once to see Jennifer when Jennifer displays press to see Jessie twice to see Kevin or three times to see Linda If necessary press or to browse OR Press MENU when the handset is not in use Press or to scroll to Phonebook then press SELECT twice Use the dialing keys to enter the letter associated with the name For example if you hav...

Page 63: ...n the stored name Use the dialing keys to edit the name Press or to move the cursor to the left or right Press 0 to add a space Press DELETE to erase a character Press and hold DELETE to erase all characters Press SELECT to save the entry The handset displays Saved and then the revised entry You hear a confirmation tone Delete a phonebook entry Search for the desired entry in the phonebook see Rev...

Page 64: ...bine these services You have only caller ID service or only call waiting service You do not subscribe to caller ID log or call waiting services There are fees for caller ID services In addition services may not be available in all areas This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible...

Page 65: ...handsets Any modifications made on one handset apply to all You can review redial and copy an entry into the phonebook Entries appear in reverse chronological order When the caller ID log is full the oldest entry is deleted to make room for new incoming call information XX Missed calls shows when there are new caller ID log entries that have not been reviewed Caller ID log empty shows when you acc...

Page 66: ...the caller ID log Memory match When the incoming telephone number matches the last seven digits of a telephone number in your phonebook the name that appears on the screen matches the corresponding name in your phonebook For example if Linda Jones calls her name appears as Linda if this is how you entered it into your phonebook The number shown in the caller ID log is in the format sent by the tel...

Page 67: ...r phonebook To review the caller ID log with a cordless handset Press CID on the cordless handset Press or to browse OR Press MENU when the handset is not in use Press or to scroll to Caller ID log then press SELECT twice Press or to browse through the entries To review the caller ID log with a pendant Use the voice command feature see page 86 1 2 1 2 3 ...

Page 68: ...ions for local and long distance numbers before dialing or saving the telephone number in the phonebook Press 1 repeatedly if you need to add or remove 1 in front of the telephone number before dialing or saving it in the phonebook When the number is displayed in the correct format for dialing press or to dial Dial a caller ID log entry To dial on a cordless handset Search for the desired caller I...

Page 69: ...ase all digits Press and hold PAUSE to enter a dialing pause a P appears Press SELECT The handset displays Edit name and the stored name Use the dialing keys to add or edit the name Additional key presses show other characters of that particular key Press or to move the cursor to the left or right Press 0 to add a space Press DELETE to erase a character Press and hold DELETE to erase all character...

Page 70: ...o scroll to Del all calls The handset displays Delete all calls Press SELECT to confirm You hear a confirmation tone Caller ID log screen messages Displays When PRIVATE NAME The caller is blocking the name information PRIVATE NUMBER The caller is blocking the telephone number information PRIVATE CALLER The caller is blocking the name and number information UNKNOWN NAME This caller s name is unavai...

Page 71: ...s SELECT Press or to scroll to Set reminder then press SELECT Press or to select the month then press SELECT or use the dialing keys to enter a two digit number 01 12 Press or to select the date then press SELECT or use the dialing keys to enter a two digit number 01 31 Press or to select the year then press SELECT or use the dialing keys to enter a two digit number 00 99 then press SELECT Press o...

Page 72: ... to the frequency you would like to set then press SELECT You hear a confirmation tone Once Reminder occurs only once at the specific time and date you set Daily Reminder occurs every day at the specific time you set Weekly Reminder occurs every week at the specific time and day you set Monthly Reminder occurs every month at the specific time and date you set 10 11 12 Record Reminder 5 Stop FREQUE...

Page 73: ... automatically Options during playback Press VOL or VOL to adjust the reminder playback volume Press 4 to repeat the current reminder Press 5 to stop playback Press 6 to skip to the next reminder Press to switch between the handset speakerphone and the handset earpiece Press DELETE to delete the current reminder The handset displays Reminder deleted The system announces Reminder deleted To play re...

Page 74: ... then press SELECT Press or to scroll to On off then press SELECT Press or to scroll to On or Off then press SELECT to save You hear a confirmation tone When the reminder feature is set to off it will be automatically turned on after a reminder is recorded The handset displays Reminder is turned ON 1 2 3 4 Set reminder On off REMINDER ON OFF On ...

Page 75: ...is preset announcement or replace it with your own Record your own announcement You can record an announcement up to 90 seconds but any announcement shorter than two seconds will not be recorded Press MENU when the handset is not in use Press or to scroll to Answering sys then press SELECT Press SELECT again to select Announcement Press SELECT again to select Record annc The system announces Recor...

Page 76: ...T Options during playback Press VOL or VOL to adjust the announcement playback volume Press 5 or OFF to stop playback Press to switch between the handset speakerphone and the handset earpiece Press DELETE to delete the current announcement The handset displays Annc Deleted The system announces Announcement deleted When your announcement is deleted calls are answered with the preset announcement 1 ...

Page 77: ... answering system is turned off the base announces Calls will not be answered To set answer on off with a cordless handset Press MENU when the handset is not in use Press or to scroll to Answering sys then press SELECT Press or to scroll to Answer ON OFF then press SELECT Press or to choose On or Off then press SELECT You hear a confirmation tone To set answer on off with the telephone base Press ...

Page 78: ...e four five or six rings or toll saver With toll saver selected the answering system answers after two rings when you have new messages or after four rings when there are no new messages This enables you to check for new messages and avoid paying long distance charges when calling from out of your local area Press MENU when the handset is not in use Press or to scroll to Answering sys then press S...

Page 79: ...ber Press SELECT You hear a confirmation tone Message alert tone When the message alert tone is set to On and there is at least one new message the telephone base beeps every 10 seconds The message alert tone is preset to Off There is no audible alert at the handset Press MENU when the handset is not in use Press or to scroll to Answering sys then press SELECT Press or to scroll to Ans sys setup t...

Page 80: ...ss MENU when the handset is not in use Press or to scroll to Answering sys then press SELECT Press or to scroll to Ans sys setup then press SELECT Press or to scroll to Recording time then press SELECT Press or to choose 3 minutes 2 minutes or 1 minute then press SELECT You hear a confirmation tone 1 2 3 4 5 Msg alert tone Recording time recording time 3 minutes ...

Page 81: ...phone base If and New voicemail display on the handset your telephone service provider is indicating that it has new voicemail for you To listen to your voicemail press and hold 1 on your handset See Voicemail number on page 32 to set your voicemail number Some telephone service providers bundle or combine multiple services like voicemail and call waiting so you may not be aware that you have voic...

Page 82: ...ing system to answer after four rings Some voicemail providers may program the delay before answering calls in seconds instead of rings In this case allow six seconds per ring when determining the appropriate setting Message capacity The answering system can record and store up to 99 messages Each message can be up to three minutes in length The total storage capacity for the announcement messages...

Page 83: ...sage broadcast at the handset while the call is answered by the answering system Options while a message is being recorded Press VOL or VOL to adjust the listening volume Press OFF to temporarily turn off the feature Press SELECT to temporarily turn on the feature if it is set to off Call intercept If you want to talk to the caller whose message is being recorded press or on a handset Temporarily ...

Page 84: ...maining recording time you hear Memory is full If there are no recorded messages the handset shows No messages and you hear You have no messages To play messages at the telephone base Press PLAY when the telephone base is not in use Options during playback Press qVOL or pVOL to adjust the message playback volume Press SKIP to skip to the next message Press REPEAT to repeat the message Press REPEAT...

Page 85: ...p to the next message Press 4 to repeat the message Press 4 twice to hear the previous message Press DELETE to delete the playing message The handset displays Message deleted The system announces Message deleted and then advances to the next message Press to switch between the handset speakerphone and the handset earpiece Press to call back the caller The handset displays Call back Press SELECT to...

Page 86: ...ephone base announces All old messages deleted You hear a confirmation tone To delete all old messages with a cordless handset Press MENU when the handset is not in use Press or to scroll to Answering sys then press SELECT Press or to scroll to Delete all old then press SELECT The handset displays Delete all old messages Press SELECT to confirm The handset displays Deleting then All old msgs delet...

Page 87: ...ages 78 and 79 Press MENU when the handset is not in use Press or to scroll to Answering sys then press SELECT Press or to scroll to Record memo then press SELECT The system announces Record after the tone Press 5 when you are done After the tone speak towards the microphone Press 5 when done The system announces Recorded Memory is full is announced if you record a memo when the memory is full Eac...

Page 88: ...page 73 to change it Dial your telephone number from any touch tone telephone Enter the two digit security code after the announcement and the long beep The system announces Press star for reminder or press pound to listen to messages Press or After pressing you can enter one of the following remote commands Command Function 1 Review reminders 2 Set reminders 3 End the call 4 Turn reminder off 1 2...

Page 89: ...5 Stop 5 Hear a list of remote commands 6 Skip to the next message during playback 7 Record a new announcement 8 End the call 0 Turn the answering system on or off If you do not press any key within 20 seconds the remote access call automatically disconnects When the answering system memory is full the telephone announces Memory is full Enter the remote access code When the answering system is off...

Page 90: ...n either side of the pendant when the telephone is idle After you hear a beep say your command to the pendant Common commands What can I say To hear a list of voice commands What time is it To hear the current time What is the date To hear the current date Call speed dial X To call a speed dial number Intercom all To send out intercom request to all devices Cancel To return to idle mode Voice comm...

Page 91: ... repeat the reminder Stop To stop the reminder playback Cancel To continue the reminder playback Messages Press VOICE and say Review messages During the playback press VOICE and say one of the following commands What can I say To hear a list of voice commands Skip message To skip to the next message Repeat message To repeat the message Slow playback To slow down the message playback To resume norm...

Page 92: ...y Repeat call log To repeat the call log entry Stop To stop the call log entry playback Cancel To continue the call log entry playback Call back The system will ask Would you like to call XXX Say Yes to call the number Say No to return to the playback If you do not say the command within five seconds or the system does not understand your command the system will say Sorry I didn t catch that Pleas...

Page 93: ...ystem is turned off and will not answer calls Contact deleted A phonebook entry is deleted Ended You have just ended a call HANDSET X is calling Another system handset is calling for intercom calls Incoming call There is a call coming in Intercom The handset is on an intercom call Intercom ended The intercom call has just ended Intercom to You have started the intercom process and need to enter th...

Page 94: ...ut of range not powered or does not answer within 100 seconds When you send out a transfer request the destination device is in use out of range or not powered No battery The handset in the handset charger has no battery installed No line There is no telephone line connected No response to transfer When you send out a transfer request the destination device does not answer within 30 seconds Not av...

Page 95: ...be charged Powering base Don t pick up A charged handset is put in the telephone base to back up the telephone base power for some basic phone operations during a power failure Put HS on base to power base The telephone base has lost power Put the handset in the telephone base to back up the power Quiet mode is off The quiet mode is off Quiet mode on The quiet mode is on Rec mem full The system re...

Page 96: ...ection has been saved Speaker The handset speakerphone is in use To register HS see manual Screen display on a non registered handset To screen call press SELECT The system is recording a message Press SELECT to screen a call on a handset Transferred You have transferred an outside call to another cordless handset You don t have any reminders There is no reminder in the telephone system XX Missed ...

Page 97: ...essage number during new message playback The clock needs to be set 1 99 F alternating The answering system memory is full with total number of messages recorded 1 8 The telephone base speaker volume level while adjusting 0 6 The telephone base ringer level while adjusting The answering system is answering a call or recording a memo or announcement The handset is on a call or in the directory or c...

Page 98: ...in the handset charger Telephone base lights Visual ringer indicator Flashes when the telephone base is ringing IN USE On when the telephone line is in use On when the answering system is answering a call On when you are registering a handset or pendant Flashes when another telephone sharing the same line is in use Flashes when you are deregistering all devices ANS ON OFF On when the answering sys...

Page 99: ...when the pendant is fully charged Flashes red and green when the base is paging the pendant Flashes quickly in red and green during pendant registration Flashes orange three times when the pendant is not registered Pendant light ring around On steady when the pendant is in use Flashes quickly when there is an incoming call Flashes twice every three seconds when another telephone system device is i...

Page 100: ...handset speakerphone is in use The handset ringer is off There are new voicemail received from your telephone service provider ANS ON The answering system is turned on There are new messages in the answering system NEW The caller ID log entry you are reviewing is new The message you are listening is new MUTE The handset microphone is muted The handset Audio Assist feature is on The number of the c...

Page 101: ...e instructions Use only the batteries provided or equivalent To order a replacement go to www vtechphones com or call 1 800 595 9511 In Canada go to www vtechcanada com or dial 1 800 267 7377 Do not dispose of the batteries in a fire Check with local waste management codes for special disposal instructions Do not open or mutilate the batteries Released electrolyte is corrosive and may cause burns ...

Page 102: ... on your actual use and the age of the battery The battery needs charging when You hear Low battery There is an alert tone every one minute The pendant status light flashes red or is solid red Conserve battery life The pendant battery is not replaceable If the pendant will not be used for a long period of time switch OFF the pendant to conserve pendant battery life CAUTION To prevent fire or shock...

Page 103: ...rformance return the pendant to the pendant charger when not in use Make sure you turn the pendant on before use If the battery is completely depleted charge the handset or the pendant for at least 30 minutes before use Reset the telephone base Unplug the electrical power Wait for approximately 15 seconds then plug it back in Allow up to one minute for the cordless handset pendant and telephone ba...

Page 104: ...ervice to digital service from a cable company or a VoIP service provider the telephone line may need to be rewired to allow all existing telephone jacks to work Contact your service provider for more information My cordless handset pendant isn t performing normally Make sure you plug the power cord securely into the telephone base Plug the power adapter into a different working electrical outlet ...

Page 105: ...battery does not accept charge while in the telephone base If the cordless handset is in the telephone base and the charge light is not on refer to The charge light is off on page 102 Charge the battery in the cordless handset for at least 11 hours For optimum daily performance return the cordless handset to the telephone base when not in use If the battery is completely depleted charge the handse...

Page 106: ...nic products such as HAM radios and other DECT phones can cause interference with your cordless phone Try installing your phone as far away as possible from these types of electronic devices Do not install this phone near a microwave oven or on the same electrical outlet You may experience decreased performance while the microwave oven is operating If you plug your phone in with a modem or a surge...

Page 107: ...may have too many extension phones on your telephone line to allow all of them to ring simultaneously Try unplugging some of the other phones The layout of your home might be limiting the operating range Try moving the telephone base to another location preferably to a higher location If other phones in your home are having the same problem contact your telephone service provider charges may apply...

Page 108: ...locate your phone or modem farther apart from one another or use a different surge protector Relocate your telephone base to a higher location The phone may have better reception when installed in a high area If other phones in your home are having the same problem contact your telephone service provider charges may apply The charge light is off Make sure you plug the power and line cords in corre...

Page 109: ...call Make sure you subscribe to caller ID with call waiting features from your telephone service provider Caller ID feature works only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment The messages on the answering system are incomplete If a caller leaves a very long message part of it may be lost when the answering ...

Page 110: ...how many rings activate your voicemail contact your telephone service provider If there is a fax machine connected to the same telephone line try disconnecting the fax machine If that solves the problem consult your fax machine documentation for information on compatibility with answering systems The telephone does not respond to remote commands Make sure you enter your remote access code correctl...

Page 111: ...ax machine documentation for information on compatibility with answering systems The system announces Time and day not set You need to reset the system clock The outgoing announcement is not clear When you record your announcement make sure you speak in a normal tone of voice about nine inches from the handset Make sure there is no background noise TV music etc while recording New voicemail and sh...

Page 112: ... access your voicemail Common cure for electronic equipment If the telephone does not seem to be responding normally do the following in the order listed Disconnect the power to the telephone base Disconnect the cordless handset battery Wait a few minutes Connect power to the telephone base Install the cordless handset battery again and place the cordless handset in the telephone base Wait for the...

Page 113: ...uct should never be placed near or over a radiator or heat register This product should not be placed in any area where proper ventilation is not provided This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your home or office consult your dealer or local power company Do not allow anything to rest on ...

Page 114: ... in the vicinity of the leak Under certain circumstances a spark may be created when the adapter is plugged into the power outlet or when the handset or pendant is replaced in its cradle This is a common event associated with the closing of any electrical circuit The user should not plug the phone into a power outlet and should not put a charged handset or pendant into its cradle if the phone is l...

Page 115: ...ging from a necklace over the heart by persons wearing pacemakers Pacemaker patients should use the CareLineTM product in belt clip form only Operating range This cordless telephone operates with the maximum power allowed by the Federal Communications Commission FCC Even so this handset pendant and telephone base can communicate over only a certain distance which can vary with the locations of the...

Page 116: ...you fail to press FIND HANDSET within 2 seconds in Step 3 To deactivate the energy saving charging mode Unplug the telephone base adapter from the power outlet then plug it back in Then the telephone base is powered up as normal Register your handset and pendant back to the telephone base See pages 14 through 15 for registration instructions Maintenance Taking care of your telephone Your telephone...

Page 117: ...if the electrical power is interrupted Potential TV interference Some cordless telephones operate at frequencies that may cause interference to televisions and VCRs To minimize or prevent such interference do not place the telephone base of the cordless telephone near or on top of a TV or VCR If interference is experienced moving the cordless telephone farther away from the TV or VCR often reduces...

Page 118: ... environment and conserving natural resources RBRC is a registered trademark of Rechargeable Battery Recycling Corporation The RBRC seal on the lithium ion battery indicates that VTech Communications Inc is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful lives when taken out of service within the United States and Canada The RBRC p...

Page 119: ... Product extends for ONE 1 YEAR from the date of purchase If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty this limited warranty also applies to repaired or replacement Product for a period of either a 90 days from the date the repaired or replacement Product is shipped to you or b the time remaining on the original one year warranty whichever is...

Page 120: ...hased Product model and the date of purchase or receipt and Provide your name complete and correct mailing address and telephone number Other limitations This warranty is the complete and exclusive agreement between you and VTech It supersedes all other written or oral communications related to this Product VTech provides no other warranties for this Product The warranty exclusively describes all ...

Page 121: ...essly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communicat...

Page 122: ...ection of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone service provider or a qualified installer If this equipment is malfunctioning it must be unplugged from the modular jack until the problem has been corrected Repairs to this telephone equipment can only be made by the manufacturer or its authorized age...

Page 123: ... that the Industry Canada technical specifications were met The Ringer Equivalence Number REN for this terminal equipment is 1 0 The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not excee...

Page 124: ...ctive range Maximum power allowed by FCC and IC Actual operating range may vary according to environmental conditions at the time of use Power requirements Telephone base 6V DC 400mA Handset charger 6V AC 300mA Handset battery 2 4V Ni MH Pendant charger 6V DC 400mA Pendant battery 3 7V Li ion Memory Phonebook 50 memory locations up to 30 digits and 15 characters Caller ID log 50 memory locations u...

Page 125: ... Delete a phonebook entry 57 Delete caller ID log entries 64 Delete messages 78 79 80 Deregister all devices 16 Dial mode 36 43 Dialing options 62 Display screen messages 64 87 90 E ECO mode 109 Edit a phonebook entry 57 Edit a speed dial entry 25 End a call 40 Equalizer 40 F Find handset pendant 47 H Handset battery charging 3 6 Handset battery installation 2 Handset charger installation 3 Handse...

Page 126: ...ote access 73 82 83 Rename handset 34 Review phonebook 56 Review reminders 67 Review the caller ID log 61 Ringer silencing 42 Ringer tone 27 Ringer volume 26 S Safety instructions 107 108 Save a caller ID log entry 63 Screen messages 64 87 90 Set date and time 28 Settings 23 38 69 74 Share a call 48 Speakerphone 40 Speed dial 24 25 T Tabletop 9 11 Talking digit 31 Technical specifications 118 Tele...

Page 127: ...NICATIONS LTD A member of THE VTECH GROUP OF COMPANIES VTech is the registered trademark of VTech Holdings Limited Copyright 2013 for VTECH TELECOMMUNICATIONS LTD All rights reserved Version 1 07 13 91 006706 010 100 ...

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VTech SN6187, User Manual

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