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My cell phone is connected to the
telephone base, but I cannot make a
cell call.
• Make sure that your cell phone is not in use when you are trying to make a cell call.
• Make sure that your cell phone is compatible.
• For some smartphones, make sure that the cellular function is turned on.
I cannot hear any audio on my
telephone system when on a cell call.
• Reset the telephone base. Unplug the unit's electrical power. Wait for approximately 15
seconds, then plug it back in.
• Turn off your cell phone, and then turn it on again.
My telephone does not work at all.
• Make sure the battery pack is installed and charged correctly. For optimum daily performance,
return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the telephone
wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then
plug it back in. Allow up to one minute for the handset and telephone base to synchronize.
• Charge the battery in the handset for up to 16 hours.
If the battery is completely depleted, it can take up to 10 minutes to charge the handset before
HANDSET X appears on the screen.
• Remove and re-insert the battery pack. If that still does not work, it might be necessary to
purchase a new battery pack.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
If the other telephone does not work, the problem is probably in the wiring or the telephone
service. Call your telephone service provider.
Low battery shows on screen.
• Place the handset in the telephone base for recharging.
• Remove and re-install the battery pack and use it until fully depleted, then recharge the
handset in the telephone base for up to 16 hours.
• If the above measures do not correct the problem, replace the battery pack.
The battery does not charge in the
handset or the handset battery does
not accept charge.
• Make sure the handset is placed in the telephone base correctly. The charge light on the
handset should be on.
• Remove and reinstall the battery pack, then charge for up to 16 hours.
If the handset is in the telephone base but the charge light on the handset is not on, refer to
The CHARGE light is off
in this section.
• If the battery is completely depleted, it can take up to 10 minutes to charge the handset before
HANDSET X appears on the screen.
• Purchase a new battery pack.
VTech LS6245_HK version_IFU_EN.book Page 77 Friday, September 3, 2010 4:36 PM
