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Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
Caller ID service delivers 10 digits (the area code plus the seven-digit number). If you
need to dial something other 10 digits, see
View dialing options
on page 44 for
instructions on changing the number.
If you dial seven digits for local calls, you may want to use the home area code
feature (page 22).
Out of range OR No pwr at base shows on the handset screen.
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and install the battery again. Place the handset in the telephone
base and allow up to one minute for the handset and telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
and New voicemail show on the display and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in answering
system. If
and
New voicemail
appear on the display, then your telephone has
received a signal from your telephone service provider that you have a voicemail
message waiting for you to retrieve from your telephone service provider. Contact
your telephone service provider for more information on how to access your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages differently (page 51).
If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.
The answering system does not answer after the correct number of rings.
Make sure the answering system is on. When the answering system is on, the
/ANS ON/OFF
light on the telephone base should be lit and
ANS ON
should show
on the handsets.
If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 48).
If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 51). To determine
how many rings activate your voicemail, please contact your telephone service
provider.
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