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Troubleshooting
If you have difficulty operating your phone, the suggestions below should solve the problem. If you still have difficulty after
trying these suggestions, call VTech Communications at -800-595-95 In Canada, call VTech Telecommunications
Canada Ltd at -800-267-7377
Problem
Suggestion
My phone doesn’t
work at all
• Make sure the power cord is plugged in
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
wall jack
• Disconnect the AC adapter for a few minutes, and then reconnect it
• Charge the battery in the handset for 6 hours For optimum daily performance, return the
handset to its telephone base when not in use
• Reset the telephone base Unplug the unit’s electrical power Wait for 5 seconds then plug it
back in Allow up to one minute for the handset and telephone base to reset
• You may need to purchase a new battery, please refer to the battery sections in this user’s
manual
I cannot get a dial
tone
• Try all the suggestions above
• Move the handset closer to the telephone base You might have moved out of range
• Your line cord might be malfunctioning Try installing a new line cord
• If the previous suggestions don’t work, disconnect the telephone base from the telephone jack
and connect a different phone If there is no dial tone on that phone either, the problem is in
your wiring or local service Contact your local telephone company
