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TROUBLESHOOTING
Please try these solutions if you experience difficulty operating your
Kidizoom
®
Duo DX
camera.
Problem
Solution
Camera stops working 1. Let the camera sit for a few minutes
without batteries, then replace the
batteries.
2. Turn the camera ON. It should now work
properly.
3. If the camera does not work, install a
brand new set of batteries.
Image taken is not
clear
1. Check if the camera is held steadily.
2. Make sure the lighting conditions of the
shooting environment are good.
3. Check to see if the camera lens
protection window is clean.
Cannot connect to
computer
Check the connections on the USB cable
between the camera and the computer
and review the appropriate connection
procedure in this manual.
Memory card can’t be
detected
1. Check if the memory card is correctly
inserted.
2. Check to see if the memory card is the
supported type. The camera can only
support microSD and microSDHC cards.
3. Check to see if the file system of your
memory card is FAT or FAT32.
Kidizoom
®
Duo DX
does not support NTFS or exFAT
file systems. Back up all important data
and reformat your card in a supported
format.
Cannot save files
Check if the memory card is full.
If there is no memory card inserted, check
the
Kidizoom
®
Duo DX
internal memory.
