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4. TROUBLESHOOTING / FAQS
Most issues with the Project Nursery baby monitoring system can be solved by following one of
the troubleshooting tips below. For additional assistance, please call 1-844-393-7338.
WiFi Issues
I can’t connect the WiFi camera to my network.
+ Make sure your phone or tablet is connected to the WiFi network you want to use.
+ Make sure the camera is getting a good signal from your WiFi router. See page xx for more information.
+ Make sure that Wi-Fi signal is 2.4GHz. The Project Nursery WiFi camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
+ Make sure that there is no MAC filter on router or add MAC address to router whitelist.
+ Reset the camera to set up connection again. Press and hold SET key for 10 seconds. The camera will give a
long beep when it is fully reset.
The WiFi camera’s indicator light remains red (connection to network failed).
+ Double check that you’ve entered the correct password for your WiFi network in the Project Nursery App.
+ Test your WiFi network with other devices to make sure its working.
+ Make sure the camera is getting a good signal from your WiFi router. See page xx for more information.
+ Make sure that Wi-Fi signal is 2.4GHz. The Project Nursery WiFi camera does not support 5GHz WiFi.
+ Make sure that your WiFi router uses either WPA2-PSK/WPA-PSK or AES as its encryption method.
Camera Issues
The WiFi camera’s indicator light flashes green.
+ The camera is being actively viewed.
